Grand Union Village Health Centre - Northolt

Sarah N.

I had an appointment for my son and had booked it 3 weeks in advance. They rang the Saturday before and called from a different number to cancel and I didn’t answer. They left no voicemail. I arrived on Monday morning and was told it was cancelled. The receptionist was rude and unhelpful. I will not be returning.

Sara

I called to book an appointment and the receptionist said that they don’t have any as the rota comes every three weeks and it’s all gone, she said I will put you on the waiting list for the day and never called back. I said ok I will call 111 because you never had an appointment left all the time she said yeah please do. So how are you expecting to take the pressure from the NHS if this is like that?😳

Mrs A.

I find my GP Dr Swain very good and compassionate. He takes time to listen and he really knows what he is doing. I have met so many GPs in the past and I am very grateful for the wonderful service I get from Broadmead surgery. The Practice Nurses are lovely and kind. Ready to answer all my queries. The receptionists are helpful. Especially the youngish ones. I have never encountered anything worth complaining about at all. Even the pharmacy is efficient. Messaging and emailing to remind collection and even phoning me to ask for any adverse rections to my new medication which I never experienced in any of my previous pharmacies. So thank you all for your kind service. Well appreciated!

Mrs Maria Armada

Mariam R.

The receptionist is very disrespectful. The centre is okay but when you try and make appointments the way the receptionist speaks is not very nice.

David C.

Cant say I have visited any of the GPs in this building, however the mental health team in this building is just as bad as every where else, that is if your a white cis male.

Spent almost all of my life living under Harrow's abomination of mental health care. Moved to a new area thinking things were different. But like the rest of the mental health services across London, it is flawed. Like the rest of the NAH they favour treating people with the need for attention over the people with actual mental health issues.

My named care worker left at the start of January, the only reason I am aware of this is having recently fallen depressed and in need of there services, I have to wait however long until these people decide I am a priority.

Once again I have first hand evidence of people identifying as the opposite sex getting a little upset with life gets a duty worker to the house.

Some one who has no want to stop drinking gets the support and help only for them to ignore the help and drink a crate of beer a day.

So you have mental health crisis? Tell them you drink like a fish and identify as the opposite sex to get any form of help from these people.

Yet I am still expected to put my trust and faith in people that frankly don't care its an absolute joke. NO HELP SERVICE AT ITS BEST!

Nicola K.

Visited Muhammed the physio and he is super helpful. This is a great addition to the services already provided here. 😃

Meena J.

Staff are so so rude and unhelpful.! My daughter was referred for a blood test here and we didn’t have the forms and the receptionist on Goodcare practice was so rude and not willing to print up forms from the system. She told me to go back to my practice which is 3 miles away and get forms come back. Spoke to my own practice who are so helpful and caring had to email her. We waited 4 wks for these blood tests.! Such an unpleasant and stressful experience.!

Nabiha

Rudest receptionist I have ever come across. She would not give you a chance to even speak, keep putting you on hold and blame you for calling them. Absolutely awful service, literally cut the call on me when I was speaking so politely with her. Disgusting behaviour.