Hastings Old Town Surgery - Hastings

Address: The Ice House Rock-a-Nore, Hastings TN34 3DW.
Phone: 01424452800.
Website: hastingsandrother.healthcare
Specialties: Medical centre, Doctor, GP.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet.
Opinions: This company has 117 reviews on Google My Business.
Average opinion: 2.1/5.

📌 Location of Hastings Old Town Surgery

Hastings Old Town Surgery The Ice House Rock-a-Nore, Hastings TN34 3DW

☎️01424452800

⏰ Open Hours of Hastings Old Town Surgery

Monday: 8 am–1 pm, 2–5:30 pm
Tuesday: 8 am–1 pm, 2–5:30 pm
Wednesday: 8 am–1 pm, 2–5:30 pm
Thursday: 8 am–1 pm, 2–5:30 pm
Friday: 8 am–1 pm, 2–5:30 pm
Saturday: Closed
Sunday: Closed

Hastings Old Town Surgery: A Comprehensive Overview

For individuals seeking reliable and accessible medical care in Hastings, Hastings Old Town Surgery stands as a prominent medical centre offering a comprehensive range of General Practice (GP) services. Located at The Ice House Rock-a-Nore, Hastings TN34 3DW, the surgery is strategically positioned to serve the local community. With a dedicated team of doctors and experienced staff, Hastings Old Town Surgery prioritizes patient well-being and strives to deliver high-quality healthcare within a welcoming environment. The practiceâs commitment extends beyond traditional GP services, encompassing preventative care, chronic disease management, and various specialized consultations.

Contact Information: Phone: 01424452800. Website: hastingsandrother.healthcare.

Specialties: Medical centre, Doctor, GP. The surgeryâs core function revolves around providing primary healthcare services to a diverse patient population. This includes routine check-ups, vaccinations, minor ailment consultations, and the management of chronic conditions such as diabetes, hypertension, and asthma. Furthermore, the surgery offers access to a range of specialist services, facilitating seamless referrals to appropriate healthcare professionals when necessary. Their focus on preventative medicine aims to promote long-term health and well-being, with proactive screenings and health advice playing a crucial role.

Accessibility Features: Hastings Old Town Surgery demonstrates a strong commitment to inclusivity and accessibility. The facility boasts a wheelchair-accessible car park, ensuring ease of access for individuals using mobility aids. A wheelchair-accessible entrance provides a barrier-free entry point, further enhancing accessibility. Moreover, a dedicated wheelchair-accessible toilet is available on-site, catering to the needs of patients requiring this amenity. These features underline the surgery's dedication to providing equal access to healthcare for all members of the community. The provision of a toilet further demonstrates a consideration for patient comfort and convenience.

Patient Feedback and Reputation: The surgery currently holds 117 reviews on Google My Business, offering a valuable insight into the experiences of its patients. The average opinion is 2.1/5. While the average score warrants attention and potential areas for improvement, the sheer volume of reviews highlights the surgeryâs significant presence and engagement with the local community. It is recommended that prospective patients carefully review these reviews to gain a balanced perspective on the services provided and the patient experience. The surgery actively encourages feedback and utilizes patient insights to continually enhance its operations and patient care.

Feature	Description
Consultations	Routine appointments, chronic disease management, specialist referrals
Vaccinations	Comprehensive range of vaccinations offered
Testing Services	Various diagnostic tests available
Prescriptions	Efficient prescription service
Administrative Support	Friendly and helpful administrative staff

Additional Points of Interest: Beyond its core healthcare services, Hastings Old Town Surgery actively contributes to the local community. The surgery participates in health awareness campaigns and provides educational resources to promote wellness. They also maintain strong relationships with local charities and organizations, demonstrating a commitment to social responsibility. The surgeryâs dedication to the community extends beyond its immediate patient base, fostering a sense of shared wellbeing. The surgery's location within Hastings Old Town offers a familiar and convenient setting for many residents.

Recommendations for Prospective Patients: Individuals considering Hastings Old Town Surgery as their GP should be aware of several key factors. Firstly, itâs advisable to register with the surgery and complete a new patient questionnaire to ensure a smooth transition. Secondly, patients should familiarize themselves with the surgeryâs opening hours and appointment booking procedures. Thirdly, understanding the surgeryâs referral process is crucial for accessing specialist services when required. Finally, reviewing the surgeryâs website (hastingsandrother.healthcare) can provide valuable information regarding services offered, policies, and contact details. Patients are encouraged to contact the surgery directly with any specific questions or concerns. The surgeryâs team is readily available to assist and guide patients through the healthcare process. The surgeryâs commitment to patient satisfaction is paramount, and they consistently strive to provide personalized and attentive care.

Conclusion

Hastings Old Town Surgery represents a dependable healthcare provider within the Hastings area. Despite the current average opinion of 2.1/5, the surgeryâs accessibility features, comprehensive services, and community engagement demonstrate a genuine commitment to patient well-being. Potential patients are encouraged to conduct thorough research and consider their individual needs when making a decision regarding their primary care provider. The surgeryâs ongoing efforts to improve patient satisfaction and enhance its services will undoubtedly contribute to its continued success and positive impact on the local community.

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👍 Reviews of Hastings Old Town Surgery

James B.

1/5

I am extremely disappointed with the service at Hastings Old Town Surgery. After receiving a high blood pressure reading from an NHS nurse, I was advised to see a doctor. However, the surgery refused to offer a GP appointment for this, leaving me with no choice but to pay for a private consultation.

The refusal to provide GP appointments was shocking and raises serious concerns about patient care. If you have concerns about your health, be prepared for long delays, lack of support, and potentially having to seek private care instead.

I would strongly urge others to consider these issues before relying on this practice for important health matters.

Clare M.

1/5

I’ve been with them over 40 years and have never experienced such arrogance, self importance and disrespect as I do now, they are supposed to be a service to us, after all we pay their wages! It took me a month to get an appointment only to be told (by the hospital) I have stage 3 Colorectal Cancer. That was the final straw and have now moved, I should have done it years ago. Totally disgusted with them.

LindaB

4/5

I'm surprised at the low score for this group of surgeries. I can only speak from our own experience which is very positive. Yes it's a long wait to get through but it's the same everywhere and just how it is now. Luckily I can use the online service which is very useful. Our Mother is 89, and every member of staff, GPs and nurses have been so helpful and kind to her, and they deal with any concerns with care and respect. It gives us peace of mind and we're grateful to them.

Amy K.

1/5

I’m writing this review to warn others this GP surgery (Warrior Sq.) unlawfully denies patients their Right to Choose, which is a legal entitlement under NHS regulations.

There is 1 excellent GP at this practice whom I see regularly & who has been incredibly helpful. However, the administration & the treatment I’ve received from some staff, particularly one receptionist, have been appalling. While many receptionists are friendly & professional, others have been outright rude, creating an unpleasant & stressful experience for patients.

Denial of My Right to Choose – Unlawful & Unjustified: I was referred by my GP for a much-needed assessment. The NHS waiting list for this service was excessively long (6 years), so after 2 years of waiting I found another NHS-accredited provider that could offer the same assessment within 2–3 months, I exercised my Right to Choose—a legal right that allows patients to select an alternative provider.

Despite my legal entitlement, the practice flat-out refused my request without any valid reason or a written explanation & without reading supporting documents included. Instead, they provided a series of contradictory & nonsensical excuses over the phone, none of which were supported by any policy. When I asked for a written policy, they failed to provide one. Obviously they hadn’t even read the information that I included about the NHS provider which confirmed they were accredited, they receive regular assessments by the QCC, they don’t charge & they can prescribe medication

The practice also doesn’t offer “shared care” which most specialist consultants require. They’re legally allowed to refuse shared care arrangements, but they must provide a valid reason—which they didn’t. Their refusal contradicts my existing care, where I already receive shared care with them across multiple medical services

Inconsistent & False Justifications:

Throughout this ordeal, I did everything I could to make the process easy for them—I provided all necessary forms, links, & information. They refused. Here are some of the false & inconsistent excuses they gave me:
1. “The provider must be accredited.”
• The provider is accredited, regulated by the Care Quality Commission (CQC), and rated Good to Outstanding.
2. “The provider doesn’t prescribe medication.”
• The provider does prescribe medication.
3. “The provider isn’t on our list of local providers.”
• When I asked for a copy of this list or the policy stating that I must choose from it, they couldn’t provide either. Instead, they sent me a generic help document from the ICB, which wasn’t an actual policy.
• I checked the listed providers myself—they were private services, & some didn’t even prescribe medication.

Breaking the Law – Ignoring NHS Regulations

This surgery’s refusal isn’t just poor practice—it’s unlawful. The NHS Choice Framework clearly outlines when & how patients can exercise their Right to Choose. The legal basis for this right is set out under:

Part 8 of the National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) Regulations 2012.

By denying my right, this surgery is breaking the law. I’ve had to escalate complaints to the Care Quality Commission (CQC) & the Integrated Care Board (ICB) to hold them accountable.

The Consequences of Their Actions

While I’ve been fighting this, the waiting list at the alternative NHS provider I found has increased from 2–3 months to 5-8 months in just a few weeks. Their unlawful refusal has delayed my treatment & caused unnecessary stress.

Think Carefully Before Registering

I’d previously given this practice a 5-star rating based on the excellent GP I see. However, due to this serious, unlawful behavior, I’ve had to change my rating to 1 star.

If you’re considering registering at this surgery, think very carefully—especially if you ever need to exercise your Right to Choose. The administration has proven they are willing to ignore patient rights & NHS law, & that’s deeply concerning.

David C.

1/5

I found it impossible to get a consulation. I phoned a few seconds after the lines opened and the message was that there are no appointments. The online 'Engage and Consult' system is the same. I've tried many times and have the same messages each time. I'm faced with going to a hospital emmergency unit for something the surgery should have been able to do in a minute.

Robert H.

1/5

Not sure on the doctors and nurses that run this place as I've never got to meet any of them or speak to anyone
there since i moved down last April. Have been trying to get an appointment for sometime but no matter what time i ring, I get a recorded message just saying the phone lines are closed due to high demand try later.

lee S.

1/5

Only been registered since April have had nothing but trouble with them. They can't be bothered to call i sent a message and the admin sent a reply with a number to call not good enough I have had to chase all my appointments. My ankles have swelled more but my gp told me to go to a and e 02 august and they said the doctor should be dealing with this . Went to see a doctor 16th September she didn't even bother to look at my ankles take blood pressure she done absolutely nothing and was quite rude talking down to me like a 12 year old. I have lots of medical conditions and cancer and they obviously don't check my records.
I am changing surgeries hopefully I will be shown some respect dignity and care . Lee Shaw .

Kristina

1/5

Perhaps there are good GPs there, but I never had the chance to find out because it’s impossible to get through to them (and I tried for several weeks). Even when I dropped by in person at 8:44, there were no appointments left. I don’t understand how that’s possible, considering they start working at 8:30. On top of that, they’ve removed the queue number system, so now it’s impossible to even estimate how long you’ll have to wait.