Grove Wellbeing Centre - Belfast

Edgar F. S. I.

Hello, I purchased my membership on February 15th, and I am not happy with the rude manner of the pool officials, swing for fitness, there is no instructor, the admissions staff have no idea about the classes, there are no swimming classes for adults, nor do they know where these classes are taught, I usually go with my nephew who is in water polo classes and in a very rude way they yell at the child and do not let him practice, I find myself in the position of arguing and asserting the rights of the child, yesterday Sunday we attended as a family and they yelled at me rudely since I was giving the key to the locker room to my relative, I am exercising on medical recommendation, and I needed a board to be able to exercise in the pool, thus fulfilling my rehabilitation, I know they have them and they denied them to me, already today February 27, we went to train and the staff prohibited us from entering, without any kind of explanation, then my membership is lost money, I paid to go to a serious center and now if during operating hours and without prior notice I will be denied the membership. Admission without prior notice and explanations, I feel unhappy and scammed, it seems shameful to me, and the lack of education and seriousness of such a shameful center should be taken to social networks, I had to buy a board to be able to exercise, and the center denied them to me.

Noel B.

Good facilities that meet my needs, i.e. of a certain age and not training for Gladiators. Generally enough equipment available at the times I tend to go - mid-morning (not sure about the early morning or evenings).
Changing/shower areas are always very clean, plenty of lockers.
Staff are always visible if you need any help.
Two car parks with some spaces always available, as well as some on-street parking.

Amino T.

I have been swimming in this place years ago and it was lovely and clean. There always was any domestic staff. Last years this place changed completely. The same dirt in the same places for months, the same hair and lately even poo on the floor. Sadly I must say-disgusting. Staff (swiming teachers and others) is lovely and friendly but this is not they responsibility (I guess) to keep this place clean. No cleaning staff any more in Grove.

January 2023
Glad to say that cleaning really improved since my last post🙂

Jacqui C.

Price for soft play has doubled since 1st visit late last year. Not the cleanest either. Ball machine has never been working on any visits over the year 😕

Jim K.

I had to go today for an eye test and decided after to go and grab something to eat from the cafe, the lady behind the counter Bronagh although really busy was warm friendly and nothing was too much trouble and in fairness the paninis and sandwich we got were really well filled and delicious and truthfully not a ridiculous price , will definately use again

John M.

First time being here in about 16 years, Met Paul and was helping me out with the gym and a plan to help reach the goals I wanted to.

Perfect service all round, cheers.

Liam C.

Iv been swimming here for 3 years and it just gets worse in terms of hygiene!!
I have sent in a complaint to Better gym and nothing happened.
I spoke to the management and they tired to completely ignore my issue and even walked away while i was talking to them mumbling to themselves in order not to hear me.
REALLY NEEDS SOMETHING DONE!! because it’s a MAJOR HAZARD to health and safety!!!

Jose M. E. G.

Friendly staff, that's not the problem. I guess it's up to management.
I can swim and I have simply tried to keep swimming, but it's virtually impossible to do so, unless there was an option to hire a lane for 1 person for an hour.
It's shocking how sometimes you end up sharing a single lane with 3, 4 or even 5 people.
It's impossible to swim for an hour... I don't think it's asking too much.