Hampshire County Council Adult Services - Winchester

Information About Hampshire County Council Adult Services

If you're seeking assistance or support related to adult services in the Hampshire region, Hampshire County Council Adult Services stands out as a key point of contact. Located at The Castle, Winchester SO23 8UJ, this office is well-equipped to address a variety of needs within the adult social care sector. Their accessibility is further enhanced by a wheelchair-accessible car park and wheelchair-accessible entrance, ensuring that all individuals, regardless of mobility, can access their services comfortably.

For those needing to reach out, the phone number is 03005551378. This contact point is crucial for scheduling appointments, requesting information, or seeking immediate assistance. For those who prefer digital communication, their official website, accessible via hants.gov.uk, offers a wealth of resources and information about their services.

Specialties and Services

As a County Government Office, Hampshire County Council Adult Services specializes in a wide range of County Government Office services. Their scope includes but is not limited to:

- Assessing and providing care plans for adults requiring social care.
- Managing applications for care funds, ensuring fair distribution.
- Supporting individuals with disabilities and those needing long-term care.
- Coordinating with other local services to offer comprehensive support.

Other Points of Interest

• Wheelchair-accessible car park ensures easy parking for visitors.
• A wheelchair-accessible entrance guarantees that all visitors can enter without difficulty.

Reviews and Opinions

The service has garnered 16 reviews on Google My Business, with an average opinion of 1.4 out of 5. This indicates that while there may be room for improvement, there are likely some positive aspects to their service that are not being fully recognized. It's important for potential clients to read through these reviews to get a balanced view of the service quality and to understand the experiences of others who have used their services.

Recommendation

For anyone in need of Adult Services within Hampshire, it's advisable to contact Hampshire County Council Adult Services through their website or phone number. Despite the average opinion, reaching out can provide clarity on what services are available, how to apply, and what to expect. The office's commitment to accessibility and support for individuals with varying needs is commendable. It's worth noting that negative reviews often highlight areas for improvement, suggesting that there may be opportunities for positive change. Therefore, don't hesitate to reach out to their website or call 03005551378 to inquire about their services and how they can assist you.

This structured approach not only highlights the key features and information about Hampshire County Council Adult Services but also provides a balanced perspective based on available reviews, encouraging potential users to engage directly with the service for the most accurate and personalized information.

👍 Reviews of Hampshire County Council Adult Services

Mike K.

1/5

Sent me an invoice for home care when my mother was not even at home (In hospital).
Phoned the number to dispute issue but only got automated recording telling me to raise it via the Internet (Which I did). No response and now threatening letters for non payment.
Tried phoning again and got same message about raising on internet or leaving details and someone will phone back. No one phoned back. How about actually having a human answer the phone and being able to talk to them! What a god awful service! If I could give zero stars I would.

steve O.

3/5

Three different numbers,same message,same lack of contact after leaving message re important finance issues. From others experiences there is a severe lack of essential help.The next day I got a call from an extremely helpful chap in credit control. He explained things very well and gave us plenty of time to read the emails he sent us. So, this is.a review of the review. However it still concerns me that so many people struggle with contact, generally when things are difficult or worrying. But the chap I spoke to gets five stars.

Ashley P.

1/5

A 40 minute hold to then not be answered. Over two months to respond to a urgent refferal by the mental health team to adult social care. Missed a call and instead of leaving a dedicated number they leave the same number you can't get through on. Sack all management and start again

Gemma D.

1/5

Absolutely shocking team. Father in law had dementia, was moved from his council place into a home. He was billed for full care all the time there, and never should have been. 16 months after he had been billed for first few months they still had not sorted his finances, we emailed and a year later we still asked for it to be sorted! His social worker was shocking, would say she would sort it but nothing. He passed away unfortunately, we checked through emails as he is still being billed full amount and there was an email 2 months before he died to finally be assessed, but if they did not hear from us in 5 days they would continue to charge full amount. Go into the care home for goodness sake, why arrange an appointment through family, we asked for to do an assessment, he was bedridden, not going anywhere was he?! Just ring the home, turn up and do the assessment! 16 months that took for an email to be sent saying they would like to do an assessment and then he died, and they are saying he owes the full amount. He was probably entitled to higher benefits aswell, but never had an assessment. Beyond angry.

victoria P.

1/5

Been begging and begging for a support worker for 5years now. Been forced to care for my alcoholic father for 4 years and when they made ME move out instead of put him into care home they then put him straight into a care home and cut his alcohol dead and nearly killed him. He was in hospital with delusion as they nearly killed him instead of weaning him off! Now I'm so sick I need a carer and they don't care! Still no support worker. Still can't move dad to closer care home. They should be handing out millions of compensation soon!!

Janet G.

1/5

I cannot believe how bad this service is. My husband has been waiting 8 months to be allocated a social worker in order for him to be moved to a different nursing home. When you ring the message is always the usual 'due to a high volume of calls blah blah blah'. Does no one care?

Ali C.

1/5

I've phoned them 40 times already and would give them no stars if it was an option. The place you DON'T want to go if you need a safeguarding referral made or any follow up on your existing case. They couldn't care less!!!

Lisa A.

1/5

Absolutely DIABOLICAL service, rang 3 times in the past 24 hours and was left listening to irritating 'music' for over half an hour on all occasions. No answer and no explanation. Not fit for purpose.