County Surgery - Northampton

Jessica C.

I really appreciate my GP and all the reception staff. They're always really helpful and get my queries resolved with patience and care. It's a shame to see so many negative comments as I always feel the staff at County are doing their best to service all the people in the area! I would recommend this practice. Given the pressure the NHS is under with a Tory Government, they're doing the best they can and I am thankful for it.

Millie W.

Doctors are helpful and make sure they are thorough. They ensure needs are met and I personally have found the reception staff to be pleasant and all staff deserving of respect.Also thankful for the encouragement of sanitising hands, this should be done covid or not. A lot of vulnerable people frequent surgeries whereby even a cold can have severe consequences for them. Sometimes this means outweighing some needs at times for those most vulnerable.

Karen

This was my local gp service for over 10 years -they have looked after me and my children. When i moved out of the catchment area I was able to stay on their books. I have been happy with service received and have recommended them to colleagues who seem to have issues getting appointments with their own gps. Am glad the surgery still provide same day appointments especially if you call them from 8am . I shall miss Dr Dargallo Nieto -thankyou for looking after us- hope you have fab retirement.

AL B.

Sadly, I have to edit my review due to my wife's experience today.

This is no reflection on the doctors and nurses. I still find I am happy with how they conduct themselves, and always have positive experiences whenever I need to be seen.

This response is due to the behaviour of the reception staff!

Judging by previous reviews it seems that whoever it is still works there and still has a bit of an attitude problem!

Perhaps the staff member in question is having a bad day, or maybe the surgery lost a bet and has to employ this person as punishment! Either way, as the front-facing team it's usually a good idea to be courteous to the general public when they ask you questions about appointments! Instead, my partner was met with sarcasm!

I'm sure nothing will come of this but as this seems to be happening quite regularly to patients, I feel adding another voice to the growing list of complainants is reasonable.

Once again, no issue with doctors or nurses, but you really do need to address your reception staff and explain to them that this behaviour is not only unacceptable but is detrimental to the surgery's reputation!

Christian M.

My daughter called into the County Surgery this morning and was treated with little or no empathy by the reception staff. You really didn't need to be medically qualified to notice that her swollen face and tears were indicative of someone being in genuine distress. My daughter is a proper trouper with a work ethic that shames most of us and certainly this standard of employee. All she wanted to do - was to get seen, sorted and back to the SEN school where she works looking after young kids less fortunate than she is. I appreciate that surgery staff day-to-day are inundated with the sick and the needy - and it would get on my nerves too - but guess what - that's the job. If dealing with people kindly and considerately - day in - day out, is too much for you - go get a job staring at a VDU or a shelf or the dashboard of a van. Not one that requires this skill. And before you go thinking this review is left by some sort of keyboard wielding moaner who is in a minority in his opinion. It ain't. I hardly use the surgery - maybe once every couple of years - but if you listen to people who are regular users - they generally have a tale or two to tell about the miserable and derogatory staff, who either deliberately, or with little insight into the consequences of their own behaviour, create an unwelcoming barrier to care. Well - here's another one.

Satzcha S.

Was allowed to wait as my friend saw nurse, and its so cold outside. Books for sale in waiting room, which is brilliant. 50p each is recommended price for each book. A lovely surgery in my opinion.

Gemma B.

The Doctors have absolutely no bedside manner with patients. They are often curt and rude. In particular Dr Kotecha does not listen to her patients. She is only interested in talking at you and getting you out of the door as quickly as possible. I have often felt like a number and not human being when I have been to this practice. The admin staff are changeable. Sometimes helpful and sometimes as rude as the GPs. I have been with this Surgery for 5 years and can count on one hand the amount of positive interactions I have had with them. As such this is why I will no longer be a patient there.

Oana M.

Horrible experience every time I have a problem. Last month I got taken by the ambulance to A&E. They advised it might be kidney stones. They referred me to specialist, however 6 weeks later no letter came through and they advised that I should contact my GP to accelerate the process. My GP got back to me that it is not that urgent and they won’t refer me even tho I am not able to have any water or food without throwing up.
They finally decided to see me today. Knocked the door, the receptionist already started to roll her eyes as she had to open the door for every patient (anyone reminded her that this is her job?), she asked me sanitise my hands so I did and sat down. The doctor came to pick me up and asked me in a rude way to sanitise my hands again as I touched my phone. I did even tho the way he asked wasn’t polite. When I got in the room he didn’t even sanitised anything in between patients. The couch roll you could see that someone else sat on it and the couch and it wasn’t even wiped. From the moment he picked me up from the waiting area until he dropped me off he wore the same gloves and examined me with the same gloves he probably used on a different patient (rolling his eyes and telling me not to touch anything around).
After today’s check up they realised that actually I need to be seen urgent by a specialist (6weeks).
I told the doctor that I am really dehydrated and always in pain and he said it’s nothing they can do, even tho they rejected my request two weeks ago without even being seen.

Can anyone explain to me how we save the NHS by staying at home if they don’t even look at you when you desperately need them?