Morum House - London

Morum House: A Comprehensive Overview

For individuals seeking specialized hospital care in London, Morum House presents itself as a facility with a unique history and a commitment to patient well-being. Located at 3-5 Bounds Green Rd, London N22 8HE, United Kingdom, this institution offers a range of services, though recent patient feedback suggests areas for improvement. It’s important for prospective patients to carefully consider all available information before making any decisions.

Phone: 2038057300

Website: morumhouse.nhs.uk

Morum House's origins trace back to its establishment as a residential institution for individuals with severe mental health conditions. Over the years, it has evolved, adapting to changes in healthcare practices and regulations. Currently, it functions primarily as a hospital providing specialized care, concentrating on specific mental health services. The hospital’s history reflects a shift in focus towards more integrated and community-based approaches to mental healthcare, although this is still developing.

Location and Accessibility

The location of Morum House at 3-5 Bounds Green Rd, London N22 8HE, strategically places it within a readily accessible area of North London. Bounds Green is a well-served area with excellent transport links, including nearby tube stations (Bounds Green on the Victoria Line) and bus routes. This facilitates easy access for patients, visitors, and staff alike. The proximity to local amenities and transport hubs contributes to a more convenient experience for those utilizing the facility.

Crucially, Morum House prioritizes accessibility. The building boasts a wheelchair accessible entrance, ensuring that individuals with mobility challenges can enter the premises with ease. Furthermore, a wheelchair accessible parking lot is available, providing convenient parking for patients and their families. These features demonstrate a commitment to inclusivity and cater to the diverse needs of the patient population.

Specialties and Services

As a hospital, Morum House specializes in providing a range of mental health services. While specific service offerings can fluctuate based on current needs and resources, they generally encompass:

• Inpatient Care: Providing 24/7 care for individuals requiring a secure environment and intensive support.
• Outpatient Services: Offering therapy, counseling, and support groups for individuals managing mental health conditions in the community.
• Psychiatric Assessments: Conducting thorough evaluations to diagnose and understand patients’ specific needs.
• Medication Management: Providing careful monitoring and management of psychiatric medications.
• Rehabilitation Programs: Supporting patients in regaining skills and independence following mental health challenges.

It is advisable to contact the hospital directly or visit their website to obtain the most up-to-date information on specific services offered.

Patient Feedback and Reviews

Currently, Morum House has 102 reviews on Google My Business. However, the average opinion stands at 1.8/5, indicating that patient experiences have been largely negative. This warrants careful consideration. Review summaries consistently highlight concerns regarding communication, staff interactions, and the overall quality of care. Many reviewers express dissatisfaction with the responsiveness of staff and the clarity of information provided. It’s essential to understand that this represents a significant area for improvement.

Key themes emerging from the reviews include:

• Communication Issues: Patients frequently report difficulties in communicating with staff and receiving timely updates regarding their care.
• Staff Interactions: Several reviews mention negative interactions with staff members, citing a lack of empathy or professionalism.
• Care Quality Concerns: Some patients express concerns about the quality of care received, particularly regarding the timeliness of treatment and the effectiveness of interventions.
• Waiting Times: Long waiting times for appointments and services are frequently cited as a source of frustration.

Despite these concerns, some reviewers do commend the dedication of certain staff members and the facility’s efforts to provide a safe and secure environment. However, the overall sentiment is one of dissatisfaction that requires urgent attention.

Recommendations for Prospective Patients

For individuals considering Morum House as a potential care provider, it is strongly recommended to undertake thorough due diligence. Here are some key recommendations:

• Contact the Hospital Directly: Speak with a representative to discuss specific needs and inquire about current service offerings.
• Research Staff Qualifications: Investigate the qualifications and experience of the clinical staff involved in your care.
• Seek Additional Information: Contact other healthcare providers or mental health organizations for independent opinions and perspectives.
• Consider Alternative Options: Explore other hospital facilities in the area to compare services and quality of care.
• Review Recent Inspection Reports: Obtain copies of recent inspection reports from relevant regulatory bodies to assess compliance with quality standards.

Ultimately, selecting a mental health facility is a deeply personal decision. Weighing the available information carefully and prioritizing individual needs is paramount to ensuring a positive and effective care experience.

👍 Reviews of Morum House

maya L.

1/5

this is such a bad gp. it has barely any appointments to book and when you can book its atleast a month away. once you get to your appointment you have an extremely long waiting time on top of your appointment and they dont communicate with you at all. the doctors are not good as well and dont help one bit no matter your problem.

Jocelyn B.

5/5

Wanted to leave a review as the negative ones here almost made me avoid booking an appointment. Visited the sexual health clinic today and had a great experience. They did their due-diligence and were very professional, as well as friendly. I scheduled the appointment online the day before. Can’t speak for the GP but would recommend the clinic.

George A.

1/5

The most ridiculous place on earth!
When you try to book an appointment they lie to you that you can not have one, however if you insist then you get one.
The worst part is the incompetent doctors they have. I booked 3 appointments one after another due to not satisfactory experience.
FIRST doctor tried to prescribe me things that I do not need and wait for 3 weeks IF the issue I got will go away.
SECOND doctor said it is alright because he had the same what I had and there is nothing to worry about.
THE THIRD doctor was absolute b...d, he checked me up and took a sample. Then he said that I have ‘pharyngitis’ and prescribed me antibiotics. HOWEVER, I had no symptoms that indicate that I have ‘pharyngitis ‘ so therefore I understood they do NOT possess any knowledge and no care about what they do. Just take antibiotics! I can be a doctor as well by prescribing antibiotics to everyone!
(The sample that he took was lost and they apologised in the text message)
These doctors are just a waste of space and time.
I have fixed my issue myself, this is how ‘good’ NHS is!

Susan

5/5

My family has used this surgery for 18 years and they have always taken good care of us. Staff are helpful and they always go the extra mile in an emergency. One doctor actually waited after hours outside to hand me an urgent prescription after the surgery had closed. It's free, professional and I feel that everyone does the best with the task that they're given.

E W.

2/5

When you actually get an appointment and manage to see them, they're decent - doing a good job in difficult circumstances. Unfortunately, you can't get that far because of reception. Almost 2 hours from 8' o'c, going from number 15 in the queue to number one and then someone just hangs up the receiver - it goes to to the busy signal.
I've done this twice now trying to re-arrange an online appointment because their system doesn't allow you to rearrange online. And meanwhile my symptoms keep getting worse.

Zain ?. B.

1/5

They send you a message to say your due for a smear test but they expect you to call and wait ages to get through !!!! They should make these types of appointments easier to encourage women to have the test. Or you complete an E consult form for another matter and never get a call back! How can this surgery be kept running this way, it’s always the same with this place they make it so hard for anything. Nothing ever changes

avan Q.

1/5

Very difficult to get appointment, we have to wait for long time until we get appointment!!!

Jubed B.

1/5

I have not joined last year after nearly 30 years with my Surgery, my first experience with this Morum House was Reception seems to be terrible when you wait very long time and some just jump que or the receptionist carries on talking to some Random person. Dr did not use much but they are ok, lastly the worst part is making an appointment, Not in this year, online appointment system is waste of time, NOT A SINGLE SLIT AVAILABLE FOR WHOLE Money NTH! is that being real? I just think it's appalling when you need to see a Dr, making a appointment it just will not happen, so for this reason I have today signed up to another surgery. Les than 8 months, no confidence I will be able to see a Dr, imagine the elderly or my mum who has got no clue in making appointment