Mount Road Surgery - Manchester

Shereen S.

Awful experience. Taken me off the database because I’ve moved from the area, even though I work 5 minutes away. I expressed that I would struggle changing gps because of underlying issues and they didn’t show any empathy.
I expressed that my dentist etc were still in Manchester, as I am physically unavailable through the week to attend any appointments, working 6am until 8pm Monday to Friday.

I stated that I’d had an ongoing condition, knew what it was but they had to test me. The first test they lost, the 2nd test they tested for the incorrect issue, the third they said I didn’t have what I thought. When I was referred to a specialist they confirmed on the day (within minutes of being tested) that I did in fact have what I initially thought!

My family member used a doctor here when she was extremely depressed. When they asked what was wrong with her, she expressed that she didn’t know, to which they replied, “well if you don’t know how am I supposed to know.” For someone who was vulnerable at the time, that isn’t what you’d expect to be said from a health care professional. I believe if she wasn’t as strong as she was, just may have tried something unthinkable. When I sent a letter of complaint nothing was done. The doctors name is Dr Hoddes!

They misdiagnose people, give them antibiotics or painkillers and they end up dying of cancer.

Avoid at all costs!!!

Louise C.

We are shortly due to move out of the area so will be changing GP’s. We just wanted to say thank you to you all at the surgery for the service you have always provided. You’ve always provided us with an appointment & also worked them around our work commitments. Good luck to you all in the future & thanks again Louise & Steve.

See S.

If you want to die, not get referred or seen, visit this GP surgery!!!

A family member visited this surgery on several occasions with stomach pains and weight loss. This GP surgery fobbed her off with painkillers and antibiotics. My relative collapsed at home, ended up in hospital via ambulance requiring 4 units of blood because of a burst ulcer.

Another family member has had chest issues, she's been wheezing for months and the GP only prescribed her with antibiotics over and over again. No referral to find out what's happening.

A friend is suffering from chronic pain in her leg due to having surgery. All they have prescribed her is co-codamol. She needs something stronger but can't get an appointment.

The staff here are also rude. They have no compassion, come across as patronising and have no respect, especially the reception staff. As some have mentioned the staff are good, it makes me wonder if this GP surgery has it's prejudices. The only good respectable doctor they had was Dr Beresford and he retired.

This surgery needs closing down. If I could give a zero star rating, I would.

surbhi B.

It's been pathetic with long waiting times. The appointment for my husband which was given 2 months , when we first ask for appointment , still had a long waiting time. Why don't the doctors value the time of patients? They just make the patients wait for no reason stating that the doctor is seeing other patients. I want to mention that why the people on reception also have to lie about it, though the truth is other way round. Pls help to protect patient's time, it is also precious like doctors have because they are also working and have their own commitments of timings. I waited for almost more than an hour , forgot to mention, it was not walk in. But a pre booked GP appointment.

rabiya V.

I made 3-4 appointments for the baby but never found a GP at this surgery. If you want to have an appointment with the GP you have to wait at least 1 month. No GP is available even you call at 8am.
Paramedic staff OLIVER ASKEW that I met today really disappointed me today. I have to say it his behaviour was really inappropriate with the patient that I definitely couldn't expect. Two months ago he diagnosed my child with a croup and now again he diagnosed with a croup but I was doubted about it. So I went to the hospital in the evening and they said it’s just a viral infection and not a croup at all.

L ?. V. H.

Worse gp surgery ever seen in my life, no appointment slots available, they say ring 8 am and they dont pick ip the phone. You walk into the surgery and find receptionist chatting while phones are ringing. Still they will nit offer you a suitable appointment. If you have the chance to see the practice nurse, she will say one problem and you only have 10 minutes.
They need to shut down and be investigated by the cqc, they are a disgrace to medical profession.

If diagnosed on time, my family member would have had a better results after emergency treatment.

Jordan B.

My sister in law who suffers with learning disabilities was asked to come in for a ECG and bloods as a priority. On arrival we was to see Yvonne Gallagher HCA. What a wonderful kind hearted person who put my sister in law at ease after worrying of her results. Her compassion and the way she supported Claire was outstanding patient care. Thank you so much for being amazing. Thank you for all your support

Paddy

Dr HODDES
Is simply a wonderful doctor 💊
Very knowledgeable about different Disabilities.
I'm a Deaf Person 😞 but he has been extremely understanding of my situation. I personally think the practice is extremely good and the receptionist are wonderful but like in other practices there's always one who can be not has nice has the rest unfortunately
But overall outstanding surgery thankfully
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