Health and Beyond - Grove Medical Centre - Wolverhampton

[email protected] H.

rang to try and speak to a gp at grove medical centre because I had blood test saying I had some abnormalities found so as you do I started panicking I suppose I just wanted peace of mind but I had this horrible receptionist called ashna I was upset and she told me to wait like everyone else and then put the phone down on me!!!? I mean how bad is that? ...... she is a horrible person and should not be working as a drs receptionist she has no care at all others have also complained about her on here too I am going to put a full complaint about her when I've sorted my health out !!!!

Bouji L.

Been a patient of this surgery for over 30 years, since birth and how I miss the Dr Julka days. Now this “Health and Beyond” group is a shambles, almost impossible to get an appt unless you’re almost on your death bed, and even then it’s weeks ahead or they’re advising you to go to New Cross if you need more urgent care. And let’s not talk about the ridiculous call wait times then as if it couldn’t get worse now they've introduced an online booking system which is only available to use for a very limited time at 7:30 am. It’s not a user friendly way to request a gp appt, and certainly not convenient or even practical for a lot of people I.e elderly. There’s a big assumption being made that everyone is PC literate and has internet/wifi. As for the receptionists, I agree with other comments about them being rude and lacking empathy. The service does not compare to that of Dr Julia and the sweetest receptionist Debbie (r.i.p). Needless to say I’m changing GP’s without further ado.

Sroja S.

The process to actually get an appointment with Grove Medical Centre and the so called Health and Beyond surgeries is the most complex, drawn out and unfriendly experience! The NHS app is pointless and tells you to go to the website, the website doesn't allow you to book as its always reached its maximum capacity and tells you to phone and if trying to call isnt the worst experience anyway, today the phone lines are down. When you do get through you're caller number 30+. Someone needs to do something as these surgeries are failing and the staff are cold, rude and lack empathy!!! Please help the Wolverhampton community urgently 🙏🙏🙏🙏🙏

Stephanie W.

Worst Doctor Surgery I have ever had to deal with. Put in my repeat prescription on Monday. Went to collect on Thursday morning, told by the indian receptionist who sits on the right the prescription has not been done. I would have to pick it up in three days. When I explain why I need my medication I am in extreme pain and it is not my fault. She was rude, this is not the first time. The Doctor is rude and also the white receptionist. At no time did any of the receptionist apologise. They told me they would speak to doctor at 5pm this was 9.30 am. I said I have to wait until 5pm when the pharmacy is closed. They ignored me, and took great pleasure in doing so. Only when I said is there something wrong with my skin colour, this is when she got up, within 2min came back with prescription. I agree with previous post, treat people like you are a begger, especially the indian receptionist. Telling me at one point in the heated conversation i can buy my meds. I told her she is not a Doctor, she is on reception, know your place. At one point she threaten call the police, told her I am waiting.
Never known a surgery like this. Very unprofessional. No accountability. They are nasty.
Thank God I am moving area.
Do not register at this practice. You will be treated better if your INDIAN.
They practice DISCRIMINATION

Inz S.

Can never get a appointment and when you finally do the service is really poor! One Asian receptionist is so rude im supprised shes still there!
You struggle to get a day off work then when you finally do, They cancel appointment! Health and beyond needs closing down! Now they say you have to book your appointment online, what about the elderly and people like my parents who can't read or write English! This will only cause more stress to hospitals and walk in centres!

Anika B.

I attended grove medical centre today 14/02/22 for an appointment with the nurse. My appointment was at 08.30am, but with there being a school nearby I was 15 minutes late for my appointment. As soon as I entered I apologised for being late and the receptionist told me she would speak to the nurse for me and told me to wait. Approx 30minutes later I got up to ask the receptions to see if they had any further update - the one lady who initially seen to me was on the phone but quietly said to the other receptionist that she had spoken to the nurse and she said “if the next appointment doesn’t turn up I will see to her, (me)”. Since I was sat there for the 30 minutes no other had patients walked in for an appointment. I told them I apologised on arrival for being late but why had no one communicated this to me since I was sat there waiting for 30 minutes, as had I of known this information sooner I would’ve rebooked immediately and left. Instead they chose to waste 30 minutes of my time in which I had to get up to find out what was going on. I iterated this many times but all the reception kept telling me was to rebook, as this is what the nurse advised. I iterated I was sat there waiting for over 30 minutes now and not one out of the three receptionists informed me of this and stated had I have not got up to see what was going on I could’ve still been waiting to hear from them. This had wasted my time in which easily could’ve been solved by me rebooking an appointment had they of told me from the get go. Awful communication skills especially with the reception team - rude and abrupt.

Reece L.

Gods honest truth if you have the choice to go to another GP, please do, do not come here, they are awful.

you will be caller number 30 for an hour and then will be caller number 29 after 1 hour.

awful should be struck off the register the lot of them

Ann M. W.

There was a review about this medical centre a month ago and it was from my daughter, her experience and mine are different, she gave them a 1 star and I giving a 4. There is a receptionist at the surgery she is a horrible person to deal with but I believe that she need training on customer support skills. From my daughter experience I have heard on the phone how receptionist behave and I had to step in to put her in her place. I believe since covid things as changed and surgery could do with some improvements.