Greenhill Medical Centre - Swansea

Samantha D.

If I could give no stars I would! Receptionists are rude and forget that you are even at the doctors surgery therefore you are waiting an extra hour to be seen. You tell the doctor how you are feeling and they don’t really listen or seem to care. I have never know a doctors to be so bad! You call at 8 in the morning to make an appointment and they are all bloody gone even tho the lines don’t open until 8 so I don’t understand how they are all gone. You ring and ring and ring for an appointment or just to speak to someone and they just ignore your calls. I have been with greenhill all my life but I’m now looking into going with another doctor

James M.

Been with this practice for years.
But the patient-doctor relationship has long gone. Some of the reception staff are fine not some are extremely rude and need a lesson in politeness and respect.
Apparently you have to call between 8am-8.30 for a call back. Answered at 8.33am to tell me the doctor wasn't in this morning yet "all appointments are gone"? Something funny here. AND it's nothing to do with covid or whatever excuse they want to come up with.
Will need to change surgery after years of being a fairly good practice.

Michael G.

Spent 40 minutes on hold almost every time I call them.

Today I was position two for over 25 minutes and I didn't even call between 8-9

The surgery needs more doctors and staff it's shambles there at the moment

Nathan

Literally the worst surgery in Swansea. Zero compassion. Zero urgency. The receptionists are rude and they get offended when you wont tell them something you'd rather talk to your doctor about and the doctors don't know what you're talking about when you do actually get to speak to them. Absolute joke! Avoid or change surgery. Shocking.

Jon-Joe F.

Utterly terrible. I will be changing GPs soon, DO NOT JOIN THIS GP.

My girlfriend is reliant on her medication and it doesn't matter how many hours I spend in a queue waiting to get her next month's worth, the phone is never answered. This is medication that she needs to function, it ensures she is not a danger to herself or those around her.
The pharmacy next door is no better, last month I was told I could pick it up on a Wednesday, and then I had to come back on Friday because it wasn't ready: no apology, no concern.
I even phoned the pharmacy complaining about the GP; I had been phoning for hours for two days. They said all I could do is keep phoning and hope for the best.
DO NOT JOIN THIS GP. These people have no concern for the people they should be helping.

Sean H.

I've gone here my whole life, and I'm 36 now. This place just seems to be getting worse and worse. They removed my repeat prescription 6 months ago and no matter how many times I call, what information I provide, test results I give, they always say they'll pass it on to the doctor. Then dead air. Nothing happens. It's ok. It's only medication I need to function. No big deal.

Nikita L.

Absolutely disgusted with the way the receptionist just spoke to me! I have been trying to get ahold of the practice for an hour now and every time I was disconnected. When I finally did get ahold of them she was rude and uncooperative. She spoke to me in a disgusting manor. How am I supposed to get professional help when the receptionist treats patients was such disrespect. Mental health is is growing and people are dying from this and people like this receptionist isn’t making things easier or better. Had left me feeling even more worse then when I first rang. I would have a serious think about who you have answering you phones and how they deal with people ringing regarding appointments

Angela D.

I don't phone the doctors much anymore, phoning from 8am to 9.11 am no appointments. Phone tomorrow, I bet same problem, best to go to A&E .