Deddington Health Centre - Banbury

Heather Griffiths

Always a good experience, everyone I've seen at Deddington for various issues over the last 10 years have been professional and helpful. The triage system always works well for me with a fast response and is a decent solution in a system where demand is far outstripping demand and resources.

Madeline Taylor

I had an appointment to see Dr Chambers on 19/12/24. I was seen on time, the doctor carried out a very thorough examination and put my mind at rest. Would recommend this doctor and surgery to anyone.

Catherine Sulley

Triage system is a nightmare as although online it’s only accessible during work hours and often they reach full capacity by 3pm and then you can’t make appointment. Impossible to get through on phone you will be on hold for ages. If you do manage to navigate the online triage you don’t actually see a doctor it’s all over phone or text messsges. For example I had a problem swallowing and via text messsge was sent a YouTube link explaining how to take clear pic of throat using my phone. Maybe all doctors are like this now but I would be delighted to actually speak to a real person and visit a doctor in person again. I’m now trying to navigate a repeat prescription which keeps saying contact the surgery - I wish!!

Hillary Howard

I have been with this surgery for 14+ years and have always rated it at 5* . The last 9 months has seen a slip and it is near impossible to see or speak to a GP . The final crunch for me was when I contacted them regarding severe back pain ( on going issues) I was off work due to the pain, first available phone call with a GP was mid July, I then contacted the surgery via phone call explaining how urgent the request was, 5 days later received another text message with a tlf consultation on the 11th July. I have now put in a request to change surgeries . Dr Ruddock and her initial team have been excellent over the years both for me and my mother but the lack of care thar is now present os shocking. Such a shame.

Bruce Henderson

For repeat prescriptions and general health tests the practice is very good, however, trying to get an appointment is very difficult indeed. The 'triage' service they want us to use can only be accessed at certain times and if no appointments are available you cannot submit the form until the following day.
They say you can phone them at 8am and they will complete the form for you, however the waits are regularly over 30 minutes and its still unlikely to get you a prompt appointment.
My experience suggests they would prefer you burdened other areas of the NHS so they can protect their statistics rather than see their patients and deal with any illness.
Not impressed considering Deddington Health Centre was once an excellent practice.

Aveek Dasgupta

Very difficult to get doctor appointments face to face. Worthless triage system means that you sit with pain for 3 working days while THEY figure out how bad it’s for you.

Morning calls at 8pm are normal 37 minutes wait time, you don’t get an appointment straight away, you are asked to fill an online form, when asked why did it take so long - they say we are short staffed.

No wonder the surgery rating has dropped and should this continue it will undoubtedly drop more.

Gaye Proffitt

I went online at 8.00 this morning to request an appointment and by 8.45 I'd had a phone call asking if I could be at the surgery by 9.30 today.
I was called into Mark's consultation room at exactly 9.30. I was in there for a good 10 minutes. I had lots of checks done by a very friendly and efficient young man. And left feeling very reassured about my situation.
Fabulous service, well done Deddington health centre

Jo Laing

I can’t rate this health centre more highly. I would give it a million stars. Every single team member is so caring and helpful. They always make time when services are undoubtedly stretched and offer compassionate care and advice. Many thanks to you all!