Dorchester Community Mental Health Team - Dorchester

Ali Kose

Wow. My GP informed me id be receiving a call from the team some point in the week due to being in a very very low place. Due to being in the shower I missed it, however I called back within 15 minutes and apologised, informing them I'd missed a call. From the get go it sounded like the operator/receptionist hated her job, and me also due to being in her morning proximity I suppose. She immediately was snapping at everything I had said, when she asked my name I initially just said my first name so that I could wait for her confirmation to say surname incase she needed to type it etc, just being respectful, and instead I was treated with an aggravated sigh and a snappy tone "ill need your surname too". I had said nothing leading up to this to warrant such a tone, I briefly apologised for missing the original call then provided each detail she had asked for in a friendly and upbeat tone.

To my relief when I was put through to a very kind and clearly more compassionate member of staff, I was then treated with respect and with a professional and helpful tone and she provided all the information required.

I was referred to this team for a reason, and the way that first operator spoke to me made me shocked and disgusted that people that are at the lowest point in their lives are being spoken down to by someone clearly bitter with each phone call. If I did not have the heart that initial conversation could have deterred me from continuing further. Very disheartening and I was shocked to read reviews and find I was not the only one to have faced this attitude. How has this not been investigated? I really hope calls are recorded because there is a member of staff who clearly does not have the patience for helping the community.

Paula Vincent

Rude, definitely not caring, no compassion. Gave treatment to a family member that was not the right treatment and he ended up nearly losing his life, when i challenged the manager she put the phone down on me. Currently with another family member who is asking for help, calling numerous ambulances because these people wont step up, adult social have had enough of them too, needless to say the cqc/MP & various other contacts will be receiving detailed reports. I just hope and pray they are acted on so others don't suffer at the hands of this so called lifeline service

Bear and a Butterfly

Terrible! They are always so ready to discharge you for whatever reason, even if it’s reasons caused by your mental health that you are there for help with…… The staff are rude and judgemental and I always feel worse coming out then when I go in. Awful service! With stuck up staff. I bet you’re killing (maybe physically and definitely mentally) more people than you are saving….

Pixel

This place is really helpful the team are polite and very quick to respond.
I have recommended this place to a few people now and you can get a referral from a Dr.

Andy Garton

Let down a certain patient until his death then tried to blame everyone else for their incompetence

Luke C

Disgraceful care of people in need

Kathleen Lovatt

You have let my son down

Nadine Howat