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Cheddar Medical Centre - Cheddar

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: Roynon Way, Cheddar BS27 3NZ, United Kingdom.
Phone: 1934742061.
Website: chedmed.co.uk
Specialties: Medical clinic.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible toilet, Toilet, Appointments recommended.
Opinions: This company has 33 reviews on Google My Business.
Average opinion: 2.6/5.

📌 Location of Cheddar Medical Centre

Cheddar Medical Centre Roynon Way, Cheddar BS27 3NZ, United Kingdom
☎️1934742061

⏰ Open Hours of Cheddar Medical Centre

  • Monday: 8:30 am–6 pm
  • Tuesday: 8:30 am–6 pm
  • Wednesday: 8:30 am–6 pm
  • Thursday: 8:30 am–6 pm
  • Friday: 8:30 am–6 pm
  • Saturday: Closed
  • Sunday: Closed

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Cheddar Medical Centre: A Comprehensive Overview

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For individuals seeking reliable and accessible medical services in the Cheddar area, Cheddar Medical Centre stands as a noteworthy option. Situated at Roynon Way, Cheddar BS27 3NZ, United Kingdom, this clinic offers a range of healthcare provisions, aiming to provide convenient and comprehensive care to its patients. The centre’s commitment to accessibility is evident in its various facilities, including a wheelchair-accessible car park, a wheelchair-accessible entrance, and a dedicated wheelchair-accessible toilet. These features significantly contribute to ensuring that individuals with mobility challenges can readily access the services offered.

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Contact Information and Website

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Individuals interested in learning more about Cheddar Medical Centre can easily connect through several channels. The primary telephone number is 1934742061. Furthermore, the clinic’s official website, chedmed.co.uk, provides detailed information about the services offered, clinic hours, and staff profiles. The website also frequently updates patients with important announcements and resources.

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Specialties and Services

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Cheddar Medical Centre specializes in providing a core range of medical clinic services. While the specific services may evolve based on the needs of the community, generally, the clinic focuses on delivering primary care, including consultations, diagnoses, and treatment plans. The clinic's approach prioritizes patient well-being and strives to offer personalized attention to each individual’s health requirements. They operate with a philosophy centered around preventative care and promoting healthy lifestyles. A key aspect of their operation is the emphasis on appointments recommended, encouraging patients to schedule visits in advance to ensure timely care and adequate staffing.

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Accessibility Features – A Detailed Look

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The clinic’s dedication to inclusivity is demonstrated through its robust accessibility measures. Beyond the already mentioned car park, entrance, and toilet facilities, Cheddar Medical Centre has consciously implemented several other provisions. These include:

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  • Accessible Waiting Areas: The waiting areas are designed to accommodate wheelchairs and offer ample space for maneuvering.

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  • Signage: Clear and prominent signage, including tactile and Braille options, guides patients throughout the facility.

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  • Assistive Listening Devices: Available upon request, these devices enhance communication for individuals with hearing impairments.

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  • Staff Training: Clinic staff undergo regular training on disability awareness and sensitivity, ensuring they can provide appropriate assistance to all patients.

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Patient Feedback and Reviews

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Currently, Cheddar Medical Centre has garnered 33 reviews on Google My Business. The average opinion is 2.6 out of 5 stars. While the overall average suggests areas for potential improvement, many reviews highlight positive experiences regarding the professionalism and friendliness of the staff. However, some patients have expressed concerns regarding wait times and access to specialist services. It’s recommended that prospective patients carefully consider these reviews alongside the clinic’s accessibility features and service offerings when making their decision. The clinic actively encourages feedback and utilizes patient insights to continuously enhance its operations and service quality. A detailed analysis of these reviews can provide valuable insights into the patient experience at Cheddar Medical Centre.

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Important Considerations

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When considering Cheddar Medical Centre, it's worth noting several key aspects. Firstly, proactive scheduling of appointments is strongly advised to guarantee timely access to care. Secondly, while the clinic offers a comprehensive range of services, it’s advisable to confirm the specific services available and the expertise of the medical professionals through direct contact with the clinic. The clinic’s website (chedmed.co.uk) serves as a valuable resource for this information. Finally, the accessibility features ensure that individuals with disabilities can comfortably utilize the facility’s services. The clinic is committed to providing a welcoming and inclusive environment for all patients. The combination of dedicated staff, established accessibility protocols, and a commitment to patient well-being positions Cheddar Medical Centre as a viable option for healthcare needs within the local community. Future improvements are geared towards addressing patient feedback and expanding service offerings to better meet the community’s evolving needs.

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"summary": "Cheddar Medical Centre, located in Cheddar, UK, offers comprehensive medical clinic services with a strong focus on accessibility and patient well-being, despite a currently average patient review score.",
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👍 Reviews of Cheddar Medical Centre

Cheddar Medical Centre - Cheddar
Grainne M.
5/5

I think that people are more prone to write a negative review if they have had a bad experience, so I thought I'd balance things up a bit by reporting my own findings. I have only ever had excellent experiences at this surgery; doctors and nurses all very caring and conscientious. Reception staff are polite and efficient, even this week when I arrived an hour after my appointment time, (despite the reminder text the previous day). I was utterly mortified by my error in wasting a doctor’s time, and yet the receptionist was most polite and understanding whilst making an alternative appointment. I can highly recommend Cheddar Medical Practice.

Cheddar Medical Centre - Cheddar
Gill C.
1/5

I have finally had enough and left this practice after twenty years. This is a shame because the doctor I've been seeing is good but I have had one too many bad experiences with the other staff.
The last time I went, I was told categorically by the receptionist and her colleague that the two things I was asking for, regarding prescriptions, were not possible (even though they'd been done before). When I queried why they were being so obstructive, another staff member joined in and told me that if I didn't like it, I could leave.
So I have.
I did however phone the doctor later who immediately agreed to both my 'impossible' requests.
While I was waiting, a homeless person came in to collect his meal vouchers. The receptionist's attitude to this person was one of total contempt. I was disgusted.
There's no excuse for this behaviour. I don't care how difficult your job might sometimes be, you do not issue incorrect information that you're not qualified to give. Nor do you intimidate your patients.

Cheddar Medical Centre - Cheddar
Marilyn E.
3/5

I had an appointment today to see my Dr after having major surgery, during the appointment the Dr checked my scar tissue and found I needed to see a nurse , so he wrote a note to hand to the receptionist.
I handed her the note explaining, that this was a request by the Dr , to which she raised her eyebrows, and went on to say the Nurses were very busy on the day requested, to which I replied, I appreciate that, but I’d had major surgery and I needed to get a dressing done . I remained polite, but the receptionist, obviously thought her superior position would override my Drs decision! She then went on to tell me , that she would call me to fit me in. Her attitude was abrupt, non caring and what I would consider Rude !
I then went to pick up my antibiotics, prescribed , and while there, got a call to advise me an appointment was made , so I asked myself , why couldn’t she just have checked 5 minutes before I got the phone message ? The surgery was relatively normal, with no one waiting at the desk for assistance, this is not the first time I have had difficulty with this receptionist, and I’ve heard other patients say the same thing about her too , but enough is enough.
I’m not demanding, I’m always polite and respectful to staff , but I really have had enough of her approach to patients, there is a sign saying, be polite to staff etc …. But what about being polite to patients, especially if they are not feeling genuinely unwell.
Everyone else who had been on the desk have been lovely….. but her , why has she been allowed to do this job if she can’t be pleasant?

Cheddar Medical Centre - Cheddar
Diane D.
5/5

It's been a while since I visited the doctors and also 3 weeks since I booked the appointment however it wasn't an emergency. I saw Dr Ayo and she was great. She was thorough, caring, thought of alternate possibilities, put a treatment plan in place, and was friendly and very polite. I hope she is there to stay.
The receptionist today was also very polite and friendly. I couldn't fault either.

Cheddar Medical Centre - Cheddar
N H.
1/5

The receptionists are really poor, aggressive and unhelpful. it’s very very difficult to get an appointment and actually seeing a doctor is impossible. Even the message when you phone them is difficult to hear, lengthy and very negative in tone and content. The surgery is held in such low esteem by local people yet those running it seem oblivious to their dreadful reputation for poor service. I can say that the nurses are pleasant, efficient and engaged when you actually see them. Some of the doctors are fine.

Cheddar Medical Centre - Cheddar
vanessa W.
2/5

The doctors, when you eventually get to see one, are very good. However, today I, along with other patients, witnessed the rude and arrogant receptionist sending two worried people on their way. One was grudgingly offered a call with the doctor later today after a lot of calm reasoning from the chap who would not take no for an answer. The other was sent away and having to contact the hospital who had told her to go to the GP in the first place. This was all done in full earshot of everyone waiting..including personal medical details! Shocking!

Cheddar Medical Centre - Cheddar
old T.
1/5

i went there on emergency and I was 5 minutes late due to no parking space at surgery and I told to come 20 days later.I have been there several times and clinic delayed for 1hr sometimes 45 why do they not look at the wellbeing of patients? .I had to go private yet i did not afford.I had to save my life
disappointed
Thomas Nyamunda

Cheddar Medical Centre - Cheddar
JoDi B.
1/5

I have had the misfortune of dealing with at least 3 different doctors here; each of them more indifferent and unhelpful than the last. The receptionist treats people in such a callous manner it is literally enough to make you weep. Seriously, if you can avoid this place I would strongly advise you to do so. The one star is for the nurses, who are fabulous.

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