Newham Talking Therapies - East London Foundation Trust NHS - London

Heather

I had a great experience with this therapy service. From the beginning, I was matched with a therapist through phone appointments, and it made a big difference in helping me work through my issues. The therapist was an excellent listener and offered very practical guidance that I could apply right away.

The approach was structured and “textbook” based—I was given a workbook to follow and had weekly homework. While this may not suit everyone, I found the structure really beneficial, as it kept me focused and engaged in my progress. I actually appreciated having a clear plan to follow.

For a free service, I honestly can’t fault it. It was very supportive and effective, and I’m grateful for the help I received.

Dóra R.

Do not bother with these people. They being called therapists instead literally feel like they just bully your issue.

I have nearly 30y worth of trauma to process, sone continuously happening, and I want to work on things that can trigger me, I was sent by NHS with Severe Depression and Anxiety, and when you explain the first phone call what is happening: you need to forgive, because with anger you only hurt yourself.

I am curious if someone comes to you they being physically abused are you gonna tell them the same? I know it’s hard but just have to forgive and let it go?

And when I sent an email that I am disappointed in their services, as I used them before last year and I had a very professional and emphatic therapist (video sessions), and I explained that this is not an acceptable response, and this is triggering for people who struggle, please cancel all my appointments with this person, all I got a text message that it has been cancelled, but absolutely 0 responses for my email, even to try to find out why would someone rather keep suffering than to say no to a service you guys offer. Not even a sorry, a question or anything. And as I read some reviews are really shocking and after my experience unfortunately I truly believe. Some of your therapist should seriously consider to change careers path because you are not a barista to say if you mess up an order you just re-make, but you messing with people life!!!!!

I lost all the trust.

Veena B.

I waited two HOURS in a call with their help number just to ask a few questions, was first in line, only for the ai voice to say that they could not answer my call at the moment. Biggest waste of my time.

Anna G.

I would like express my deepest gratitude and appreciation to the entire Team of NEWHAM TALKING THERAPIES for their noble and hard work!

My special human thanks to Mr. Samuel Bedford (Hi intensity CBT therapist): for his professionalism, individual approach to the patient, understanding, boundless patience, highest responsibility and medical ethics. I’m very thankful for his effective work he done with me. He helped me to find balance and fortitude in the most difficult period of my life.

May his work will be always rewarded with the same kindness and respect that he gives patients every day.
May his life will be filled with all the benefits: health, happiness, good luck, harmony and understanding.

I wish to Mr. Samuel Bedford and to each member of the Team-NEWHAM TALKING THERAPIES: well-being, prosperity and success in their difficult but very significant work!!!
The most important thing, is that your work should always be appreciated, bring pleasure, and a lot of grateful, recovered patients!!!

With deepest respect.
Anna Zh.

Louis C.

This service provides great support and cares for your needs. The phone and assigned therapists give non-judgmental care for your mental health. The initial sign-up has a few hiccups, but this is long forgotten once on the path to treatment. I was well cared for and given encouragement. The tools you are given are endless and there is something you will find for your own needs. The online course is amazingly powerful. I am truly grateful for this service that helped me at a low point. I feel more confident to go forward in life with its many challenges. Thank you.

Alessandra C.

I'm so glad I embarked on this journey and I want to share my gratitude towards the Newham Talking Therapy team and specifically my therapist Ella. I love the fact that it wasn't a "passive" listening session, but a practical approach aimed at improving mental health on a daily basis, with very tangible techniques. The therapist was calm, understanding and supportive. I highly recommend this if you want to feel mentally healthy and improve your outlook on life!

agnieszka G.

I'm really disappointed and discussed with the service. My experience is with Malgorzata M. Counselling Psychologists where I went to find some support to work on myself as I last 2 years wasn't easy for me as I am struggling with pain during my problems with arthritis attacking my feets and hands aggressively same time I become a new mum to my lovely 18th months daughter. My life has changed a lot during the time from being a actve loving sport person to home mum living with pain at home . I have mix emotions what comes with the changes so I was expecting some support or suggestions how to deal with them from professionals who have experience and qualifications , instead of feeling better . I was SHOCKED when Ms. Malgorzata M. suggested to me that if Im in a lot of pain and struggle with some difficulties I should consider giving my lovely baby for adoption is unacceptable I was shocked to hear that I stend up and just left . Instead of feeling better I went home frustrated . I can only thanks to God I don't have a friend like Ms. Malgorzata around me . I lost all my trust in that services. Please reconsidered before using this service.

Ana M.

My experience with Newham Talking Therapies was amazing! I was able to choose a therapist I would feel more comfortable with and when to have my sessions.

My therapist, Ken, was super professional, very kind and has helped me quite a lot in the short time he worked with me.
I really hope more people can use this service and that more money is directed to everyone’s mental health since not all os us can afford it.
The only thing I have to add is a request for email only contact since not everyone is available for a phone call to book that initial sessions. This would make life so much easier for your customers and therefore more people would be able to access it.

Thank you all for the great service! Please pass on my kindest regards to Ken as he is great at his job!