H P F T - Welwyn Garden City

Esther B.

Truly shocking like others before have wrote in their reviews. I was originally referred by my GP as was on a second lengthy absence from employment. I have attended 2 appointments for different assessments in Dec and Jan and attended twice to see duty. Been phoning every day for a week and got the answer phone. Left messages but no call back. I am now hearing voices and having night tremors. Got a call today been with on their books for over a year and still no treatment dates.

Gavriel G.

I spent 11 years trying hard to get help since I was diagnosed with Borderline personality disorder and Bi-polar. My diagnosis was made by South Maudsley Hospital London where they ran comprehensive tests, IQ tests, Psycological tests, and speaking to various memebers of my family over a period of 2 weeks. When I finally after much pushing got an appointment with H P F T, I turned up to my appointment a gentleman walked in 45 mins late and said oh sorry I didn't even know I had an appointment at this time.....(Good start) then after asking me some generic questions for around 30 mins he said I think you have anger management issues..... and that was that. forward another 4 years I once again tried to get some help..... this time I saw a so called Psycologist once again I was asked some fairly generic questions for around 20 mins and was then told I'm fine there is nothing wrong with me......... forward another 5 years and I 'm suicidal at this point I finally see someone that recommends a group DBT now straight away this was an issue as I don't just have Borderline personality disorder and I don't do well in groups I was ignored when I protested was sent to this group where I found the councilor unprofessional, biased towards her exsisting group that had all taken the course a second time (proving how worthwhile it wasnt) I stopped going after a few weeks as it was causing me stress, anxiety and making me very uncomfortable as I knew it would. And that was that I was dismissed from the course and they have never spoken to me since I am left with no where to go, no one to turn to and no help as they are the only place in Hertfordshire that can supposidly offer me assistance. I also forget to mention the amount of appointments they offered and never turned up or the letters they mysteriouly sent me that never got to me even though I triple checked with them my address and all other corrospondonce got through to me. I was always trying to contact them about phone calls they would promise and I would never recieve or letters that never turned up or appointments that were promised but never materialised. I am not alone in my local area I have heard other horror stories from others about this place and it's no surprise I have no choice but to either kill myself or suffer in mental anguish.

Red A.

I would have given them 0 stars if I could. Please think twice before you decide to self refer there or to approach this service for any kind of assistance related to your psychological well-being. I saw a counsellor called Justine, who was deeply unprofessional, judgmental and non attentive to put it mildly. During our time together she paid very little attention to what I was saying to her. Instead she formed her “professional opinion” based on a series of outdated notes that had been compiled during my 1st assessment which was held 9 years prior. Sessions with with her were not only not helpful, but they had a deeply detrimental effect upon my health for many years afterward. I would be more than happy to raise a formal complaint if I could. I wasn’t the 1st person who had an extremely negative experience after being “treated” by this service and I am sure that I will not be the last. Please beware and stay away from them if you can help it.

Scott C.

My experience with this service is terrible. I approached them first around the age of 18 after coming to terms with the abuse I received as a child and received no help or follow up. Years later after my ex partner became abusive, physically, financially, etc and stopped me seeing my daughter (because she could and the system works in their favour) I approached the service again multiple times in mental health crisis. I overdosed 3 times last year, twice ended up in hospital. I saw 'top psychologists' after long periods of hearing nothing. All they could do was say they would help and discharge me back. Absolutely useless from the receptionists to the 'top psychologists' is an understatement. The NHS is a money pit that has no useful services and only has long waits/delays. Useless. 101 service, AandE all of it is inefficient and full of script readers and dead ends.

Thalia K.

Receptionist insisted I was yelling while I was crying, wouldn't let me speak to a doctor for any reason and has blocked my number
Please don't go here if you have mental health problems, they won't help

Hi I. A.

They're more likely to make assumptions and profile you rather than hear you out
You'd be better off just killing yourself rather than try to get proper help
from these guys
I wouldn't be surprised if that's what they're counting on to make their job easier
If you want anything done you gotta bother them bad any chance you get they won't do much unless they want to get rid of you
they might give you appoitments on the days the place is closed to discourage you from attempting to get any further ones but stay persistent make their job harder and get the help you deserve

Layla A.

This is a great place to go if you’re considering offing yourself and need a final push in the right direction

samanta J.