Castle Dental Care - Alnwick

Castle Dental Care, located at 32-34 Bondgate Within, Alnwick NE66 1TD, is a reputable dental clinic that offers a wide range of dental services to its patients. The clinic can be contacted via phone at 01665602178 or by visiting their website at castledentalcare.co.uk.

The specialties offered at Castle Dental Care include comprehensive dental care, ensuring that all dental needs are met under one roof. Other notable points of interest include the availability of a toilet for patient convenience.

With a strong presence on Google My Business, Castle Dental Care has received an impressive 225 reviews, boasting an average rating of 4.9/5. This high level of satisfaction among their patients is a testament to the quality of care provided by the dedicated team at Castle Dental Care.

Key Features and Services of Castle Dental Care:

• Comprehensive Dental Care: Castle Dental Care offers a wide range of dental services, including routine check-ups, cleanings, fillings, extractions, and more.
• Expert Team: The clinic boasts a team of highly skilled and experienced dentists and support staff who are dedicated to providing exceptional patient care.
• Modern Facilities: Castle Dental Care is equipped with state-of-the-art dental technology and modern facilities to ensure a comfortable and efficient experience for all patients.
• Flexible Appointment Scheduling: The clinic offers flexible appointment times to accommodate the busy schedules of its patients.

👍 Reviews of Castle Dental Care

Stevie S.

1/5

On Monday, 9th December 2024 I had an appointment for a dental check-up and hygienist visit with yourselves at 11am. I have never missed an appointment at short notice (to my knowledge) up to that date and have been with you for many, many years.
Unfortunately, at 10.30 on the date in question, I found that my car had a flat battery and, living in Rothbury, I was physically unable to make my appointment. I then had to wait for the AA to repair my car and have no alternative transport.
I immediately phoned your surgery, apologised to the receptionist, explained why I was not able to attend to make the appointment and rebooked for a January date.
Today, I have opened a posted letter from a receptionist (un-named), informing me of your short notice policy, requiring 24 hours’ notice for a cancellation and could I bear this in mind going forwards.
Do I need to explain the ridiculousness of this letter? The waste of everyone’s time and postage costs? Also, insultingly, the underlying suggestion that I must have been lying (as how else would the letters request be relevant on this occasion?). I took all of the above action as soon as I could but still someone felt it necessary to send me a’ telling off’ note and request the impossible in the circumstances I was presented with and had taken the time to explain with an apology.
If I had known 24 hours before that I would have a flat battery, it would have been resolved on the day and I would have been there for my appointment. Unfortunately, I am not psychic and nor am I in the habit of just not bothering with a commitment on the day and lying about it.
If your immediate (and the standard but idiotic ) response to this is ‘well this is the company policy,’ I would suggest someone actually thinks first: is this circumstance actually relevant to our policy? Before wasting everyone’s time and frankly indirectly accusing someone of possibly lying. Either your policy is not fit for purpose or there is a significant disconnect between someone’s brain and a typing finger.
Your letter asks me to bear in mind your policy going forward, perhaps your new Company or staff need to bear in mind that not all unforeseen circumstances give us that luxury of 24 hours notice and also that such a follow up letter suggests that you felt that the person involved just couldn’t be bothered and lied on the day.
Stevie Stone

K. S.

5/5

I have been a patient here for quite a few years now and couldn’t be happier with the attention and care I have received. All the staff couldn’t be more helpful and I have total confidence in everyone I have seen. There is a bonus as well, the new premises are superb!

Lee B.

5/5

Friendly & professional. Everything I needed to know was explained at every stage of my treatment. My faith in dentists has been restored!

Sandra E.

5/5

As a recent new patient to the practice, I’ve been delighted with my treatment thus far, and have been greeted with warmth and professionalism. Both Josie & Zoe have offered extremely friendly and impartial advice on how best to move forward with my aging teeth. The whole of the practice offers a very caring ethos that gives the patient confidence in their dental choice. Thank you to all.

Tiff C.

5/5

I called Market street dentist on Thursday 5th September after many failed attempts in other practices for an emergency extraction appointment. The women on the phone was lovely and very polite and booked me in for 11:20am the following day. I was extremely anxious for getting my tooth out but my dentist was very friendly and gentle, he explained everything he was doing and at the time and reassured me everything was fine. My tooth was removed and he told me after care advice. I would highly recommend this practice as not only are they welcoming but they’re understanding of people like me who are anxious of dentist. Thank you again Market street Dentist.

Northumberlad

5/5

Root canal job with David Stevenson.
Referred by Amble Dental Practice.
Professional job. Speedily booked. Made allowance for imminent foreign holiday. Well explained. Cheerful atmosphere. Highly recommended.

Chris R.

5/5

Restored my faith in dentists after a lifelong fear. You feel like you matter. The staff talk to you and give you options. New building is the icing on the cake.

Den C.

5/5

I've recently located to area & hadn't attended a dentist for a few years. My initial appointment with Josie was the most relaxed I've ever been(nervous patient!). A 2nd appt for a necessary tooth extraction was completed with so much patience & care that I wasn't even aware the tooth was out! All staff are friendly & welcoming & I look forward(that's never been in my vocabulary)to attending further appointments with Josie to dispel this awful nervousness. Thank you.