Harrold Medical Practice - Bedford

Nina N.

I HATED THIS SURGERY. I was treated very poorly by Dr Limond over where I was standing and he accused me of listening-in to a private conversation that was being held behind a closed door, which was absolutely wrong. Background info: I had a genuine appointment with the nurse for my 4 year old son, and I was standing outside the toilet to use the facility because I was pregnant. This doctor spoke to me in a horrible, degrading way, I am pretty sure if I was Caucasian, with blue eyes and blonde hair, he would have treated me with bucket loads of more respect. I complained to the Practice Manager, only to be met with a response from this poor excuse of a doctor by claiming that he was protecting the confidentiality of other patients. A rubbish answer with nothing close to even acknowledging that I was waiting to use the facilities while being pregnant. I know my race was a factor in the way this doctor reacted to me, so if you describe yourself as an Asain, I would highly recommend for you to look for another surgery. Also, receptionists come across as they are guarding a jewel for the Royal family. They ARE rude, they DO also look down at you. They DO make you not want to return. Horrible horrible place full of horrible horrible people.

Daniel

Absolute joke of a doctors. Will keep you waiting 30/40 mins to be seen, careless receptionists who don’t even bother to acknowledge you. Avoid this place at all costs!

Sana M.

Had a horrible experience speaking to the reception staff who are supposed to the first point of call for help. I was passed on to about 3 different people, the final one a lady who I think manages the books? Very rude and aggressive on the phone , was talking over me before I could even explain what I needed. And not in any way trying to hear what I was trying to explain . Really had my blood boiling -had no notes about the matter on the patients record although staff been dealing with this for a couple weeks—saying the Gp will get to it when he gets to it - does not prioritise for anyone ( despite being delayed by them already for a couple weeks) and if not handled would mean cancelling our patients surgery. I don’t know what customer service has come to. If you don’t like the job find a different one !

Sue B. (. A. C.

Always very caring and helpful. So grateful to be with this practice. My sincere thanks to all staff.

Lucy W.

My family and I have always had the best care at Harrold Surgery. I never have a problem getting an appointment. I feel listened to and respected.

Fern L.

This is the best GP practice I have ever been registered with. The receptionists are friendly and helpful and the phone is always answered promptly. I had my first face-to-face appointment today and I was seen exactly on time (which has never happened at any of my previous practices)! The nurse I saw, named Sarah, was extremely kind, reassuring and informative. She made me feel very comfortable during what I anticipated to be a very uncomfortable appointment and no point did I feel rushed. If you are looking to join a practice in the area, I would definitely recommend this one!

Grace P.

Attended an appointment yesterday. The nurse was absolutely lovely, I cannot fault her at all. She was incredibly kind and very friendly.

However, I would suggest that your reception staff could undergo a little more customer service training. I was quite blatantly ignored upon leaving my appointment and needing to speak to someone at reception. A form was then shoved at me and when she read the information I had provided, I got a look that can only be described as utter disgust and was told 'I can't do anything with this.' Helpful.

Shan't be returning, thankfully.
Sack your receptionist and get someone with some real customer service skills.

Louise

Truly the worst GP Practice I’ve been to. Apparently you must take a days holiday from work in order to book an ‘urgent’ appointment and sit and wait in all day until they call you back, despite mentioning available times you are free in that day.

Also, seen a Nurse in my appointment, not a GP and the nurse did not have an answer to my issue and said to book a future appointment with the GP when it was the GP you expect to see in an urgent appointment. Went to reception to book a future GP appointment to be told to call them up tomorrow morning to book an appointment… but you can’t book me an appointment now for the future Makes zero sense.

Called up this morning to book a future appointment only to be told to call BACK in an hours time because they are only taking urgent calls at the moment? Are they incapable of doing more than 1 task at once or?

Going to research into moving GP’s as this is a badly run establishment. I’d be better going to A&E than using this GP practice.