Era Skin & Laser Clinic - Thame

Jo W.

I have been a customer at ERA clinic for years. The products, service and advise are all excellent. Paige is my therapist and has been for five years. I trust her advice for treatments and products and she advised me throughout the seasons and keeps my skin in great shape, naturally! Hydrafacal is my monthly must have and the annual packages add lots of boosters that give your skin what it needs and more.

Sharon L.

I love ERA clinic. I have had a few treatments here and all the staff are amazing. My favourite is the hydrafacial. My skin has never looked so good. I regularly get told that I am glowing. Not bad for my late 40s

Katie L.

I have had many wonderful facials with Era over the last couple of years. I have always found them extremely friendly, professional and trustworthy, I’d definitely recommend Era Skin and Laser Clinic.

CM P.

I love Era it’s a great clinic, very professional and friendly staff. People you can trust, I’ve had a few treatments there and always been happy with it.

Sally W.

I went to Era Skin and Laser Clinic in Thame for help with my rosacea. After what seemed like a thorough consultation, I was advised to buy ZO Skin Health's Hydrating Crème, which I was assured was safe for sensitive skin—mild enough for babies and even endorsed by the Eczema Society. Relying on their expertise, I purchased the product, expecting it to soothe my skin.

Unfortunately, it did the opposite. After using the Hydrating Crème, my rosacea flared up badly. When I contacted the clinic, they advised me to stop using the product for a bit and try again once my skin had calmed down. I followed this advice, but the moment I used the crème again, my skin reacted just as strongly. Frustrated, I researched the ingredients myself and found several known to irritate sensitive skin, including Cyclopentasiloxane, Cetyl Alcohol, Retinyl Palmitate, and Benzyl Alcohol.

When I reported this to the clinic and requested a refund, they initially said they needed to consult with ZO Skin Health. The final response from Era Skin and Laser Clinic was disheartening—they offered a refund for a toner I’d barely used but refused to refund the Hydrating Crème, insisting it was still “mild” and suitable for sensitive skin. they offered to return the crème to me, despite my clear reaction to it.

For a clinic specializing in skincare, this response shows a concerning lack of accountability and understanding of sensitive skin needs. I now have an expensive product I can’t use and feel misled by their initial assurances. Dealing with sensitive skin issues like rosacea is challenging enough without having to question a clinic’s recommendations, and I expected more consideration and support from professionals.

If you have sensitive skin or rosacea, I urge caution with this clinic's recommendations. My experience with both Era Skin and Laser Clinic and ZO Skin Health has been frustrating and disappointing. I would not recommend them for anyone seeking trustworthy support for sensitive skin conditions or expecting adequate customer aftercare for products that cause reactions.

Anna F.

I always enjoy the treatments I have at Era (and there have been many!) I will be returning very soon

Vicky L.

I enjoyed the invisapeel facial for my birthday treat and can honestly say it was the best facial I’ve had! My skin was luminous afterwards!

Natalie H.

I love coming to Era clinic for my monthly hydra facial with Paige. I find the treatment relaxing and have seen a massive improvement with my skin and no longer struggle with the severe dryness. Paige has advised me on the correct skincare I should be using, which with her knowledge has really helped change my skin. Everyone at Era clinic are very welcoming and make you feel comfortable.