Expert Medicals - Bradford

Hugh Williams

Recommended by a friend in Greece received confirmation immediately by email and text that kits delivered by tracked DPD, codes worked perfect on PLF form did test morning after arrived home, registered test and all details online following clear guidance with kit, received confirmation email back immediately, posted kits in pre paid strong envelope and results back in Few days via email.
Kits appear well made instructions clear , could not fault this service. In my opinion they did a good job for a great price if anyone is to blame for all this it’s the idiots working for the government who designed this procedure and should have kept it in house with the nhs with a small charge as they have the sites, capacity etc to do all of this quickly.
I cannot blame these companies for taking this on. Good work Expert. medicals thanks for helping us have a safe return after a long wait for our holidays.

Tony Magee

I ordered three day 2 tests to be done on return from an Amber country. Only one arrived in good time and was successfully activated, performed and returned on day 2 (Wednesday, so should have arrived on day 3, Thursday). However, the result only arrived on Sunday (day 6), so basically useless.
One test arrived in time to be performed but the activation code didn't work and it took them two more days to send a new activation code.
The third test still hasn't arrived. The company were very poor at responding to emails and calls. When they eventually did they hadn't read the email properly so asked a question that had already been answered. They still haven't resolved the issue so the day 2 deadline is way past and now useless. I've asked for a refund, we'll see what happens but I'm not optimistic.
Another cowboy company that has been approved by the government. Yes, they're cheap but I guess you get what you say for! Don't use them, totally useless.

CWow 21

Looks like my review is the minority here, but my own experience with this company has been perfectly fine!
Ordered two tests a couple of months apart for two trips. In both instances they arrived day before day 2, so earlier than expected. And as for the results, return postage should usually take 24hours (recent one was a day later, I assume due to extra Xmas deliveries) then website says results should be sent within 72hours after receipt. For both tests I got a result vie email just over 24hours - again much earlier than expected!
Overall I’m very happy! Glad it all worked out how it did.

Angela Markowska

Don't like to leave negative reviews however for me this is not reliable company, unless you don't care about test results. Day 2 test results received on day 6 and contact with them impossible - don't answer the phone and don't reply to emails. I will definitely avoid as I think it's better to pay more and have more reliable company that gives results on time. I done day 5 with different company and had test results next day.

Ahmad

Can only comment on my experience, ordered the day 2 test well in advance of the holiday as they have roughly a couple of months shelf life. Test was delivered around a week after order. Once returned from holiday, on day 2 activated the test as per the instructions, took the sample and sent off with the packaging provided in to a royal mail priority post box. Within 48 hours, had our test results via email. Not a bad experience on this occasion.

Kendelle Wray

Test kit was delivered quickly and was reasonably priced, however, there is not a way to check your test result online and they do not respond to emails or their online chat so requires a call to their call centre. Only upon calling they found my result and emailed it to me (7 days after I’d taken my test).

Also whilst put in the post at the same time, they lost my boyfriend’s test and as they won’t provide a refund for not delivering the service, they are instead sending another test (which seems redundant as we’ve been home 9 days already).

Halina Maladtsova

I ordered my Day 2 tests on a Monday and they arrived on a Saturday. I checked the reviews for the company after placing my order and really had no expectation of receiving a test. When I sent a chat message on their website about timing of delivery, I eventually got a response that said it will take 1-5 days to deliver.
I haven't yet sent off the test results, so I can't speak to the quality of the turnaround time.
However, I wanted to write about my experience to help put other people's minds at ease if, like me, they placed their order first and then decided to check the company reviews and started panicking.
All you're required to have ready for returning to the UK is the code of the test you purchased (which you get right away when purchasing).
My test took four full working days to arrive, so plan accordingly when placing your order. I can't say I'm upset now that I have the test and didn't pay an arm and a leg for it.

sophia lister

I ordered the Day 2 and Day 8 well in advance, whilst I was still out of the country, and was delivered promptly, so can't fault that.

However, upon opening the box, they only sent 1 test tube and swab.

I used the contact form on the website, emailed them with pictures, multiple attempts in calling both telephone numbers on the website, and I did successfully speak to a lady twice only, and on both occasion said they would send me the 2nd kit...I'm yet to receive it to date.

I was only required to isolate for 10 days, I did a total of 21 days, as i sought another solution to perform the Day 8 test.

It also took 5 days to receive the result of the Day 2 test too.

I will never ever use them again and they're only cheap if they send you the full test kit ordered!