Knowle Surgery - GPS Healthcare - Solihull

Jenna T.

DISGUSTING surgery and DISGUSTING service. They make it IMPOSSIBLE to get an appointment, the reception staff named ‘Pat’ apparently which I believe she gave a fake name when I asked her for it is useless, doesn’t help and is rude. DO NOT come to this surgery they will literally leave you and ignore you no matter what your health issue is. I would give them zero stars if I could and I’m going to take my complaint much further.

Dan O.

It can be hard to get an appointment, and you are unlikely to see the same doctor twice in a row (unless you ask), but the quality of care is very good, and all the staff are of high quality. Always be nice to the person at reception, they can have a difficult job to do, and though you may think your problem is in great need of urgent attention, they probably have to filter through worse than you.

Grace T.

absolutely horrendous. I Normally have 0 problems with this gp getting prescriptions etc. However this time has been a joke. I originally phoned on tuesday Week before to try get an appointment for my prescription ( which i was told i needed to do in order to get my prescription). So i got a phone appointment that friday, the lady on the phone then proceeded to tell me i didn’t need a check up in order to get what i needed since i had already had 3 this year. I was then told my prescription was going to be ready by tuesday. I went into my local pharmacy on tuesday and it still hadn’t been sent through. I then went back into the gp to ask how long it was going to take and they said thursday night unless the prescription was denied, and in that case i would get a phone call. I didn’t get a phone call to say it had been denied so i went in on friday to pick up the prescription. Yet again it hadn't been sent. I tried to go into knowle after to try and figure out what was going on and they were closed half an hour earlier than it said on their website. So now i’ve waited a week when i needed it for this Sunday onwards. Absolutely joke and i’ve been left right centre trying to get my medication. So now i have to wait until monday to try and sort this situation. It is a complete joke.

Alex T.

Firstly the doctors are 5* and the staff actually within the surgery. Which saves the review being 1 star.

Unfortunately the booking system is so bad it’s almost impossible to get an appointment. The system appears to have been merged with a conglomerate of other surgeries for maybe one phone operator. I’ve waited 1:30 hours just to be hung up on a second after the lady said hello, before I could open my mouth. They also never call back using their service.

It’s impossible to make an actual appointment without physically going to the surgery and waiting early. This is not possible for many people but particularly I really worry about elderly or the really sick being able to get appointment who physically can’t get there easily.

Lucy H.

In my experience its virtually impossible to get appointments when ill and if you do get an appointment its very rare to get face to face.

Kris O.

Absolutely shocking surgery.
Completely unwilling to help an 89 year old lady who urgently needed an appointment.
The receptionist is rude, condescending and completely useless. Maybe she should consider a different job.
I will be contacting the practice manager to take my complaint further.

Abbieleigh B.

Reception staff will assume your symptoms & refer you to a pharmacist😂! Phoned at 8am told them my symptoms (tonsillitis) but the receptionist just put down sore throat 👀the pharmacist phoned me told me she couldn’t help it had to be my dr as symptoms have been over 3 days so I phone the receptionist team back for them to use there famous line ohh all appointments have now gone for today 😒! So moral of the story is the reception team think they are the doctors assuming pples illnesses then referring them to people that can’t help. After explaining my frustration to the reception staff I was hoping they could put there mistake right but instead the lovely Natalie no longer wanted to go round in circles that was her words but atleast she’s getting paid to go round in circles I’m so poorly all I want is a drs appointment for antibiotics instead I just got 3 hours of time wasting and still no help.After this I will be finding another practice it’s a shame as my doctor is amazing it’s just a shame the reception staff are trying to do his job they have no duty of care of the lady that answered at 8am would of put down my correct symptoms I would of been seen by a doctor and be picking up my medication by now.

S

Very bad experience with this surgery. After waiting nearly 2 hours on the phone for an appointment I decided to take my child down to the surgery and seek help. Receptionist was very unhelpful, quite confrontational and point blank refused to help us in any way. I was told to ring 111 which I did in reception whilst doctors were walking past me and my poorly child who clearly needed medical help. Eventually got through to 111 who were amazing and gobsmacked that I was already at a medical centre and was being refused a consultation. Eventually I was told to go to a partner gp within gps group who could see us.
I was clearly worried and upset but met with receptionists who really didn’t care at all. I advised I was going to complain about the attitude of the lady and she replied with “go ahead”
Terrible experience, hoping to change asap to a new surgery in the local area.