Mendip Vale Medical Practice (Langford) - Bristol

Angela D.

So the corporate practice can't take any routine bloods for weeks on end. They have just cancelled my appointment for tomorrow but can't offer anything at Monks Park or Southmead and Henbury for 3 weeks! On the list of practice choices is 'Willow Tree.' Where is Willow Tree? It seems to be Southmead and Henbury, whch is already listed as an alternative. What is going on? How can there be GP practices which can't take bloods?

TD C.

Terrible surgery. You place an eConsult, and wait and wait.
Finally you get to speak to a receptionist who asks questions youve already answered on the long consult form. Then no clinician calls you back! Receptionists are mediocre, depending on the day. Dont become unwell attached to this surgery!

Mick

It's an absolute waste of time visiting this surgery, God help anyone feeling ill or needing help! To be honest they don't care or even bother to listen to your problems you'd have more help visiting a plumber!
The waiting rooms are empty but they don't have time to help you!
The latest cock up with my visit to this surgery is that I needed stiches removed I waited and waited in the waiting room no one else there, I could hear the nurses but still no one came to call me in!
Having been let down manytimes over the years I gave up went home and removed my own stiches!
Shamefull service!

L

Even taking into consideration how underfunded and overworked the NHS is, and I can assume the staff here are, the quality of patient care is abysmal. The Econsult system simply doesn’t work, admin and appointments can take months to go through, communication just gets “lost”and so many times things have just been “forgotten”. This is happening with everyone I know. You, as expected at this point, cannot get an appointment no matter when you contact the practice. I can’t understand how this group is allowed to run or how any patients are getting basic care. There’s a level of patience and understanding with the chronic underfunding and overwhelming patient numbers I am sure they’re struggling to deal with, but there is so much fundamentally going wrong here. I’ve completely lost trust in this practice group and sadly don’t feel comfortable having my general health and well-being dealt under it anymore.

S. M.

Since doctor Ali joined the local practice I have noticed a massive difference. A doctor that truly cares and follows up with things.

In terms of the practice itself. I recently had the need for urgent care from the practice and this was really good too. The triage process is a bit painful but again this is out of the practice’s hands. That said they usually stick to the 72hr response time and provide updates and next steps as needed.

Of course there are things that can improve, but I think we can all understand this is due to the massive underfunding of practices and NHS.

Maria H.

Doctors, nurses and reception have always been helpful and professional . However, they need massive improvement on booking system. E-consult- waist of time(maybe the doctor reviewing the message may actually read it, no just replying to ring the practice). Phone calls to book appointments or to return a call are absolutely ridiculous usually with waiting time more than 30min . Phone call appointments never work if you work or live somewhere with a poor phone signal and I usually end up being told that I missed my appointment and have to book a new one. Then again sitting on the phone for 30min. Don't know who has that much time to sit on the phone during a working day. Usually ending up by being told to book a same day consultation that only possible if I go at 8am the next day. Guess what time I start work. Not sure if any practice in the area is better, but so you know what to prepare for. Why don't they just introduce a 21st century booking system and not waste everyone's time on the phone. What about all these people who cannot just pop to the practice at 8 h in the morning, because they work. Not to mention the insanely small amount of appointments available.

Ant

After a problematic start ; I phoned on a Thursday afternoon to say I needed to register as a temporary patient whilst here on holiday so I could see a Dr. The receptionist was polite & helpful and advised me to phone up at 8 am tomorrow for an appointment and I would be able to see a dr, when I phoned in the morning I was told I needed to register as a temporary patient before the surgery could deal with me ; I explained what happened the previous day and the receptionist said someone would ring me back ; the nurse practitioner phoned me back in the morning to say I had to come in to the surgery to register as a temporary patient and then a decision would be made if I needed to be seen. I went in to register at lunchtime and in the late afternoon I had a phone call asking me to come into see a Dr, I was seen by a Dr and student who were both very approachable and took their time examining me and working out a plan of action; I was really impressed with all the staff I had contact with, they were more approachable & helpful than my own GP

Georgia H.

Parking is good. Service seems ok (my partner uses this surgery and hasn't had any issues yet) only issue is the e-consult for the whole of Mendip Vale surgeries doesn't work correctly