Harrogate District Hospital Emergency Department - Harrogate

Ana G.

So civilised, the triage started straight away. Blood test all done within 4 hours

The wat the doctor's talk to the patients showing extra car was so unusuall comparing to Liverpool

Jekaterina R.

I was very impressed with the service at A&E yesterday. When i arrived with injured ankle i expected to be there for hours but everything was sorted in under 2h including examination and x-ray. Very pleasant and patient staff and i can't thank them enough.

Baldersby P. M. N.

I cannot fault this hospital, I went in and was seen and had an X-ray and a boot given for my foot within 45 minutes. The staff were kind and helpful especially Robin. How lucky are we in this country to have such a fantastic service. Thank you NHS 💙

Alan W.

Excellent care, had scans, X-rays, blood tests, saw consultants and doctors, all investigations done in the one visit. We’re given coffee, sandwiches and staff very friendly and as cooperative as could wish for.
Main portion of stay was waiting in imaging dept/radiography which s-dec have no control over waiting periods.
Very grateful for all they’ve done.

Sheila B.

My husband was sent to A & E from our doctors after suffering pain and double vision in left eye on arrival it was busy .He was seen by an assessment nurse within 20 minutes vitals checked and advised could be along wait and yes it was 7hours but the care given once seen was exceptional the nurse doing bloods ecg then the doctors covered every health conditions and eased our minds Thank you A & E he is home and appointment next week with eye specialist. Yes you have to wait but they have to prioritise and its worth it to get that specialist care

Charlii L. P.

If I could put zero I’d do it! Been here twice in teh last five months, once with my youngest and again yesterday with my eldest. I won’t be touching thsi place ever AGAIN. Both times we’ve been for sickness that not stopped in over 30-48 hours. Both times with children under 3. And both times been stuck in a side room and utterly forgotten about and ignored to the point where they only pay attention because I say I’m gonna go somewhere else and discharge my child! The staff are all rude, rushing, sharp and don’t even try to interact with the child the only staff that were brilliant we’re the ambulance staff.

Yesterday it took from 11:30am till 6pm to see the doctor. After a child of age 2 hadn’t kept anything down for almost 48 hours and was really unwell, high temp. Sugars super low etc… every time I moaned or said what is going on they had the excuse do we’re busy, short staffed, we will get to you eventually blah blah blah.

Honestly, dispose this place now and I’m sick of them being so useless with children such an absolute joke of a place. Sort it out!!!

Heather M.

Been here twice and both times were awful. First time was with my 3 DAY OLD baby who had suspected sepsis, we were left waiting about 6 hours before being seen. Once we were finally seen we were sent straight upstairs and had to stay in hospital for 4 nights because he was seriously ill. Yesterday I was in with my 7 month old who had swallowed something possibly toxic, referred in by 111. After 4 hours without even being seen by triage, I asked the receptionist if she knew how long it would be and she couldn’t even find our name on the list so I’m almost certain she’d forgotten we were there, and she said we’re next to be seen. 45 minutes later we still hadn’t been seen. I asked again and got shrugged off, I’ve never met a more rude or dismissive receptionist. I told her that I was going to take my son home and if he gets sick over night I’ll call an ambulance or take him in and she didn’t respond. So we got home and 2 hours later we got a rude phone call from a nurse asking why we had taken him home without telling anyone, even though we had told reception. In the whole time I was there, nothing in the waiting rooms was cleaned. There were kids being sick, clearly very ill and not even a packet of wipes to clean the seats.
The kids waiting room joins onto the triage room and all we could hear in between patients was the nurse and support worker chatting and laughing away about their weekend plans and how they like their coffee, which just made the waiting even worse. All round very badly managed place with a horribly rude receptionist.

Martina

I had a great experience at Harrogate A&E. Everyone listened and looked after me with patience and professional manner. Big Thank you to the Doctor who assessed me and explained in detail my situation.