Cricklade House Hotel - Swindon

John Griffiths

Fabulous weekend spent at the hotel and spa with friends (4 couples getting together).
The rooms in the courtyard area are HUGE a d everything you could wish for is included, even complimentary access to the hotel's spa.
The food was superb (generous portions also), however what really made the weekend special for us was the service received from the staff. They were outstanding, friendly and nothing was too much trouble. Special mention must go to Lewis and Hana - both are a real credit to the hotel. Thank you guys!

A K

Best Best Western. beautiful. Scenery wonderful.|staff lovely,food great. Very festive for Christmas stunningly decorated throughout hotel.|Excellent room. Very prettily decorated.| Spa staff very professional. Treatment was top notch.|Return visit a must only had 1 day; wish we had more time to have stayed longer.|Great value. Would recommend to anyone.

Yassir M

Stayed here for two days and really loved the experience- got one of the rooms in the courtyard so can park my car outside the room. |Very relaxed and peaceful environment. |Loved the spa facilities and breakfast options. |Staff were very friendly- |Felt odd as I felt a bit sad when departing- this was unusual as I go away quite frequently to different short stay hotels. |Would defo choose this place when next in Wiltshire |Yassir Mohammed

Tipswith P

Incompetent, badly trained staff, scruffy stained decor, surprisingly tasty food!|The front of house staff didn't really have a clue. I had to show a member of the bar staff how to use a corkscrew! One had never heard of a casserole! One couldn't serve a bloody Mary because he didnt know how to ring it up in the till!|Whist we were there Storm Bert was raging and the fire alarm went off. None of the staff knew whet to do and just stood looking at each other. Eventually one sheepishly asked guests if they would mind waiting in the carpark for a bit. Outside there was chaos, no sign of any fire marshalls or any attempt at a head count. My wife was swimming at the time and was last to leave the pool. A member of staff asked if there was anyone else left in the pool area. She took my wife's word that there wasn't, but didn't check.|Luckily the fire alarm went off in error, as lives would have been at risk in a real fire.|The seats and carpets in communal areas are all heavily stained, the walls were chipped and dirty. My friends room was damp and had a mouldy smell ( 50% reduction in room rental given by way of compensation). |The food however was surprisingly good,even though the menu was very limited.

Tipswith Phil

Could be nice - isn't. The staff haven't a clue, a barman that couldn't use a corkscrew or make a Bloody Mary, a waiter who had never heard of a casserole, stained carpets and chairs in the bar, cold damp bedrooms give you a favour if how poor this place is.
There was a fire alarm, staff had no idea what to do, there was no fire h
Marshall, staff didn't evacuated the hotel to the muster area, nobody checked the rooms or did a headcount, my wife was swimming at the time of the alarm and was asked by a member of staff if there was anyone left in the pool area. My wife said that she didn't think so, but the member of staff didn't check, just wandered off.
The only highlight was that the food, whilst not exciting or adventurous was tasty. The pizza and drinks were horrendously expensive . We were stunned to find that the basil we paid £2 for to be added to our pizza consisted of just 2 small leaves!

Carly G

My partner and I had a few nights away to relax. Hana at the bar made us feel so welcome, friendly and her customer service was so great. Thank you. When we arrived we were welcomed at reception. Highly recommend. Breakfast locally sourced and delicious

keith barnett

Just stayed here for a company christmas party. Had a lovely big spacious room(28) overlooking the valley and golf course. Would be beautiful in the summer.
All reception and serving staff helpful and friendly.
We had a lovely christmas meal and had a nice buffet breakfast in in the morning.
There was a spa centre but we didn't have time to use this visit.
Will certainly return sometime.

Anon Ymous

I thought this place was great and exactly what I was after. A relaxing no frills peaceful getaway in the Cotswolds. I think it delivers exactly on what it advertises. Spa is wonderful and had best massage of my life and I think the food was great too. Beautiful property and grounds and I think they delivery a good level of quality while remaining unpretentious. Rooms are superb, and there is even a friendly old cat called Doris.

Only gripe is the ‘optional’ service charge to bills, it’s an americanism and I just think you’re better than that.