Ignite Health & Home care Services - Kidderminster

Andy O.

Superb at their job. Three years they have been looking after my mum and dad and without them I'd be in trouble. They are fantastic at everything they do. Both Lorna and Suzie the management team in Bromsgrove go that extra mile to help where ever it is needed. A special mention to Kelly and Tina who also care extremely well for my parents. I can't fault Ignite in anyway shape or form. I highly recommend them and have done to get the company additional work with other families.

Ann G.

I can’t speak highly enough of ignite - they have been amazing looking after my mum since her discharge from hospital. They met with us beforehand and were professional and caring. All the staff have been lovely - patient with my mum and kind. They all go above and beyond to do an outstanding job. I don’t know what we would have done without them. Lorna and Suzie have been brilliant as the backbone of the team. We have never had to use care providers before and we feel very lucky that our first experience has been with ignite.

lucie H.

The Ladies and Gents at the Bromsgrove branch looked after my Nan after she came out of hospital very weak and near deaths doors, their happy and bubbly personalities lifted her spirits she even ate the food they were preparing for her (at that time she wouldn’t eat) and the cheeky snacks they left her. From coming out of hospital until she passed they were great, when she was at the end the girls would come in and do their job professionally but also hold the fort to give myself and my other family members a break and a shower (which when your up all night with a loved one for several days) felt amazing. Lorna and Suzy were the backbone of that company and now they are within the management team you really can’t go wrong, they went above and beyond many times for me and my family and we are so grateful.

Thank you all <3

Kelvin H.

I do not use their services, but as an employer they are absolutely appalling. If I could rate them no stars, I would.

Handing out rotas, changing them at the last minute, threatening to reduce hours to nothing if you complain not honouring overtime and on call payments, not obeying their own rules for extra time off when you cover extra shifts with more threats if you don't accept it.

The list goes on.

I know several people who work there are they all say the same. This poor and Inconsistent treatment of the workforce must and does impact on the quality of service they provide and it's all enabled by zero hours contracts and employing young staff who are not in a position to stand up for themselves.

The supervisors are not good managers. Professionals don't send text messages littered with threats and four letter words.