Jenna A.
1/5
Several encounters stick out in my mind with this surgery, so this 1 star has been a long time coming. Aside from the fact you have to predict when you're going to be sick as the nearest appointment is a month away:
1) The time I told a doctor my symptoms, and was asked "Well what do you want me to do about it?" Another time when I told a different doctor that I needed help with my depression, and was told I "just need to go outside more" and was offered nothing else.
2) I arranged a face to face appointment, arrived and was told the doctor was working from home as he was sick, and said I was texted about this. I did not receive a text message (Note that this doctor - Dr Patel - is the only one I would see if I could, as I have nothing but good things to say about him)
3) I arranged a telephone consultation, waited 20 minutes and didn't get called. I phoned the surgery and asked what was happening, they claimed the doctor had tried to phone me 3 times, then crossed my name off. My phone was on the whole time, I had no missed calls, and everyone else was able to phone me. I explained this, and they told me to "take it up with the doctor" and that they'd pass on the message. I haven't heard from them since, and I now have to wait a whole month for another appointment with another doctor. Thankfully it's something that can wait!
The only saving graces to this place are Dr Patel, and the nurse who patient and reassured me when I was having a panic attack over my smear test. Sadly giving a higher rating just because of these two would be a disservice to the overwhelming poor experiences I have had.
I understand NHS waiting times are long, and receptionists are stressed, especially with everything being pushed back because of COVID, but this service is simply unacceptable to have been treated badly time and time again.
