Lighthouse Medical Centre - Great Yarmouth

J S.

surgery phone staff are actively blocking any help I could get and hide info my doctor should read. I would not give the surgery one star but Catherine gets Five

Shannon

Both receptionists and doctors are extremely rude and dismissive of what you're telling them. It's as if they don't want to listen to their clients. They rush their appointments with very fast tests. Generally feel very unprofessional and uncaring. Only good thing I've experienced is fast booking (if you get the right time of the day that's convenient) and fast to be seen (sometimes). I only go here when my usual doctor I've seen from when I was a kid at their sister medical practice on Lawn Ave (Kalia is absolutely brilliant) is off on holiday, fully booked or on her day off. They're the back up option, not a main option, and that really shows in their performance. There's only one nice doctor and receptionist in there and I can't remember their names unfortunately. Feels more like a in-out pop up doctors. If you can, go to a different one.

Danielle H.

Best doctors surgery I've ever been to. The staff there are so kind and take time to listen to you. They have helped me a lot . All my life other doctors said I had anxiety depression and so on, and no matter how much I said to the doctor's the tablets ain't helping all they done was up the dosage and not listen.. but The Light House actually listened so at age 37 I changed to the light house, and I was sent for a ADHD test with a specialist and now to this day I only take my adhd medication nothing more. So again I want to thank everyone who works at the light house because without your help I wouldn't be so settled and feel better about where my life is heading. From the doctors to physician associates to the nurses and receptionists thank you so much

Ann J.

Service there when needed. Had blood tests, received phone call from Dr , prescription awaiting at chemist how to provide a service ,don't abuse ,leaves more room for those who need it ? That's called good service well done to all at lighthouse surgery 😘

Niki M.

Well, I have been there for first time today and was really happy. The doctor has done the job properly too. Thanks

Celia V.

Very concerned that I am booked with Dr. Love since the reviews on her conduct toward patients do not instill me with confidence and/or trust that I will be treated as a human being. Time will tell but I have a feeling that if you question anything a doctor says at this surgery it is likely that you get passed to Dr. Love as punishment. Needless to say if anybody thinks they can play games with my health then they had better think again. For over 55 years I have paid for the health service and I expect to be treated with due diligence and respect.

Spraylux (. S. Y. S.

Mislead. Waited two weeks for my appointment to be told I cant be seen at this surgery due to being outside of the accepted area. I gave my address upon booking as well as other requested information and I'm told there is nothing they can do, as well as a refusal to honour my appointment. The issue was put down to a poorly trained staff member.

Receptionists were polite with delivering the information but the overall experience has caused me a delay in the important problems I am needing to be addressed as well as the time consuming inconvenience.

Karen F.

Repeat prescriptions are never at the pharmacy when they've been ordered, I then have to go back to the surgery to chase the prescription, then back to the pharmacy to collect, even though I give them the 7 days notification they request. This is a regular routine.
I am informed the doctor will phone me later in the day to arrange an appointment for me to go to the surgery to see the doctor, I wait 7 hours from my call with no phone call, I call the surgery before it closes to be informed that the Dr is looking in my notes at the present time and will ring me shortly, guess what no call.