Chapel Street Clinic - Chichester

T Rey

What a shame!

Finally received our audiologist appointment for my young son’s hearing after a 6 month wait. We were excited as he’s been struggling for some time. As the child dads I booked the day off work to attend with my partner, from the moment I walked into the appointment room I was made to feel like a second class citizen , almost as if dads shouldn’t be attending , utterly rude and dismissive 2 women staff members, she didn’t give me eye contact and directed all questions to my partner, not even allowing me to speak, then when my partner tried to answer the questions it was if she was being interviewed for a crime. I certainly won’t wait for this service next time , terrible customer service skills if any, they give off an aura of arrogance , like you’re not worth being there. Left felt let down and disappointed, strange for a place that is supposed to be an advocate for mental health .

Sophie Blackhurst

I’d give 0 stars at this point !! This isn’t the first time I’ve really needed contact urgently in regards 2 my mental health and been ignored but told I’d get a response . The most recent time my support worker called and they never put through 2 duty despite explaining matters , then the paramedic rang through on my behalf leaving an urgent msg for duty 2 respond for them 2 not bother . Disgusting !! Do better .

Barnham

My wife was referred here for podiatry consultation and treatment. We found reception staff helpful, polite and professional. As for the podiatry team, Jules, Beth and Shirley are something else. Kind, caring, professional, thorough, educational, understanding and their practical treatment skills are wonderful. They adapt instantly, nothing is a problem and they are ultra-proactive. I cannot praise them highly enough. As for the clinic itself, it was calm, organised and clean. All staff we observed or communicated with had a willing attitude and a smile for all visitors. Our impression of Chapel Street Clinic is one of a well-managed centre that retains our confidence and reassurance.

Jay

Referral got rejected 3 times before I had to show a private diagnosis and was accepted. My first assesser didn’t believe my private diagnosis and promised me a new assessment, he told to take antihistamines(!) for severe panic attacks and refused me the only medication that works. I was then time wasted for 3 appointments because my worker was on annual leave, then sick, then she ignored me messages asking for a reminder of the date. I was then told in my final appointment that they had changed their mind about giving me a diagnosis and wanted to only give me mild support. I was discharged because I missed a few appointments as I never received reminders. If you ask for text reminders they won’t send them most of the time

Moi

very poor service, disabled parking space difficult to access, staff I interacted with lacked focus then made gradious statements and promises that were not seen through. Poor record keeping led to having to repeat requests for information and assessment each visit. GPs reported problems with communication and having queries answered

Titch Hankin

Where do I begin? Initially I was pretty satisfied with the care and support I was receiving but since my health deteriorated back in October 2022 after a failed suicide attempt I can only say that I have been let down by this organisation by more than one individual on multiple occasions.
I will not name names at this point rather share my experience as a reflection of Chapel Street Clinic as one organisation.

After I was released from the Haven which in my opinion only exacerbates a individual’s struggles, anxieties and depression I was offered their Crisis team I was lead to believe it would enable me to return to my home but receive care and support to reflect my suicidal tendencies and feeling of worthlessness. What I was promised and what I received were very different in the end the staff where never the same and just asked me the same questions not one offered to make me a cuppa check I’d taken my meds or eaten. I was treated like I was a pathetic person with fake sympathy. I ended up refusing them entry after a few weeks of them making me worse and on one occasion they brought me the wrong medication it was someone else’s - thank goodness I have my wits about me even at times of great distress.
Let’s move on I’ll have to keep this brief as possible yet try included what’s so fundamentally wrong with this organisation. It’s funding and in places a lack of training. I have been treated with dignity and respect by two very decent members of staff again I won’t name names. I did get myself discharged from their services not at my request or by my wishes but I was told I’d come far and I was able to deal with my mental health inflictions. I guess there was some truth there but it felt too soon. Not long after this I went back to them to request help I explained in great detail my reasons and I should point out at this stage that I was told I would always be welcome back if I needed more support. This was not a sincere offer as I found out. It’s been months now of emailing them direct making phone calls having my GP, 111, the ambulance team all refer myself. It’s now September I’ve been begging for help since March time. They still have not corrected my incorrect medication nor called me in person to check on myself my named doctor there has ignored me and her private secretary even promised to call me back a few Fridays ago yet didn’t after a phone call where I was in tears having a full on panic attack. They have been told multiple times by many different organisations I am at high risk of self balm wanting to end my life yet they just don’t want to know. They are aware I’m constantly without my medication due to an error of theirs - they know I’m awaiting surgery and the pain I am in makes it hard for me to manage my situation and that I need additional help I’m not a well person despite being educated and a great understanding for my condition. This organisation has made me feel worthless like a number and if I’m one of the few who can speak out and asks for help what hope is there for those you sadly can’t - applaud and baffled at why they dislike someone who’s only doing as she’s been trained and who’s sent to their doors by everyone.
I’ve written a detailed document so if I do end up loosing my battle as I want to live so badly I want the world to know why I failed I was ignored and banishing by the very organisation paid to help people like myself. The UK are very far behind many other countries when it comes to mental health hence why it’s a growing pandemic here.

Alfie Patel

Been waiting for an "urgent" medicine review for 7 months. Staff are unbothered, unhelpful, and dishonest. Sickening lack of care in a place where people need it most. You should all be ashamed of yourselves for the unnecessary pain and false hope given to patients. Disgusted.

M Mesbahi

This place is a failure. And categorically not fit for purpose. The consultants are not existent, clandestine, arrogant and totally useless. Pay for private treatment, at least you'll get a good diagnosis, respect and face to face contact. Chapel Street will just, in some way, let you down when you need the help.