Brookside Health Centre - Freshwater

Brookside Health Centre is a public medical center located at Queens Rd, Freshwater PO40 9DT, United Kingdom. You can contact them at 1983758998 or visit their website at .

At Brookside Health Centre, they offer a variety of services, including doctor visits and wellness center resources. They are wheelchair-accessible, with a car park, entrance, and toilet available for those with mobility needs. Additionally, they have toilets available for all visitors.

According to Google My Business, Brookside Health Centre has received 41 reviews, with an average rating of 3.1/5. While some reviewers have noted long wait times and difficulties getting through to reception, others have praised the kindness and expertise of the staff.

If you are looking for a medical center in the Freshwater area, Brookside Health Centre is a solid choice. Their wheelchair accessibility and variety of services make them a convenient option for many. While some reviewers have noted challenges with wait times and communication, others have had positive experiences with the staff.

Overall, we recommend visiting Brookside Health Centre's website to learn more about their services and to get in touch with them directly. They may be able to provide more specific information about wait times, appointment availability, and the expertise of their staff. By reaching out directly, you can make an informed decision about whether Brookside Health Centre is the right fit for your medical needs.

Reviews of Brookside Health Centre

mental manton

2/5

Waited in the queue for a while, which don't bother me but then being told they are only excepting emergencies, I said blisters are appearing all over my hands, I got told to take a photos and send them through, no one told me how to send pictures through and they hung up, i haven't received an email or any link to send photos, theres really no point in trying to get help from the doctors anymore in the past when my kids have been ill I've phoned and been told I'll get call back and never did. I'm about ready to give up on this health care center.

S T

1/5

Terrible service from the receptionist. Tried to query to book a blood test that the hospital told me to do with the GP and had the receptionist moaning on the phone about the hospital. I have a lifelong illness that I’ve been trying to get treatment for years. I’ve never dealt with such rude, insensitive, unprofessional and inappropriate individuals.

Kae Carlstedt-Duke

5/5

I submitted an e-consult form at midday today and by 3 pm I had a reply and a prescription send to my pharmacy in Yarmouth. Fantastic service. Thank you

darren groves

1/5

Spent best part of an hour in a queue on the phone to make an appointment, when I finally got through I was told I couldn’t make an appointment, I had to have a telephone consultation, and someone would call me back.
Later that afternoon someone called me back for the telephone consultation, and told me I needed to make an appointment!! Which they couldn’t do!! So I had to ring back, only to find another queue! So I drove there to make the appointment.
To cap it all, my wife and daughter came out after attending the appointment quite upset, as the person they saw seemed disbelieving and dismissive, so we’re no further forward, despite having spent and wasted a lot of time getting this far. A very poor and frustrating experience.

Rosie

1/5

Had a dr appointment for him to usher me back out of his door within 30 seconds before I could even get in any words regarding my problems and issues and he took one look at my notes and told me I'm fine.
Later I rung to try make a complaint regarding my care from Dr and want a second opinion for the receptionist to tell me its not important and continued to interrupt me while I was speaking to then go 'ah ah ah IM speaking!' With full intent to treat me like I was a 5 year old child. Disgusting service from all round. If I could change Dr's or afford private I would NOT come back here!!

julia Michael

5/5

Recently, I needed to see a Doctor so I phoned first thing in the morning. By 9.15am a Doctor had called me back and by 11am I was sat in front of him. By midday a battery of blood tests had been taken and also a referral had been made! Excellent service from a friendly and extremely helpful surgery.

Dianne Walker

1/5

Unfortunately the continued "mishaps" at this surgery have forced my hand. It is my opinion the support staff have communication issues and do not work well collectively as a team. This is based on the diverse responses I have been given at any given time. Today they could not locate (lost) my specialist medical notes, that require urgent attention. My appoinments have been recorded incorrectly etc etc

David B

1/5

Call these professionals ? had a problem with my daughters weight due to her not wanting to eat only to be shrugged off with "it's normal". The health visitor didn't agree and said we need to follow up. Pushed for a doctor to put an appointment in with the dietitian at the hospital which he did eventually! but heard nothing from them so gave the hospital a ring to find out what's going on only to hear that Brookside hadn't put the referral through which has happened before for other issues too. Asked a doctor to ring today to chase up what's going on and have had no ring back!. This is just one case of how bad Brookside is, another was when my daughter had a mouth ulcer and thrush and was prescribed tablets for an adult when she is 2 years old. Another case was when I had a chest infection which was obvious yet they didn't think I needed anything for it, I was suffering for months with it and coughing all the time and they never once offered me antibiotics they just let me suffer. I ended up having to use a friends antibiotics which cleared it up. It seems you might as well diagnose yourself. One doctor at Brookside is called Dr Death by locals and many won't use him because he has prescribed wrong medication which is dangerous.