Northowram Surgery - Halifax

Marie E

Fantastic surgery. Always looked after, wonderful doctors and nurses who listen to you and don't fob you off. All phone appointment system could be better, but obviously their hands are tied if you are number 50 in a queue, you can't expect them to still have an appointment when you get through, but that's not their fault and they will still try to help you. I think people forget that doctors are human too and also get sick. If that was your job you wouldn't be happy if people expected you to work extra hours every day of the week until it was dark, not see your family or have any sort of normality and I respect these guys for how difficult it is to keep everyone happy when they must be overworked and tired,plus restricted by wider nhs rules. They are the best doctors about and genuinely care about their patients. Thank you ?

Alyson Bancroft

I've been with this surgery 8 or 9 years now and I'd be devastated if I were forced to go elsewhere. I've always had the very best care from my Dr (Malone) and is hugely supportive and compassionate.
Most of the receptionists are also fabulous (every once in awhile you get the odd one who seems to think they know your situation better than either yourself or your Dr but it fortunately rare).

James Brewster

The Covid vaccination centre for many doctor surgeries in the Brighouse and surrounding areas. Efficient and friendly service. Plenty of parking available.

John Kaye

Very poor service trying to talk to someone at the surgery. I telephoned on Thursday 15 June in the morning and was number 8 in the queue. TWO HOURS later I became number one, at this point the phone disconnected and when I retried the surgery answer machine said the surgery was now closed.
It’s disgraceful that you can’t even talk to anyone to get help which I needed with an elderly relative and the perception is they don’t care at the surgery either. Even with a shortage of doctors surely you should be able to get some guidance from the reception as a basic human courtesy?

Timothy Oreilly

The staff and doctors are amazing.
My recent experiences have been fabulous.
Had a call back from a doctor because I had a very painful back after hurting it at work and was given medication straight away.
The following day the pain had worsened and I was able to walk in to the reception where doctor Santhanam saw I was in severe pain and examined me straight away giving me stronger pain relief. There wasn’t an appointment to see the doctor that morning but he dealt with me immediately after realising I was in discomfort.
Brilliant team!!

Thomas Holdsworth

A complete joke. After almost 15 years of consistently getting my prescriptions wrong with zero remorse or appology I recently had to switch to Tesco pharmacy for my diabetes medication. Tesco have proved to be vastly more competent, getting my prescription right every time, proving it's not that hard after all.
Today I called to arrange a prescription review with my GP. I spent 36 minutes in the telephone queue to make an appointment only to have the phone put down on me when it was my turn. In summary, it appears that this surgery are not only incapable of gathering prescriptions accurately but they are now incapable of answering a phone. I think you need to remind yourselves what the S in NHS stands for.

Elaine Cox

Discraceful. Left me without important meds despite me asking twice. You can never get through in time for an appointment, despite waiting in the queue for half an hour minimum, only to be told there are no appointments left. Pre bookable appointments are a joke. They're weeks away from when you actually need them, then they get annoyed when you rearrange rather than not turn up, and you want to free up the slot for other patients. You never see or speak to the same person twice, and there is zero continuity of care.

They used to be excellent. Not any more.

John Mackrill

I don’t normally write reviews but I just want to thank everybody: the doctors, the nurses and the clerical staff at Northowram and Kos surgeries.
Since coming to live at Northowram 5 years ago, my wife and I have received nothing but the very highest care from the doctors and nurses at the practice, and the reception staff are always so very helpful. We are grateful, and confident, that should we need a doctor, we have the best, right here on our doorstep.