Church Lane Medical Centre - Scunthorpe

Ali M.

I have had a wonderful experience at this GP practice. My health concerns are always taken seriously, and I feel genuinely heard during my appointments.

Dr. James and Dr. Hussain stand out as exceptional physicians; they are incredibly caring, thorough in their examinations, and insightful in their approach to diagnosis and treatment. Their attention to detail and willingness to address all my questions gives me great confidence in my care.

However, there is one aspect that could use improvement: occasionally, the reception staff can come across as unfriendly, which can be off-putting. Overall, it's a great practice, but a little more warmth from the front desk would enhance the experience even further.

Skye D.

I have recently moved from the Isle so had to change doctors, this was the first one that came up so I registered. After only talking to them twice I am no longer using this doctors, the receptionists are rude and cut you off whilst your talking and don't seem to give a s*** about what you're saying. Everytime I've rang I'm somewhere between 20-30 in the queue so I clicked 1 for them to call me back only for them to tell me no more appointments are available. When I finally got an appointment it was a phone call which I found unhelpful. You just can't ever get booked here, from 8:30 their appointments for the day are gone and they don't give appointments for further days. Definitely miss South axholme practice for that reason!

Dave P.

Last time I saw a doctor she told me .Next time your back goes into spasm come and see me straight away ...the spasm lasts 6/8 days .this explained to receptionist I got offered an appointment 5 weeks away .
If you call on the day all of the appointments have gone in the first 10 minutes..there are only two ladies on the phones which equates to 8 appointments available per day .......?

Rena M.

I am amazed at the comments concerning the reception staff. My husband and I have been with the practice several years and have never had anything but praise for the staff. Keep up the good work ladies and gentlemen

Jhelum B.

you didn't deserve one star DR Sadia Javaid you need to treat the people same or leave your place somebody else do your job service 👎

Rojina S.

I have been there so many time and i loved the services provided by them but i dont like the way receptionist treat people, they are so rude even when we called to request them for prescription and try to book an appointment they didn't listen properly and hurry to hang out phone. Reason for 4 starts and i believe Need to improvise on receptionist behaviour.

Sophie K.

First time visiting the practice today - Booking the appointment I had was easy. Receptionist greeted me with a smile and was very friendly, the nurse I have seen is the kindest lady who was also so friendly and reassuring. Lovely team x

Connar C.

I have been with another medical centre for most of my life and changed to Church Lane when I moved somewhere nearby.
I’ve honestly had fantastic experiences there myself! Having been around 4 times recently for various reasons I have been dealt with kindly and efficiently.
I will name Molly and Lily as brilliant members of staff whom have made me feel welcome and have attended to my needs swiftly and confidently, I used to have a worry for calling the doctors as you half expect to be treat as though you’re an issue (old medical centre mainly, of course) but the two ladies have made me feel very comfortable and have provided a pleasant experience on all occasions, when either answer the phone I know I’ll be taken care of to the best of their abilities and although you’d never be particular overjoyed about going to a medical centre I rest easier when I know I’ll be contacting them as they have been respectful, and having said so to them they’re surprised, which shows humility, a great quality for those who work with ‘customers’ I suppose you might say. Commendable service every time!