Florence Nightingale Community Hospital - Derby

Trina H.

Very helpful staff on arrival especially on the mri scanner they made me feel comfortable when I was a little anxious. Shame about the lady on reception B desk who had a very abrupt manor when my friend and i had clearly got lost.Maybe a job without people contact might be more for her.

Elizabeth A.

The Derby City Early Supported Stroke Discharge Team

I just wanted to say a Big THANK YOU, I truly believe the encouragement and support of The Derby City Early Supported Stroke Discharge Team really help me with my recovery after my Stroke, the team were very engaging ,very good listeners and helpful, if they were not sure they would ask and get back to me very quickly no question was stupid, each member from speech and language, stroke Rehabilitation Nurse , Occupational Therapists ,Physiotherapists and Therapy Assistants really grateful for my team of lovely ladies who got me to were I am today, walking and talking like my old self before the stroke Xxx

Sharon B.

I visited Nightingale Hospital this week with my husband who attended for a blood test. Every person we came into contact with was absolutely lovely the receptionist just inside the main doors the girl in the cafe and the beautiful lady in the red jacket who sat and chattered to me while my husband was sorted . Thank you all so much ❤️. Hospitals are a place we all try to avoid but people like these make a visit more bearable.

L R.

Fuming!
I took my mother for an MRI this evening, as requested by a surgeon at the royal.

The lady asking the questions was lovely, but then a blonde female with a mask on that came out of the room (where they stay while conducting an MRI) and I tried to tell her that my mum has chronic pain and will need her legs raised, her reply was "we do this all the time!".

Yes, you may do that all the time BUT everyone is different!! That comment was VERY unhelpful!! And just like I knew what would happen, my mum comes out, bright red face and frowning, BECAUSE OF HER CHRONIC PAIN!!

I dont know if she was upset she was working late on a Sunday, but her comments were uncalled for! Instead, have a little think before speaking as you cannot treat everyone the same as everyone has different needs.

Sarcasm isn't expected when going to the hospital!!

Jills

VERY UNHELPFUL staff.
Couldn’t disclose information about MY family member who is vulnerable and unable to call me herself, due to GDPR even though they were giving me updates at first?
They also do not keep records of patients who have been in with them apparently either

Mick B.

My wife had an appointment in Rhumatology. This department is one of the furthest away from the main entrance. Given that this department is for people who general have difficulty in getting about, it seems illogical to make them walk the furthest. But obviously someone with far superior knowledge than I has decided too make them walk.

mitchell B.

Went for bloods 7 45 am sat , no one there waiting , 4 nurses stood around doing nothing then to be told they wouldn't do my tests as it didn't have urgent written on it , there was literally no one there waiting , obviously there chin wagging about cakes by looking at them!! was more important than my instructed bloods from my doctor

Adrian S.

Absolute rubbish, I ask for an appointment early so I can use the disabled parking at the front of the hospital. I get there and there are no spaces, there are people taking up disabled spaces while waiting for people in the hospital, security nees to be moving them on, so people on their own can use the space. I couldn't get to my appointment because of this, I called the admin dept for my clinic and told them the problem, and got a phone call from some unsympathetic nurse who did no more than threaten to discharge me for not being there, I must admit its not the first time, but that's not the point. The point is its not the first time so there's obviously an issue. This needs addressing by security they need to be moving people on or issuing tickets.