Greengate Medical Centre - Leicester

Karen S.

Excellent service today. Went in and explained that my 87yr old mum who lives alone had been unwell since Sunday. I don't know the system as I don't live in Birstall. The receptionist was lovely, explained how I went about getting an afternoon appointment. I went back at 12md to book a telephone triage and spoke to a different receptionist who again was lovely. Within 2hrs mum had a telephone call from Dr Edwards who was very good with mum. Within 2hrs we had a home visit from DCU medic on call Ella who was so kind and patient. As a retired nurse, I was very impressed with the whole service and the kindness and friendliness of all the staff today. Thank you.

Hannah B.

Thank god I have moved away! All my life I thought the way this place worked was normal. I rang my new practice, they answered straight the way and get this…… LISTENED. Crazy.
3 occasions myself and family members came here with serious issues that were just shrugged off or googled. We all ended up in hospital needed emergency surgery or week long stays at the hospital. The staff are obviously not happy in their jobs and make that very clear on the phone and in person. Im glad that I will never be returning!

Richard S.

Receptionist told my partner his blood results were normal and not to worry. We looked on his NHS app and saw it was abnormal and potentially consistent with diabetes. Thank you Dr. Karen but the receptionists here really should stop thinking they are doctors and just make the coffee like they are supposed to.

Update: It was type 2 diabetes. Potentially would have been left unchecked if we didn't insist on talking to the doctor directly.

Lyndsay C.

Receptionist staff need urgent training in customer service. It’s absolutely shocking how uncaring they are. Why work in a job that requires care and compassion when clearly you are lacking in this area. They’re not forced to do the job.

Biman P.

Reading some of these reviews make me sad when I feel lucky to have a wonderful GP in birstall all of the staff treated me with such care many thanks

Joanne P.

Greengate Medical centre have great nurses who are always on time for appointments including providing 7.30 blood test appointments. Our doctor has been great in recent years and wait times on the phone have really improved.

Anrb

This is the worse GP. Everybody who works here are useless. They don't care about you, about your health condition. They answer to you: "call us tomorrow or call us if you feel worse". Is this the treatment a GP healthcare should give you? Why are you working there if you don't care about our health? I think they care about their pay and that's it. Shame to all of who are working over there. You don't deserve this job.

Alie F.

Worse surgery ever. They say book an appointment from 8am. I started calling at 7:58am line was not going through. I ran 45 times finally got through at 8:10am. Was put in a queue till 8:25am only for a member of staff to tell me there was no appointment left . That I should call at midday for an afternoon appointment. This was an appointment for a child that is in pain. So why was I put on a queue for 15 minutes? Ridiculous