Molineux Street Walk-in Centre - Newcastle upon Tyne

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Introduction to the Molineux Street Walk-in Centre

The Molineux Street Walk-in Centre is a vital component of the Newcastle upon Tyne healthcare system, providing immediate medical attention for patients experiencing urgent but non-life-threatening conditions. It’s a dedicated facility designed to offer convenient access to healthcare services when a general appointment with a GP isn’t immediately possible. The centre operates as an urgent treatment centre, focusing on addressing a wide range of ailments and injuries.

Location and Contact Information

The centre’s address is located at Molineux Cl, Byker, Newcastle upon Tyne NE6 1SG. For ease of contact, the telephone number is 01912138566. Individuals can also find valuable information and access the centre's website at newcastle-hospitals.nhs.uk. This website offers details about opening hours, services provided and frequently asked questions.

Specialties and Accessibility

The centre’s primary specialty is a walk-in clinic, meaning it caters to patients who require prompt assessment and treatment without the need for prior scheduling. It’s important to note that the services offered are focused on non-emergency situations. The centre is committed to providing accessible care to all. Key accessibility features include:

• A wheelchair-accessible car park.
• A wheelchair-accessible entrance.
• Wheelchair-accessible toilets are available.

Patient Experience and Feedback

The Molineux Street Walk-in Centre boasts a significant number of reviews on Google My Business, reflecting a substantial patient base. The average opinion currently stands at 3.3 out of 5 stars. This suggests a generally positive experience, with a clear emphasis on courteous and attentive staff. Anecdotal evidence suggests that the reception staff are particularly well-regarded for their friendliness and helpfulness, often providing a welcoming and reassuring environment for patients and their families. There seems to be a particular appreciation for the care and attention provided by individual members of the clinical team, highlighting a commitment to patient-centered care.

Key Features & Important Information

| Feature | Description |
|--------------------|----------------------------------|
| Service Type | Walk-in Clinic / Urgent Treatment |
| Location | Molineux Cl, Byker, Newcastle |
| Phone | 01912138566 |
| Website | newcastle-hospitals.nhs.uk |
| Accessibility | Wheelchair Accessible |

Recommendation

For individuals seeking prompt and reliable medical attention for minor illnesses or injuries, the Molineux Street Walk-in Centre offers a valuable service within the Newcastle upon Tyne area. The centre’s dedication to accessibility and its focus on patient care make it a worthwhile option. We strongly encourage prospective patients to visit the centre’s website – newcastle-hospitals.nhs.uk – to obtain the most up-to-date information about services, opening hours, and to schedule an appointment, should that be necessary.

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👍 Reviews of Molineux Street Walk-in Centre

Clare T.

5/5

Attended with me daughter yesterday. Reception staff were polite and friendly. We seen Jo who was absolutely lovely. She give my daughter lots of care and attention and explained everything thoroughly. Thanks again Jo

MJ C.

1/5

Awful experience. The triage nurse was unfriendly, cold, presumptuous, intimidating, unprofessional and judgemental. I literally walked out and did not wait to be seen further. On the plus side receptionist was lovely and the triage nurse could learn a thing or two about compassion and empathy from her. Disgraceful.

Alison T.

1/5

Accompanied daughter for mental health appointment.
Was advised of a call back within following week from the social worker. Did not receive the call or any correspondence and its 2 weeks later.
Poor follow up

Penelope E.

5/5

Was given emergency dental treatment on Christmas Day - everyone friendly and very professional. Walked out pain free and able to eat my Christmas dinner!

SAEED J.

5/5

Ella at the riception in dental department is remarkable personallity. All staff very soft with people . thanks them

Donna W.

1/5

Receptionist was lovely but was triage nurse was abrupt rude,got told to ring 111 as thy were shutting in 2hrs ,there was no hand sanitizer in anyone of machines situated through building had to ask ,wouldnt waste anytime using this
service

James H.

1/5

The way the nurse spoke to my partner was absolutely disgusting. Shamed her for having not registered at a GP (despite only moving to the country recently), showed zero interest in her symptoms, and then sent her away with no help or guidance.

For example, the nurse compared her daughter to my partner. Saying how much more organised she is and that my partner should know better for her age.

Registering at a GP can take up to 2 weeks. My partner had already applied but attended the walk-in clinic as the issue was urgent. I've never experienced this level of disrespect by a health care "professional."

Reiha A.

5/5

The staff are just so lovely, the receptionists, doctors and nurses are excellent! Wish they had a separate GP, I'd move from mine in a heartbeat.