Dr W Chan - Dr Shimmins C J & Partners - Dartford

Kuldip K. S.

The level of care and professionalism from the entire team was outstanding. I want to especially highlight Nurse Solange and receptionist Sarah, who went above and beyond to accommodate me and ensure everything I required was completed smoothly.
Solange was incredibly kind, attentive, and thorough, making me feel at ease throughout my visit. Sarah was equally fantastic-friendly, efficient, and welcoming, making the entire process seamless from start to finish. Their dedication to patient care truly stands out, and I am very grateful for their support.
I highly recommend this surgery to anyone looking for exceptional medical care. Thank you again for the outstanding service!

Kazi A. I.

This is the worst healthcare provider I have ever encountered. I have received medical services in third-world countries, but none as poor as this.

We have been in contact with them regarding my wife’s high blood pressure. We submitted her readings through their system, and they assured us that a doctor would review them and get back to us. However, after a week of silence, we called them, only to be told that they had no record of the readings.She told that having numbness in hand when she sleeps also

My wife then personally requested a response from the doctor, and once again, they assured us they would follow up. They asked us to resubmit the blood pressure readings, which we did. Yet, two months have passed, and we have still not received any response from the doctor.

If this is the standard of healthcare service in the UK, I am genuinely shocked.

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chelskipeter

Just impossible to get in touch with!! There answer machine rejects calls!! If you’re lucky enough to get in the phone queue! I’ve waited 35 minutes before now. They recently issued a wrong prescription! Which now means my essential medication is low!! Can I get in touch with them NO!!! Where told not to come to surgery and we cannot take your calls!! Try it..,. My friends laugh and think I’m joking! They have no such issues! I appreciate time’s are difficult! But! Not even to pickup the phone! Just not good enough! I would leave zero stars if I could! For health and safety reasons. Rant over

James W.

Trying to get through for an hour, 21 attempts, finally get into the queue. Wait for 20/30 mins, only to get to the end and get cut off from the receptionist! I wish I hadn't left my previous surgery, would have happily made the 40min drive rather than switched. I guess it's not their fault, maybe there aren't enough surgeries nearby and they've just got too many people under their care..
UPDATE
Did the whole process again, got through, SPOKE to someone, they were arranging with me a phone appointment for later in the week and she cut me off again! How can you be so incompetent?

Nick F.

Awful service! Was told I would get a call from the Dr in the morning. Waited until 12 and got nothing. I then called them, only to be told that they had called me texted me. After explaining that I had not received any call or text, I was told all the appoints had gone and there was nothing they could. After expressing my frustration, I was told to be rude a call had been made. There was attempt to help resolve the situation even though I stressed the urgency of talking to a Dr. I will now have to go to A&E to see if I can get this dealt with. The seems to be a trend with this place. They constantly get appointments wrong, bt now they have taken it to a new level, lying about making calls and sending texts messages

Joshua B.

I get why people complain and I understand the frustration of waiting 30+ minutes to have a 1 minute discussion with the receptionist. But overall I've never once had an issue. Yeah fine the waiting is annoying but complaining won't hurry it up. Just takes time and patience and you'll get the appointment you need. Been registered here over 18 years and never had trouble.

Liv M.

Did think they was ok at first despite the reviews... but then they sent a cancellation text for an appointment on the day for my 3month old baby... due to unforeseen circumstances? And asked for me to ring the surgery, try to ring the surgery and the answer machine says we are unable to take your call at this time please call back later.
Not really helpful, if you’re going to cancel someone’s appointment at least have the decency to call them to reschedule especially being an unwell baby that had been in the special care baby unit and is still under hospital care.

Leanne D.

Absolutely useless, ring bang on 8am cant get through 8:30 appointments all gone. Call up and ask if I can book an appointment for tomorrow as my son (6) has a chest infection they won't do it said to keep trying each morning. I been trying since last Tuesday!!!! He's had it for a week now and they still ain't interested. Said to go to a+e hospital.....what a waste of hospital time surely the receptionists should not even be advising everyone to go a+e..... a+e is accident and emergency which this isn't !!!!!!!😡