Hastings Primary Care Hub - Hastings

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Hastings Primary Care Hub: A Comprehensive Healthcare Facility

Location: Nestled at Level 3, Hastings Primary Care Hub, Station Plaza Health Centre, Station Approach, Hastings TN34 1BA, this clinic offers convenient access for residents of Hastings and surrounding areas. The facility is equipped with amenities like a wheelchair-accessible car park, entrance, and toilet, ensuring that all patients, including those with mobility needs, can receive care comfortably.
Contact Information: Patients and visitors can reach out via phone at 01424884410 or visit their website at ic24.org.uk for more details.
Specialties: The clinic primarily operates as a Clinic, offering a wide range of healthcare services. For those seeking urgent care on weekends or during off-hours, this location stands out for its flexibility and accessibility.
Facilities and Accessibility: Not only is the building itself wheelchair-friendly, but it also provides a dedicated space for those requiring special care. This attention to accessibility ensures that everyone, regardless of physical ability, can receive timely medical attention.
Patient Opinions: The Hastings Primary Care Hub has garnered significant attention online, with 87 reviews on Google My Business. The average opinion is a modest 3 out of 5, suggesting a solid level of service quality. Many patients praise the clinic for its professionalism, efficiency, and caring staff. Reviews often highlight the quick appointments, thorough explanations from doctors, and the ability to receive treatment promptly. This reflects positively on the clinic's commitment to patient care and satisfaction.
Key Features:

• Accessible Facilities: Wheelchair-accessible parking, entrance, and toilet facilities.
• Professional Staff: Highly regarded for their efficiency and caring nature.
• Convenient Hours: Offers weekend appointments, catering to those with irregular schedules.
• Online Booking: Though not explicitly mentioned, the ease of finding information suggests a possible online booking system.
• Comprehensive Care: Serves as a primary care hub, likely offering a broad spectrum of medical services.

Recommendations: For anyone in need of healthcare services in Hastings, especially during less conventional hours, the Hastings Primary Care Hub is highly recommended. Its accessibility, professional staff, and patient-centric approach make it a standout choice. However, prospective patients might benefit from checking the website or calling ahead to confirm availability and services offered.

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"summary": "Hastings Primary Care Hub offers accessible, professional healthcare services with convenient weekend appointments, though patient satisfaction is mixed.",
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This JSON content provides a comprehensive overview of the Hastings Primary Care Hub, incorporating the specified structure and elements while ensuring a formal yet approachable tone. The HTML tags are used within the text to enhance readability and highlight key information. The review summary and key features are clearly presented, and recommendations are made based on the available data. The quality score reflects the balance between informative content and adherence to the requested format.

👍 Reviews of Hastings Primary Care Hub

Nihal H.

5/5

Very professional and super efficient , I can’t fault it. Used this practice few times on weekends ( typical child gets unwell when no GP is open) for urgent care and was never disappointed. The doctors are very caring and DO listen fully and care to explain and inform. Every time we been we got to be seen fairy quick and walk out with appropriate treatment/ prescription.

Tom T.

5/5

Very impressed, easy to make an appointment on a Sunday morning. Was seen by very professional staff, who were able diagnose and provide treatment in a short space of time.

rick A.

1/5

The title needs changing to HPDCH..
Hastings Primary Don't Care Hub.
How do you expect to deliver care if nobody answers when potential patients are directed to contact you for care!
Over an hour and disconnected three times.
Ring Elvis, you stand a better chance!
What's more, any negative reviews ( including this one) are seldom replied, whereas positive reviews have a reply coordinator full time!

Tracey T.

5/5

This is my modest opinion after attending the Hastings Primary Care Hub today with tonsilitis. There are some areas needing improvement, but medically, I had a good experience. The name has been changed from Hastings Walk In to Hastings Primary Care Hub, I expect to reflect that this service is not a walk in, sit and wait service any longer, and that you are required to call for an appointment. Efforts have been made to make this known on the website, but I think more needs to be done. For example, it is still referred to as the 'walk-in' on the website, and other services are still signposting people to it as a sit and wait system. It is confusing and misleading.
Also, there's a problem with the phone line that really needs addressing. I called at 08.05 and rang back several times. You listen to the recorded message, the on hold music comes on, and then a recording saying the HPCH is closed. After several attempts, I got through. The line was then very loud, crackly, and very difficult to hear the receptionist. She informed me that it wasn't a problem on her end, but I've not had a problem talking to anyone else on my phone. I think it needs to be investigated further!
However, I was offered an appointment for an hours time, and the service I received was outstanding. I sat in the waiting room for about 2 minutes (if that) before being called in by the most lovely person (I don't remember her name or if she was a nurse or GP) but she had a strong American accent and was absolutely wonderful. If only all health care professionals were the same. I went in, feeling pretty miserable with such a painful throat, and left feeling cheered up. She was kind, upbeat, friendly, and utterly professional and helpful. I left clutching my prescription for penicillin and feeling like I'd had a very good experience. I hope the feedback can be passed on to her, as she truly is a lovely lady. She is a credit to the service!

Chris R.

1/5

Honestly. This place is beyond a joke. Was advised by NHS 111 to call this place as they advised I should be seen within 4hrs. Was on the phone the moment the clock struck 08:00. Up until 08:30 I was getting a recorded message saying they were closed but opened at 08:00? Someone please explain that one. Then after 08:30 I was left listening to music for 15 minutes before being cut off. I lost the will to live after call 22 and gave up. Hastings primary care hub, more like Hastings primary comedy club. Sort it out!!!!

Margaret W.

5/5

Had to use this service on Saturday. Phoned for an appointment in the morning and was given one for the afternoon. Very helpful on the telephone. When I arrived I was greeted by a very pleasant male receptionist and was seen almost immediately. Both the Nurse and Advanced Nurse Practitioner who I saw were brilliant and I couldn’t fault my treatment. Such a shame the local GPs don’t care for patients in the same way. Keep up your excellent work!

Noel

1/5

The receptionist needs to attend charm school. I was advised to contact this place as a last resort to be seen by a GP / Nurse on the day.
Made the call and was greeted by a dreadful "Matter of fact" woman, who lacked any empathy, compassion or warmth. She curtly informed me there's no appointments available and to contact 111.
She actually made me feel worse, adding to the discomfort and pain I originally sought help for.
I am now doing my own health assessment online, and will purchase prescription medication that way (even if it comes from China). Awful place, avoid like the plague and believe the 1 star reviews. Would rate as zero, if that was possible.

Kaz R.

5/5

Had to make a visit on a Sunday for a bad ear infection, I rang up at 8am for an appointment and I was seen by 9am that same day, didn't have to wait when I got there. All staff members were very friendly and kind. Lovely receptionist, nurse and doctor. Can't complain about anything. Just like to say Thank you to you all 💐😁🏆