Energie Fitness Borough - London

Marcio N. B.

guys please keep an eye on the cleaners the sauna is very smelly and filthy sweat stains tissues bottles etc all over the place specially under the bench the sauna definitely need a deep cleaning which has not been done for years i believe the shower rooms are filthy and the walls are also full of stains a good hygiene standard is very important thank you.

Maya A.

SCAM. I’ve been trying to cancel my membership for three months. Every time I call it’s nearly impossible to get through to someone. I have been in contact over five times and been told that my membership has been cancelled and I’m still being charged.

M.I.K

Maya was excellent at explaining all the information about the gym. She was very helpful. Five star customer service.

Fatuma H.

First time here the other day. Walked in and was yelled at by a rude man to just “hurry up and get in I’m trying to do my damn job and you’re just standing there”. I wanted to ask where I put in my PIN and how to get a fob but didn’t even bother. Instructor was late for a class. Definitely do not recommend. My group of friends were going to attend but I’ve told them to go elsewhere.

EDIT: they have also tried to take payment twice in a month for membership, one every 10 days. I’ve seen other reviews below also stating this! Honestly not one single good thing I can say about this place.

Fifi J.

The equipment and facilities here are good. Everything is always clean and the staff are friendly. Lockers are free to use which I really appreciate and they have hair dryer. The music is too loud and terrible choices especially early in the morning. The classes are hit and miss. Some are great with enthusiastic and encouraging instructors while others are boring or weird.

Gerffeson Q.

Great gym happy staff good attitude and atmosphere. Really liked it.

Axel J.

Staff are very groupy and only chat with and say hello to people they know! Terrible! I have been managing gyms as my own career for several years, and it is known within management that the biggest reason for people leaving gyms are due to social reasons!

People want to be spoken to and to be made to feel welcomed!
I addressed this with the manager and he literally said to me "they don't have to say hello."
Wow! What a joke!

I have been coming to this gym for 3 years! And they've just lost a long time member. The staff from before were much better. Shout out to Ford - he's one of the PT's still there from the old team and is literally the only staff remaining who is friendly and says hello. The others know nothing about member retention or customer service, they are just there to pass time.

Terrible customer service. Cancelled membership and won't ever return.

Holly C.

I like the facilities and the PTs seem knowledgable. It’s rarely super busy so I can usually get the equipment I need without wait. Weights go back in the right place and generally there aren’t too many hoarders. However of the 20 or so times I have tried to go at 6am in the last year it has been shut 5 of those times - they are not good odds. I have only ever had dismissive responses when I have complained, if I get any response at all. The lack of reliability is probably going to push me to join another local gym instead, which is a real shame.