Eden Surgeries Hatfield Heath - Bishop's Stortford

Eden Surgeries Hatfield Heath Overview

Eden Surgeries Hatfield Heath is a medical facility located at Broomfields, Hatfield Heath, Bishop's Stortford CM22 7EH, United Kingdom. The clinic specializes in providing doctor services to patients in need. Accessibility is a priority, with wheelchair accessible entrance, parking lot, and restroom facilities available for patients.

The clinic's phone number is 1279730616 and their website can be found at hatfieldheathsurgery.co.uk. As of now, the clinic has received 18 reviews on Google My Business with an average rating of 2.7/5.

Key Features:

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• Restroom

Feedback from patients reveals that the receptionists are often helpful and pleasant. However, some have reported negative experiences with certain doctors, feeling unheard and left with a sense of dissatisfaction. These mixed reviews highlight the clinic's need for improvement in certain areas, particularly regarding patient-doctor interactions.

Overall, while the clinic offers essential services and prioritizes accessibility, there is room for enhancement in the quality of care provided to patients.

👍 Reviews of Eden Surgeries Hatfield Heath

Clare H.

3/5

Receptionists are very helpful and pleasant. I have never had any problems accessing services.
However, I had a very negative appointment with a senior GP. Not hearing me at all. I came away feeling very let down and had to see another GP a few days later.

Angelina P.

1/5

Luckily I very rarely have to go to the Surgery. Calling by telephone you are mainly told why you should not attend. When collecting an annual prescription I queued in the freezing cold in March 22 on the day we had snow. Not a problem for me really but for other elderly patients with walking sticks I am guessing that it was. How can you ask your elderly patients to wait outside for 25 minutes in such conditions while stating on your website that you are there to take care of them! Strongly suggest a rethink of your policies.

Olivia S.

2/5

The doctors themselves are lovely and helpful. The staff (and what seemed to be a manager?) and whoever answers the phone, are very rude and I think they have somehow forgotten they are talking to VULNERABLE members of the public. They are rude, bossy and make me feel incredibly uncomfortable when I have to go (or call) quiet often to get my medication , for mental illness but that doesn't seem to matter to them. Don't recommend

Anna S.

1/5

Yet again this surgery are failing to provide any kind of service. They repeatedly patronise you at reception, when after waiting in the telephone queue for 17 other patients, probably all fed up with being dismissed at the building door and sent home to call in.
Since it's not possible to get a satisfactory resolution with the receptionist, nor speak to a anyone face to face, what are patients supposed to do? Isn't it about time the drs reopens properly, like everything else?

Hayley M.

1/5

Absolutely disgusted by the actions of the reception staff! After three weeks of constant attempts to get an appointment and calling yet again today, on hold for over an hour, cut off then placed In a queue yet again, my mother suffering severe breathing difficulties (chronic asthma) attempted to obtain an emergency appointment by leaving work early and going to the doctors surgery. Cleary struggling to breath she was advised by the receptionist that they had no appointments and no one would see her! My mother said she would wait to see a doctor and had been trying for weeks to get an appointment and needed to see a doctor as a matter of urgency. The receptionist rather abruptly told my mother to drive to Hatfield Broadoak surgery a further 15 minutes away and wait for an hour there !Once arriving at Broadoak the great reception staff could clearly see how unwell my mother was and an appointment with a doctor was arranged there and then!

fluffekins

1/5

Doctors are great if you can actually get to see one. Getting an appointment is nigh on impossible, especially when the phones are continually engaged. Getting prescriptions is made difficult as they only take calls for 2 hours a day.

aline T.

5/5

i have been with this surgery for 30 years and have found them to be without exception caring and efficient. The reception staff are friendly, polite and very helpful, they remember me when i go in and make me feel welcome. The medical staff - nurses and doctors - are wonderful.

Millie M.

1/5

A complete joke of a surgery! The website says " we are here for you when you need us" really My mum has been on hold for over 2.5 hours then gets to be "caller number one" and waits for a further 45 mins, while still holding she rings from another phone to hear the message "the surgery is now closed"