Church Street Surgery (New River Health) - Ware

Introduction to Church Street Surgery (New River Health)

Nestled in the heart of Ware, a charming town in Hertfordshire, United Kingdom, lies Church Street Surgery, a prominent healthcare facility operated under the New River Health banner. This medical center is not just a healthcare provider; it's a symbol of trust and reassurance for the local community.

Main Services

• General Practice: The core of Church Street Surgery's services revolves around general practice. Their team of experienced healthcare professionals provides comprehensive medical care to patients of all ages, from newborns to seniors.
• Chronic Disease Management: The surgery offers dedicated support for patients living with chronic conditions such as diabetes, heart disease, and respiratory conditions. Regular check-ups, tailored care plans, and education on self-management are provided to help patients lead healthier lives.
• Mental Health Services: Recognizing the importance of mental health, the surgery provides support for a range of mental health issues, including depression, anxiety, and stress. They work closely with local mental health services to ensure patients receive the best possible care.
• Well-Woman Services: The surgery offers a range of services tailored to women's health, including contraception, sexual health, and menopause management. They also provide regular health checks and screenings, such as cervical smears and breast examinations.
• Child Health Services: Church Street Surgery provides a range of services for children, including baby check-ups, immunizations, and advice on child health and development. They also offer support for children with additional needs.

Location and Access

Church Street Surgery is situated in the historic St. Mary's Courtyard, at the intersection of Church Street and the High Street in Ware. This central location makes it easily accessible for residents of Ware and the surrounding areas.

• By Car: The surgery is just a short drive from the A10, with plenty of parking available in the nearby public car parks, including a wheelchair-accessible car park directly opposite the surgery.
• By Public Transportation: Ware has excellent public transport links. The surgery is a short walk from Ware's train station, which is served by regular trains from London and other nearby towns. Several bus routes also serve the town, with stops close to the surgery.

Featured Characteristics

Church Street Surgery is more than just a medical center; it's a community hub that offers several unique features to enhance patient care and experience.

• Wheelchair Accessibility: The surgery is fully wheelchair accessible, with a ramp at the entrance, a wheelchair-accessible toilet, and a waiting area with enough space for wheelchairs.
• Toilet Facilities: The surgery has clean, well-maintained toilet facilities for the use of patients and visitors.
• Appointment System: The surgery operates an appointment system to ensure patients are seen promptly. They also offer a limited number of on-the-day appointments for urgent medical needs.
• Online Services: Patients can access a range of online services, including booking appointments, ordering prescriptions, and viewing their medical records, through the surgery's website or the NHS App.

Practical Information

Here are some practical details to help you make the most of your visit to Church Street Surgery:

• Address: St. Mary's Courtyard, Church St, Ware SG12 9EF, United Kingdom
• Phone: 1920468941
• Website: churchstware.org
• Opening Hours: The surgery is open Monday to Friday from 8:00 AM to 6:30 PM. They are closed on weekends and bank holidays.

Positive Aspects from Reviews

With an average opinion of 3/5 from 59 reviews on Google My Business, Church Street Surgery receives praise for several aspects of its service:

• Staff Friendliness: Many reviewers commend the surgery's staff for their kindness, professionalism, and willingness to help.
• Appointment Flexibility: Some patients appreciate the surgery's efforts to accommodate their schedules, offering evening and weekend appointments.
• Cleanliness: Several reviewers compliment the surgery's clean and well-maintained facilities.

While there are areas for improvement, as indicated by some lower-rated reviews, Church Street Surgery's positive aspects highlight its commitment to providing patient-centered care in a comfortable and welcoming environment.

👍 Reviews of Church Street Surgery (New River Health)

Katie F.

1/5

Am I currently with the doctors, I have struggled to obtain an appointment I had to wait over a week for a phone call, I then called the next day to be told there is a problem with there line and they have tried to call but their calls ain’t going forward… nothing was suggested to try and correct or help with this problem and to try and call my midwife as I am 22 weeks pregnancy. Can’t get an appointment on the day they are always gone or have to go to Hertford and I can’t commute there.

John H.

5/5

Excellent treatment. If you need to be seen, telephone the surgery at 8am. You might have to wait though, so select call- back

Simon E.

5/5

I support the care of a patient Duncan Luff and want to thank you for your speed, empathy, care and efficiency in your handling of him as a patient. You do what you say you will and I really appreciate this. Simon

GARY W.

3/5

This used to be an excellent practice, sadly not now. Instead of seeing doctors you see paramedics, or health care assistants. I was misdiagnosed by a paramedic at the surgery which resulted in me being on totally inappropriate medication for over a year. I have since been diagnosed correctly with Chronic Cluster Headaches, or as they are known in the medical world, Suicide Headaches. The surgery has now refused to prescribe the only medication that gives me any relief from this horrendous condition. I have asked them to follow the NICE guidelines, but they refuse. After finishing writing this review I will be contacting NHS England.
Edit to say; Since I have posted this the surgery has now received the correct treatment plan from a neurologist. The same treatment plan I had been pushing for myself. Thankfully they have now done a complete about turn and prescribed the correct medication in the appropriate dosage. It's a shame it required so much hassle to get to this point.

Nick S.

5/5

Only reviewing the dial up service for same day appointments and not the overall experience. Feared the worst given other reviews but have no complaints today. Rang at 08:03, got through on the 4th ring. Asked for a same-day appointment, and was asked to explain why - so briefly described my deteriorating condition and was offered a noon appointment in Ware. Will add and edit once I've been seen.

Rebecca H.

1/5

Really poor practice. My elderly mother is a patient here and her needs are failing to be met on a basic level.

Karen K.

1/5

Since Church Street Surgery became New River Health the ability to get through on the phone has declined dramatically. When your turn comes then your call is ended and you have to start again. The doctors are great but something has gone wrong with the reception. I constantly have to go in to make appointments, I have been on hold for an hour this afternoon, call back at my GP’s request, and I’ve been hung up on when my turn twice. Awful customer service.

Paul H.

1/5

One of the receptionists on the phone is abrupt and rude, the moment she answers the phone. She told me "its easy to get repeat prescriptions online" (which is isnt). Then talked over me constantly when i tried to explain . If she doesnt like her job maybe some one who wants/needs a job should do it! The Doctors are nice enough but clearly do not have enough time.