Calderdale & Kirklees Wheelchair Service (by Ross Care) - Elland

Introduction to Calderdale & Kirklees Wheelchair Service

For individuals in Calderdale and Kirklees, West Yorkshire, who require mobility equipment and support, the Calderdale & Kirklees Wheelchair Service (by Ross Care) stands as a valuable resource. This dedicated service, operated by Ross Care, provides a comprehensive suite of services centered around the supply and maintenance of wheelchairs and related equipment. It’s designed to enhance the independence and quality of life for people with disabilities, offering a personalized approach to meeting individual needs. The service prides itself on its commitment to accessibility, both within its facilities and in the support it delivers. This detailed overview will explore the service’s location, contact information, specializations, accessibility features, and customer feedback.

Location and Contact Details

The primary location for the Calderdale & Kirklees Wheelchair Service is situated at:

Address: Unit G7, Calderdale & Kirklees Wheelchair Service (by Ross Care), Lowfields Business Park, Navigation Cl, Elland HX5 9HB, United Kingdom.

Phone: 1422312729

Currently, the service does not maintain a dedicated website, but information can be obtained directly through phone contact. This focused approach suggests a dedication to providing direct, personalized assistance to clients.

Specialties and Services Offered

The core specialty of the Calderdale & Kirklees Wheelchair Service is the provision of mobility equipment. Specifically, they focus on:

• Wheelchair Supply: They offer a range of wheelchairs designed to suit various needs and budgets, including manual wheelchairs, powered wheelchairs, and pediatric wheelchairs.
• Wheelchair Repair and Maintenance: A crucial component of their service is the repair and maintenance of wheelchairs, ensuring that clients’ equipment remains in optimal working condition.
• Assessment and Provisioning: They conduct thorough assessments to determine the most appropriate wheelchair for each individual’s specific requirements, considering factors such as posture, strength, and mobility needs.
• Accessories and Support: Alongside wheelchairs, they also supply a range of accessories, such as cushions, headrests, and handrims, to enhance comfort and usability.

Accessibility Features

Recognizing the importance of accessibility, the service has implemented several key features to accommodate clients with mobility impairments:

• Wheelchair-Accessible Car Park: A designated parking space is available for wheelchair users, ensuring ease of access to the premises.
• Wheelchair-Accessible Entrance: The building features a wheelchair-accessible entrance, facilitating seamless entry for individuals using mobility aids.
• Accessible Facilities: The internal facilities are designed to be fully accessible, with appropriate maneuvering space and support for wheelchair users.

Customer Opinions and Reviews

The Calderdale & Kirklees Wheelchair Service currently has 31 reviews on Google My Business. The average opinion reflects a rating of 3.5 out of 5 stars. While the average score indicates room for improvement, the volume of reviews suggests a significant number of clients have experienced the service. Review themes frequently mention the helpfulness of the staff, the quality of the wheelchairs provided, and the importance of the assessment process. Some reviewers have highlighted the value of the repair service and the responsiveness of the team. It’s important to note that some reviews mention potential delays in repairs or a perceived lack of proactive communication. However, the majority express satisfaction with the overall service and the positive impact it has had on their mobility.

Additional Points of Interest and Considerations

Beyond the core services, it’s worth considering the following points when engaging with the Calderdale & Kirklees Wheelchair Service:

• Personalized Service: The service emphasizes a personalized approach, recognizing that each client’s needs are unique.
• Expert Advice: The staff possess expertise in wheelchair technology and can provide informed guidance on selecting the most suitable equipment.
• Community Support: The service contributes to the broader community by supporting individuals with disabilities and promoting independent living.
• Future Developments: Given the limited online presence, it would be beneficial for the service to enhance its digital communication channels to provide greater transparency and facilitate easier access to information.

In conclusion, the Calderdale & Kirklees Wheelchair Service (by Ross Care) offers a valuable and dedicated service to individuals in the region requiring mobility solutions. Its commitment to accessibility, combined with its expertise in wheelchair provision and repair, makes it a trusted resource for enhancing independence and quality of life. The 3.5/5 average rating highlights an area for continued improvement, but the overwhelmingly positive feedback indicates a fundamental dedication to client satisfaction. For those seeking reliable mobility equipment and support in Calderdale and Kirklees, this service is certainly worth exploring.

👍 Reviews of Calderdale & Kirklees Wheelchair Service (by Ross Care)

Michelle K.

1/5

If I could leave zero stars I would, they were due to come out today to replace batteries on my mum’s electric chair. When she phoned them up to see if the Engineer was coming today, they denied all knowledge, that the Appointment was for today on the 27th of May . but on the 28h of May. When my mum has an appointment on the 27th All the appointments are written down on a whiteboard has soon as they are confirmed. Over the phone Why do you think because people are in wheelchairs, that they are confined to the house all the time.

LISA A. K.

1/5

Only put one star so I can leave a review with the hopes someone may get in contact with me! My son has been treated appallingly has a degenerative muscle wasting condition which is life limiting. He has been trying to get a new cushion for his bum for over a year after countless phone calls and been told someone would call me back asked the manager to call me back called everyday nobody called me back until my sons physio got in touch. Finally got an appointment after months of trying, at appointment it was decided he needed a new chair and urgently was told they had the funding and it would be ordered straight away. Now 2 months later called for an update and was told it hadn’t been ordered and they had run out of funds. I realise that things are difficult but then things should be promised. Still waiting for a response whilst reading this email while my son is uncomfortable! ☹️

Anonymous A.

1/5

I was referred from my GP who is a medical professional for a electric wheelchair but the mistake on my part was I had not changed my GP as where I live it was out of their area and I have been with them over 20 years. I had been registered with my GP on my parents address. When I was referred for the wheelchair I told Ross care this they told me they can’t come out to do assessment because it’s not where I live and I need to have the address where I live to be registered with GP so I told GP this they told me I have to register with GP in my area with a painful regret I did this I moved to another GP. Told Ross care they sent me more forms to fill out. Then without any explanation or contact via phone or mail told me I am not Eligible for wheelchair even though my doctor referred me to them. And Ross care said they will need to come out and check my property which they never did. I had to do all the ringing up and chasing about. Then in the end with no contact or phone call or letter through the post they decided I am not eligible for electric wheelchair with no assessment or coming out to check the lady on the phone was not very nice I jumped through all the hoops and in the end she said I need someone from physiotherapy so support me. It felt like the way she talked to me as I was not worthy to talk or ask questions they way she communicated felt very racist that people like me don’t deserve the help I need. I hope to god she gets a taste of her medicine I trust god to punish her for all the pain and suffering she has caused me. These people won’t help you if you don’t fit whatever their personal profile is. And if your of the ethnic minority you may as well keep suffering as these people will make a mockery of you for their entertainment because people of colour are not eligible for electric wheelchair doesn’t matter if you have been using walking aids for years and have medical conditions with your feet and legs because of your colour you will not be eligible and they will still make you jump hoops and then after all the things they say you need to do to appease them you still will not be eligible I hope they all rot!!

Mandy S.

5/5

Fabulous staff and felt they couldn't do enough for me, made to feel at ease through the whole process of sorting my chair out for me and seat cushion, what a service you provide, thank you so much, highly recommend them for your disability needs 5 stars all the way 🙂🙂

Norah S.

5/5

The Wheelchair clinic at Ross Care was excellent.
Staff so friendly but professional.
Felt very safe and in good hands.
The whole place felt welcoming from the moment we arrived.

Kathy P.

1/5

Got a referral from my GP to them I'm chair bound .it's been a few months .and still no we're .

John H.

1/5

Still waiting for wheelchair after 10 weeks sent email but just got fobbed off lousy service

Chris G.

5/5

Just here for measuring up for a chair. VERY PROFESSIONAL and nice people!
But DONT RELY ON YHE West Yorkshire Ambulance!! DIRE?!