Martlesham Heath Surgery - Ipswich

Overview of Martlesham Heath Surgery

Nestled in the serene locale of Martlesham Heath, Martlesham Heath Surgery stands as a cornerstone of healthcare in the area, located at Address: 23 The Square, Martlesham Heath, Martlesham, Ipswich IP5 3SL, United Kingdom. This facility is not only a medical hub but also a place where patients appreciate the blend of professional care with accessible services. The surgery can be reached via phone at 1473610028, ensuring that patients have a direct line to seek assistance or inquire about services.

For those looking to delve deeper into the services offered or perhaps schedule an appointment, visiting their official website: mhdoctors.co.uk is highly recommended. The website serves as a valuable resource, offering detailed information about the various specialties provided at Martlesham Heath Surgery, which include but are not limited to Surgical center and Medical Center services.

One of the key aspects that make Martlesham Heath Surgery stand out is its commitment to accessibility. The surgery boasts a wheelchair-accessible car park, wheelchair-accessible entrance, and wheelchair-accessible toilet, ensuring that patients with mobility issues are accommodated with the utmost consideration. This focus on inclusivity is a testament to the surgery's dedication to providing quality healthcare to all members of the community.

Customers have shared their experiences, with Martlesham Heath Surgery garnering 28 reviews on Google My Business. The average opinion stands at a commendable 3.4/5, indicating a generally positive reception from the community. This feedback suggests that while there may be areas for improvement, the overall service provided by the surgery is appreciated by many.

For anyone searching for medical facilities in the Martlesham area, Martlesham Heath Surgery is a reliable choice. Its strategic location makes it easily accessible to residents and visitors alike. The emphasis on accessibility, coupled with the range of medical services offered, positions it as a go-to destination for healthcare needs.

👍 Reviews of Martlesham Heath Surgery

Jamie D.

1/5

Honestly, Worst of all surgeries I've ever been with. The receptionists are just plain rude, I have been trying to get a fit note for nearly a year, and they just plain refuse to give one. I've had the Home Office on my back to get one sorted and from the DWP too. Just awful. This place needs new doctors and receptionists. Also a lick of paint wouldn't go a miss, miserable people and miserable looking interior.

Phyl D.

1/5

I contacted the surgery at just after 7am this morning using the Anima system as I desperately needed to just speak to a Dr over the phone and not necessarily needing a face to face appointment as I've been in pain all weekend.
I received an email message nearly 4 hours later to tell me to check my status online and upon checking the message was that all appointments had gone for today and that the booking system will be open again tomorrow from 7am!
Absolutely appalling service and I'm still left in pain with no answers.

Carla L.

5/5

I saw Mrs Michelle Jefferys today at the surgery and she couldn’t have been nicer. I was a bit anxious and she was very caring, calm and knowledgeable. She took time to really listen to what I had to say and offered advice on medical issues. If I could I’d choose to see Michelle every time, a real credit to her profession 😊

Richard M.

5/5

Can not understand the negative reviews. Our experience, so far, is the polar opposite.
We have being with this practice for 10 years and every time we have needed advice or treatment the service has been prompt, friendly and helpful.
Also the 'Ask Your Doctor' system seems to work well. Every time used we had a fast response from the appropriate professional.
Have heard from friends and family about their local GP practices and problems and issues, and we tell them that, fortunately, our practice is top notch.

Ruffy R.

1/5

The Anima system recently introduced by the surgery is useless, causes frustration and delay and has not been properly tested, trialled and proven before its launch. The feedback process has not worked for days and displays a 404 error message. An IT technology training need has been identified for the operators. When Anima replies and says "SUCCESS - your message has been delivered" it also informs the sender that "it may be several working days before you hear from us"!
2 hours later, and after having to waste time to revisit the surgery because the Anima system could not cope - every registered patient at this surgery should be so very grateful that a skilled and experienced senior receptionist like Hayley is there to look after us, to rectify the errors and to smooth things out. Thank you Hayley.....brilliant service.

doc D.

1/5

painful on hold music, with lots of pestering 'use the online system' which does not work. Hope you are not in a rush, sadly getting through to a doctor now is an art. Found once you can get through they are helpful, just a shame they do everything to make it a horrible experience contact them.

Charles R.

2/5

Been a patient for many years. Its the worst it's ever been. What is the point of an "ASK my GP" system that is unavailable, with messages saying "Do not telephone surgery", making it totally impossible to get any health help or advice.
System is totally broken

Surirat P.

2/5

I changed surgery as moved address,the surgery itself is ok.. receptionist clearly hates her job and maybe she should find a new job and do something she loves🤣 everytime I call it's always seem to be same lady, rude and miserable. Terrible service. Doctors and nurses are fine, problem is the receptionist! Its not very nice to be spoken to over the phone like that when you're I pain and just want to book appointment.