Cedar Cross Medical Centre - Prescot

Cedar Cross Medical Centre: A Comprehensive Guide to Healthcare in Whiston

Main Services

• General Practice: The medical centre provides comprehensive general practice services, including routine check-ups, sick visits, and health advice.
• Minor Illnesses: Cedar Cross Medical Centre offers treatment and advice for minor illnesses such as colds, flu, and minor injuries.
• Contraception and Family Planning: The practice provides a range of contraception options, including the Mini-Pill, IUDs, and condoms, as well as family planning advice and services.
• Child and Adolescent Services: The practice offers specialist services for children and adolescents, including vaccinations, growth monitoring, and mental health support.
• Long-Term Conditions: Cedar Cross Medical Centre has experienced staff to manage long-term conditions such as diabetes, asthma, and epilepsy.
• Health Screening: The practice offers various health screening services, including blood pressure checks, cholesterol checks, and BMI assessments.
• Travel Vaccinations: The practice provides travel vaccinations and advice to help protect patients from infectious diseases when travelling abroad.
• Pharmacy Services: The practice has a fully equipped dispensary where patients can collect their prescribed medication and receive advice on medication management.
• Health and Wellbeing: Cedar Cross Medical Centre offers health and wellbeing services, including smoking cessation, weight management, and mental health support.
• Community Services: The practice has links with local community services, including social care, home care, and adult social services.
• Paediatric Services: The practice offers specialist services for children, including well-child visits, vaccinations, and growth monitoring.
• Maternity Care: Cedar Cross Medical Centre provides maternity care services, including antenatal appointments, delivery, and postnatal care.
• Minor Surgical Procedures: The practice offers minor surgical procedures, including biopsies, stitches, and suturing.
• Health Education: The practice provides health education services, including workshops, lectures, and health promotion activities.
• Health Records: Cedar Cross Medical Centre maintains accurate and confidential health records, which are shared with other healthcare providers as necessary.

Location and Access

Cedar Cross Medical Centre is located at:

Address: Old Colliery Rd, Whiston, Prescot L35 3SX, United Kingdom.

The medical centre is easily accessible by car, with a wheelchair-accessible car park available on site. The entrance is also wheelchair-accessible, with a ramp providing easy access for patients with mobility impairments. The toilet facilities are wheelchair-accessible, making it an inclusive and welcoming environment for all patients.

The practice is situated in the heart of Whiston, a charming town located in the Wirral Peninsula of Merseyside. Whiston is easily accessible by car, with nearby roads connecting to major highways, including the M53 and M56. The town is also served by regular bus services, including the 508 and 513 routes.

Featured Characteristics

* Wheelchair-accessible car park and entrance
* Wheelchair-accessible toilet facilities
* Fully equipped dispensary with medication management advice
* Specialist services for children and adolescents
* Long-term condition management
* Health screening services
* Travel vaccinations and advice
* Pharmacy services
* Health and wellbeing services
* Community services
* Paediatric services
* Maternity care services
* Minor surgical procedures
* Health education services
* Accurate and confidential health records

Practical Information

* Opening Hours: Monday to Friday, 8:30 am to 6:30 pm
* Appointments: Patients can book appointments online, by phone, or in person at the practice
* Contact Us: The practice can be contacted by phone, email, or through the website
* Antibiotic Resistance: The practice follows the NHS guidelines for antibiotic prescribing and resistance
* Care Quality Commission (CQC): The practice is regulated by the CQC, which ensures high standards of care and quality
* Confidentiality Code of Practice: The practice adheres to the NHS confidentiality code of practice, ensuring patient confidentiality and data protection
* GP Earnings: The practice's GPs are paid according to the NHS salary scale
* Help and Advice: The practice provides help and advice on various health-related topics, including smoking cessation and weight management
* Named GP: Patients can choose a named GP, who will be their primary point of contact for healthcare services
* Practice Policies: The practice has policies in place for various aspects of care, including data protection, confidentiality, and patient safety
* Privacy Notices: The practice adheres to the NHS privacy notices, ensuring patient data is protected and used in accordance with data protection regulations
* Summary Care Record (SCR): The practice participates in the SCR scheme, which allows for shared health records between healthcare providers
* Your Data Matters: The practice is committed to ensuring patient data is used in accordance with the NHS's "Your Data Matters" initiative, which prioritizes patient data protection and use

Positive Aspects from Reviews

Cedar Cross Medical Centre has received overwhelmingly positive reviews from patients, with an average rating of 3.7/5 on Google My Business. Patients have praised the practice for its:

* Friendly and welcoming staff
* Comprehensive range of services, including minor surgical procedures and health education
* Accurate and confidential health records
* Easy access and parking facilities
* Community-focused approach to healthcare
* Supportive and non-judgmental care for patients with long-term conditions
* Clear and transparent communication about healthcare services and policies

Overall, Cedar Cross Medical Centre is a reputable and well-regarded medical centre, providing comprehensive and inclusive healthcare services to the community.

👍 Reviews of Cedar Cross Medical Centre

Luke M.

1/5

Every single time I call this doctors it’s engaged. From 8am, rather than out you into a fair queueing system, it just comes up engaged! I raised a complaint months ago about this as the same thing has been going on for a while, and guess what, they didn’t even respond to me! The doctors are great and I’m sure the staff have their excuses but it’s completely unacceptable! On tv adverts and online adverts (NHS) they state things like if you have any concerns, call your GP! Well, good luck with this place!

Vincent D.

1/5

The actual GPs are fantastic the two sisters .. the problem is the receptionist JULIEHILL she seems to think she is a medical professional telling me my dad needs a non urgent appointment when in fact he had an acute infection that needed treatment right away !! The woman has absolutely not an inch of empathy I don’t know how she got a job in there her attitude is disrespectful and disgusting.
Really upsetting to be honest when a patient needs help I don’t understand why she’s working in there I am also making an official complaint on her. !!!

Lisa J.

4/5

Just recently changed to this doctors from Aston healthcare opposite and upto now the nurses and communication from the doctors has been excellent but oh my word there is one receptionist who will never be up for receptionist of the year!! She is so rude and condescending I actually cannot believe she is part of customer service, I had to go for a blood pressure test today and she was that rude to me telling me to sit and wait as the reading was high that when I had to do it again it went even higher!! I had to ask the other receptionist who was absolutely lovely for her name, while I was waiting another patient walked in and said to the very helpful receptionist oh thank god it's you! I absolutely dread ringing the doctors incase she answers the phone as she always interrupts and never lets you finish your sentence, this lady needs to realise that people are ringing the doctors as they need help not to feel even more anxious and worried after their run in with C ... I won't post her name on here as I will be making a formal complaint to the practice manager

Anastasia H.

3/5

The doctors and nurses are nice and helpful, 3 starts only because it’s impossible to book an appointment via the phone. Have to call 100 times to get through only to be hung up on when I’m the first one in the queue. Today was ringing since 8am sharp and it’s 8:48 and they keep hanging up on me. Please sort your booking system.

Splash C.

5/5

Both Dr Kyaw's (I believe they are sisters) are very professional with the way they run their surgery's. They do not rush you out the door before you have sat down and they really do listen to you. And as for the receptionists, they do all they can to get your prescriptions sent across which is often every few weeks with my daughter. Best overall doctors I have ever been signed up with.

Jan H.

5/5

Five star for the two doctors that work at the surgery they have been my doctor's for years and always give the best service as well as a couple of the receptionist!... although there is one particular receptionist that is so rude!, the way she was talking to me on the phone was appalling, her service to the public should be looked into. I asked for her deltails after she had spoken to me in such a poor manor and she put the phone down so I couldn't find out. It's shocking how she still has her job there. I can assure you I will be taking my complaint with her further!!.

Neil B.

1/5

Kyaw doctors is a absolute joke. My baby who isn't Evan 2 years old can't evan get and appointment. Tell you do prescriptions online but then don't look at them for over a week. Absolute waste of space. Natalie is the only person that actually cares Evan the receptionit's can't be arsed.( well sorry 1 of them is very helpful).

Laura C.

1/5

Worst doctors I have ever joined. I’ve lived in 5 different cities & have always been able to get an on the day appointment. Three times now I’ve phoned 5 minutes after they’ve opened to be told that all the appointments have gone. The one time it was for my baby twin girls & I was still told that they couldn’t be seen even though they were poorly. My partner phoned back & complained, they then magically found an appointment so it seems they have appointments if you shout at them! I can’t comment about the Doctors themselves as I haven’t even made it into a room with them! I’ve had to wait at walk in centres for hours!! Absolutely disgusted with this service & the rude manner of the receptionist.