Church Elm Lane Health Centre - Dagenham

Rafal M.

Today my 11 y/o son had a second visit with Dr Jervis, I can’t express enough how professional, thorough, emphatic and reassuring Dr Jarvis is. This is so rare to have such a professional in the surgery, we should do everything to keep him in Church Elm Lane Health Centre.

Amira S.

Islamaphobic and racist behaviour from Dr goyal herself.

I attended to discuss my deteriorating mental health issue. I observe niqab for religious reasons. Soon as she saw me she exerted a cold and intolerable demeanour, coudlnt even respond to my hello. but was a lot nicer to the people seen straight after me.

She tried to insist on me uncovering myself for her, even though my appointment was regarding my MENTAL health not my PHYSICAL. What happened to freedom of dressing as we please in this country, or sensitivity towards peoples protected characteristics? Or inclusivity? She broke the law. I politely declined her trying to shove her insistence on observing my face and she became rude and abrupt. She dismissed me with just some generic information sent via text. I could have got this in a simple Google search. She insisted she wanted to see my face to assess my mental state Funny how when everyone wore covid masks and they forced us to do this - there was no need to see our faces. Nor was the need there for the numerous telephone appointments I had prior to this. I’ve even been diagnosed for my mental health all whilst wearing a covid mask. She didn’t care about seeing my face hence the lack of eye contact given the whole time I was there. She was just rude and arrogant and intolerable to people of different race and religion. I have filed a complaint and will potentially file a complaint in court for discrimination under the equality act2010. Staff at the front desk were nice though.

Salina J.

Worst service ever! I've only just registered with them, BIG MISTAKE! Absolute rubbish! They cancelled 4 of my appointments, one after the other. I was lied to by one of the ladies at the reception saying that she sent me a message minutes before my appointment to cancel. It's been almost a week and still haven't received the message. She booked me in for this week when she knew the nurse wouldn't be there on that particular day! Very unprofessional! I had to take time off work twice for these appointments and got nothing in return!
She was even rude to someone who called while I was there and hang up on them!
Don't waste your time registering here, it's not worth it!

Alina B.

This is a revised review from the previous very low one left. The practice has come a long way especially since about a year ago, or so. There are book on days available, reception staff seem to be more engaged, patient, knowledgeable and polite, hopefully this is because they receive support with their daily duties. Doctors are very friendly and professional and helpful. Since having a baby I've had to visit them quite a few times but experience was by far better than my previous experiences. Well done to the whole team for the work they've done to improve services.

Pramila Y.

Worst of the worst GP I’ve ever seen. Doctors are not doctors they don’t know anything at all. They don’t have any knowledge on anything. I wish I could give 0 star. Better to close this GP.

Asma I.

One of the worst GP services. I had never get an appointment since i registered here. If you call in the morning, receptionist will either say they could not hear you properly after a long waiting time or if you call in the morning they will say please call in the afternoon, and if you call in the afternoon, the reply will be to call next morning. I wish i could give them negative stars. I need an appointment for my child and i am worried where to contact now? If you go there, the staff would rudely say you to go back and make a call for an appointment.
Worst worst worst

Shirley P.

Worst worst worst service ever - if you call even call this a service.. My elderly mother has only seen the doctor once in a whole year. She has been in severe pain all that time and has not had a face to face meeting with a medical practitioner. Why have doctors if you cannot see them? Why have reception staff if they are lazy and rude? Calls are put on hold for over 40minutes each time. When someone finally picks up, they ask to call back at 2pm (knowing that NO ONE will pick up). Citizens have no choice in health providers and the people supposed to serve them have forgotten priorities. To Church Elm Lane Health Centre: Shame on you all!
Would have given zero stars if that was possible.

Del H.

I would like to say

"Well done to everybody at Church Elm Lane Health Centre"...

I recently had to deal with the lovely Ladies at reception, fantastic. They took care of my requirements with professionalism and empathy and sorted out my appointment as soon as they possibly could. I had to see a Nurse and again, I received the same impeccable service as I did at the reception and all this first thing on a Monday morning (nobody's fave time of the week). I couldn't be happier with the service I received face-to-face with the staff and I thanks them for the help.
Well done everybody concerned.

To those reading this review, always remember that a big smile with lots of "Please" and "Thank-you" will go a long way.