Bushey Fields Hospital - Dudley

Angie B.

I resided in Bushey Fields some time ago, 2011, I believe. My personal experience, albeit being scared, I felt safe there, just for a week, I went in on a voluntary basis. I needed to get away from the World for a bit, due to addiction issues at the time. I met many people with loads of different backgrounds. To a certain extent I felt very humble, some of them were in a way worse position than I was in. The staff were excellent, encouraging, still, overworked. I feel grateful for my time there. The food/choice, excellent, when I got home, I asked my Husband for a whiteboard and choices of meals, lol. Thank you. Angie

Lisa L.

I have never been to this place but twice now I’ve phoned to get help for my son who was having a mental breakdown and all they can do is call the police. My son is now in prison as he seeked help at local gp and they tried to refer him to bushey fields but they called the police, my son had not long been released from prison on a license and found it very overwhelming especially as the prison had stopped his medication of 10 years prior to being released. Probation officer told him he had to find somewhere to live in 6 weeks and he just couldn’t cope. They have no mental health experience, compassion or confidentiality.

Hilary S.

Mmmm well not great, HCAs some of them good others not, felt not listened to by psychiatrist in the last 18 months spent 12 times there and 6 times in intensive care, feel like I'm never listened too, the only plus side is my cpn is brilliant
Tried to change consultant made a complaint and there attitude was horrendous I was told I'm the senior consultant, listen to me then

j B.

Had a very great experience with family member who stayed here for 3 months in the Clee Ward. Staff are amazing and truly go the extra mile to build rapport and a relationship with the patients, treating them as if they are their own family. Going into the process, we, as a family, had a lot of anxiety around leaving our family member in the care of others, but even from visiting everyday I can say that they really do look after their patients. I understand they may be short-staffed at times, but this has never proved to be a problem for ourselves, except a few minor medicine admin issues which were fixed promptly. Will miss seeing the lovely staff everyday!

Connor L.

Was a patient on Clent ward, absolutely poor effort with certain staff, some HCAs and student nurses who actually bothered to build reports with patients a big shout out too Ellie (student nurse) and HCA Rachel leanne Andrea Kaleigh Debbie & Jackie & OT nicola!! Discharge with no notice, gives me half hour to pack my stuff & go even knowing someone with intent to do something bad just a poor effort with patients certain staff actually cared others didn't

Andrew R.

As a grieving father who has navigated the heart-wrenching journey of losing a son under the care of Bushey Fields Hospital,Wrekin-ward, I feel compelled to share our story and offer advice to others who may find themselves in a similar situation. Jack, my beloved son, encountered significant challenges during his time at Bushey Fields, particularly concerning medication management and physical health monitoring.

Key Points for Families and Caregivers:

Engage in Proactive Communication:
Notify the care team that you wish to be immediately informed of any changes in your loved one's medication, health symptoms, or behavior. Establishing this expectation upfront can help ensure that you are kept in the loop and able to participate actively in their care process.
Medication Awareness:
Ask detailed questions about any medications prescribed, including their purposes, potential side effects, and any changes made. Research these medications to understand their impact fully.
Heart Health:
If your loved one has a history of heart-related issues or if certain medications known to affect heart health are prescribed, insist on regular, comprehensive heart health assessments. Be alert to signs of cardiac distress or changes in health status.
Signs to Watch For:
Excessive drowsiness, uncharacteristic sedation, or complaints of feeling over-medicated should be taken seriously and addressed immediately with medical staff. These can be signs of medication-related issues or other health complications.
Advocate for Transparency:
Request clear, consistent communication from the care team about your loved one's treatment plan, health status, and any changes observed. If something doesn't feel right, speak up.
Seek Support:
Don't hesitate to reach out to external advocacy groups or seek a second opinion if you're concerned about the care being provided. You are not alone, and support is available.

While navigating through this incredibly challenging journey, my hope is to offer guidance and support to others who might find themselves in similar situations. If you're dealing with challenges related to the care of a loved one at Bushey Fields or elsewhere, remember, you are not alone.

As we remember Jack, and reflect on the care he received at Bushey Fields Hospital,(wrekin ward) it’s crucial to acknowledge the profound impact of systemic shortcomings we've encountered. My journey in seeking answers has illuminated not just instances of neglect and oversight, but also areas where the system's mechanisms for ensuring patient safety and medical accountability seem inadequate. These observations are not aimed at diminishing the hard work of many dedicated healthcare professionals but to call attention to the urgent need for systemic reforms. Enhancing communication, medication management protocols, and overall patient care practices is essential to prevent future families from enduring similar experiences. Let's commit to fostering a culture of continuous improvement, where feedback is valued as a cornerstone for better care.

Lurch S.

Either do not care about patients or do not care about the safety of their staff. When they send their staff out into a dangerous situation without informing them about the patient or reading the patients notes first... Well I hope the 2 that was on my doorstep enjoyed the terror I could see in their eyes, I know I did! Doing the one thing they knew would put their staff and the patient in danger. Awesome hospital and care

Karen P.

Amazing staff, couldn't do enough for my family member. Thankyou from the bottom of my heart xx