Hatfield Swim Centre - Hatfield

Samer A. S.

Been a member for many years, and unfortunately this Year I've downgraded this gym from 4 starts to 1 and will also be canceling my membership..

Every year the price goes up and things get worse.. Closing times are getting earlier.. Kids are always in the gym destroying the equipment and playing around the work out area with no supervision ... Spa showers are always breaking.. All the good staff have left or are leaving..and the current staff don't really seem to care / don't really like thier job.

It's a shame, I'll be now moving to pure gym for less and be able to use it 24/7

Rob H.

Unusual pool... but a very nice pool.
Good size main pool.. with good depth. Perfect for training. And tumble turns.
Wasn't overly busy when I went. But was lots of lessons on at that time.. the smaller pools join into main pool which means main pool is a slightly odd shape. A little distracting doing length with angles not nice and straight.. or as you are passing the diving pool to your side.
Overall I liked the pool. And hopefully will get another chance to visit before my job moves me elsewhere.

Samuel O.

It’s a community within a community.

Communication with staff is easy friendly yet professional as well as personal. It’s great to see the staff having the right balance of hard work and being accessible to the public. Dan Leeds by example and is always working hard to provide good service and a good energy.

Peter C.

If you are looking at booking a birthday part here I would strongly advise against it.

My daughter goes swimming regularly, she has lessons with school and I take her most Sundays. When I take her she normally swims 50m front crawl at the beginning before playing and practising her diving then 50m breast stroke at the end before leaving.

We thought that even though the reviews here weren't good the idea of having a party here was great. There is a small test at the beginning but then they are free to use the inflatable obstacle course and diving boards after.

So, even though my daughter can swim the lifeguard on duty decided to fail her. She swam the whole distance without touching the floor twice. My daughter was almost in tears, I didn't know what happened but the lifeguard said it was she changed her stroke halfway through. I challenged him and he said she could do the test again. I asked my daughter to just choose one stroke and stick to it. She started swimming, there were other children in the pool at this point but she swam round everyone without touching the floor. I thought nothing of it as she swam the whole distance. The lifeguard then said her strokes weren't strong enough.

My daughter isn't the fastest of swimmers but she easily swam the test 3 times. I have emailed them for a response and apparently they are investigating but "Pool safety is our greatest priority, we do always offer a retest but it is down to the lifeguards/duty manager on shifts discretion whether a swimmer passes or fails." So a girl with armbands was allowed to pass this test and ended up on the diving boards (the mother had to scream out for her to get down) so not sure how that works with pool safety.

My daughters birthday was ruined and they have not come back to me with any satisfactory explanation as to why she failed the test.

So even if your child can swim they may just fail them for the sake of failing them, leaving them to watch their friends play.

Nick M.

Went there to use the splash toddler/baby pool with my child on my day off with her (1 year old). Only to get there and be told a. I can't go in until 12 cause there is a class, then b. I can't actually use the baby splash place...at all, until 4pm?!?! Surely the whole point of that pool is for parents and babies off in the day/paternity leave to use?!?! Stupidest thing ever.

Teodora A.

Toilets not working, no toilet paper, one of the jacuzzi wasn't working properly. And why when you're trying to book it says 3 spaces/hour, when there were 15 people using the sauna/spa?

Luke S.

Good swimming facilities, a main pool plus kids pool and splash area. There is also a dedicated diving pool that can be booked. Changing rooms were generally clean, much cleaner than other pools nearby. Quiet for a Sunday, although the "fun swim" consisted of about four large floats in the main pool. Still, we had a good time and will return.

Darren L.

If I could remove the 1 star I would.
Booked swim + Dive for all at Hatfield Swim Centre.

Despite describing it as 'Dive for All'.....it is actually only 1 person. Let down by a poorly worded website.

My 7 year old who has been attending swimming lessons here where she used the diving board was told she is not allowed to use the diving board because she is too young! (Min age 8).
What a joke! It's fine for her to use the diving board when it's a lesson under the supervision of some "teacher" [using that term loosely as they spend more time chatting than teaching]

The staff here are clueless.
Ended up leaving with 2 not so happy kids.

I'll call for a refund where they can keep us hold for 14hrs.