High Oak Surgery - Brierley Hill

Address: Health and Social Care Centre, Venture Way, Brierley Hill DY5 1RU.
Phone: 01384366155.
Website: highoaksurgery.nhs.uk
Specialties: Public Medical Centre.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet.
Opinions: This company has 40 reviews on Google My Business.
Average opinion: 2.4/5.

📌 Location of High Oak Surgery

☎️01384366155

⏰ Open Hours of High Oak Surgery

Monday: 7:30 am–6:30 pm
Tuesday: 7:30 am–6:30 pm
Wednesday: 7:30 am–6:30 pm
Thursday: 7:30 am–6:30 pm
Friday: 7:30 am–6:30 pm
Saturday: Closed
Sunday: Closed

Overview of High Oak Surgery

Located at Health and Social Care Centre, Venture Way, Brierley Hill DY5 1RU, High Oak Surgery stands as a vital public medical center serving the community. With direct accessibility provided through its Wheelchair-accessible car park, Wheelchair-accessible entrance, and facilities in the Wheelchair-accessible toilet, it caters to patients of all mobility needs. Contact them at Phone: 01384366155 for any inquiries or appointments. For those seeking more detailed information, their official website highoaksurgery.nhs.uk is an invaluable resource.

Key Features and Services

Specialties: As a Public Medical Centre, High Oak Surgery offers a wide range of medical services tailored to the community's health needs.
Accessibility: The surgery is fully equipped to accommodate patients with disabilities, ensuring no one is excluded from accessing healthcare.
Online Presence: Patients can find more information, book appointments, and access resources through their website.

Reviews and Ratings

Despite its essential role in public health, High Oak Surgery has garnered some mixed feedback. On Google My Business, it boasts 40 reviews but holds an average opinion score of 2.4/5. This indicates room for improvement in certain areas of service, though it's also a starting point for patients to consider before visiting. It's worth noting that individual experiences can vary widely.

Recommendations for Potential Visitors

For anyone looking to visit High Oak Surgery, here are some pointers:

Ensure to book an appointment in advance due to the potential for varying wait times, especially considering the average rating.
Be prepared for a potentially longer wait time if you have mobility issues, though the surgery should accommodate your needs.
Utilize their website for any pre-visit information or to check their operating hours.

Final Recommendation

While High Oak Surgery might not be flawless based on current reviews, its commitment to accessibility and serving the public makes it a notable choice. If you require medical attention and are within or near its service area, consider reaching out through their website highoaksurgery.nhs.uk to schedule an appointment. Your health matters, and it's essential to find a service that meets your needs, even if it means seeking feedback and improvement.

This structured approach highlights the key points of High Oak Surgery, providing a comprehensive overview for anyone considering a visit. Remember, every health facility has its strengths and areas for improvement, and your experience can contribute to those improvements.

👍 Reviews of High Oak Surgery

Anonymous

1/5

I have recently registered with High Oak surgery and i am not happy with your appointments i was asked to call you at 7.30 this morning to book appointment for today to see a GP and i have received a message Over the phone WE EXPERIENCING OF HIGH VOLUME OF CALLS PLEASE TRY AGAIN LATER.try 3 times gave up.

This is awful service Never experienced this before Very disappointed i would not recommend high Oak Surgery to anyone..

Jane H.

1/5

Stressful visit everytime as car park is always full. Have to attend 30mins early to try and park. Then get abused by others who shout that they're disabled and I could park on asda and walk over. Appalling. Considering moving doctors as its so bad.

Wasted R.

1/5

Visited doc this morning,got prescription sent to my pharmacy and hour and forty minutes later i .get to pharmacy told prescription not there ....rang high oak seventh in qué took half an hour to get through...to be told ring back in 2 hours to check so another half hour on the phone .my pharmacy is a way from my house so extremely inconvient with my health condition to have to go home and come out again ...shocking service ....high oak used to be amazing ...get through easily ...get appointments easily ....no issues ....now nothing but issues ....this isn't the first time it's happened .... only having one person answering phones isn't the way forward ...I hope it improves

Gavin O.

4/5

I've had issues with this place in the past regarding one or two doctors but overall these guys are trying their best in a tight situation. The reception staff are exceptional people. They're caring and they have gone above and beyond for me. I'm truly grateful. Take care folks!

Shannon M.

1/5

I would give 0 stars if I could. The receptionist with pink hair shouted at me in front of her colleagues and other patients as I was 7 minutes late for my appointment. She even made the point of she was the one that spoke to me on the phone and booked me in so she was aware of that fact that I was struggling to walk and new to the area. Another patient came in who was 15 mins late but nothing was mentioned to him and asked him to sit down without a problem. I was in a lot of pain h on the same day. She needs to be taught on how to deal with the public, especially those in need of medical attention. I have logged a couple plaint also because of her.

T.A. W.

1/5

Went to collect some blood test stickers and lady with glasses on reception rolled her eyes at me when I said I should have gone for blood test about 4 weeks ago but had a bad cough and cold. She is their receptionist - not my doctor. I was called twice in one day by Olivia to make two appointments I had already made. I also had a telephone appointment to speak to the Dr and missed his call. I called him straight back and asked to be put through and reception assured me would call me back. That was 4 months ago and still nothing. They have not got a clue what they are doing here and quite honestly they give the impression they couldn't care less. I am now looking for a new surgery.

c E. R. I.

2/5

never open on weekends which causes an issue as work and school can get in the way of visits. some doctors are nice whereas others seem like they'd much rather be somewhere else and are not welcoming at all. I once experienced a doctor who didn't tell me and my mom what he was going to be doing or ask if I was okay with it and just did it.

Gary J.

5/5

I have recently joined this surgery. I have found the staff to be so helpful. Sorted my meds very quickly. I changed from a doctors that was totally rubbish. The ladies here are so lovely. If I could give more than 5 I would. Keep up the fantastic work. But remember you will never please everyone. ☆☆☆☆☆☆☆