Broadway Lodge - Weston-super-Mare

F S.

I had an extremely distressing experience at this rehabilitation centre, and I feel compelled to share it so others are fully informed before considering this place. From the start, there were deeply troubling issues with racism — both subtle and overt — from certain staff members. Discriminatory comments and unequal treatment made it clear that this environment was not safe or supportive for people of all backgrounds. It was disheartening and dehumanising. Beyond that, there were glaring safeguarding failures. Vulnerable individuals were not properly protected, and concerns raised by residents were often ignored or dismissed. This lack of accountability put people at real risk and created a culture of fear and mistrust. I came to this rehab facility hoping for a safe, supportive environment to recover in, but unfortunately, my experience was significantly impacted by the lack of attention to my dietary requirements, the meals provided were not halal-certified, and alternatives were extremely limited. Staff seemed unfamiliar with the importance of these requirements, and requests for accommodations were met with confusion or delays. This added stress during a time when I was already vulnerable and trying to focus on healing, this was the most concerning issue, the lack of adherence to halal food standards. Despite raising this requirement early on, there was little to no effort made to accommodate dietary restrictions, which left me feeling neglected and disrespected in terms of my faith. Proper halal options were not consistently available, and the staff showed limited understanding or sensitivity around this issue.

In addition to this, there were serious safeguarding concerns. Some staff members appeared untrained in handling vulnerable individuals, and there was a noticeable lack of oversight when it came to residents' wellbeing. This created an environment where I often felt unsafe and unsupported, particularly during emotional or difficult moments.The overall atmosphere of the centre was also hostile and not conducive to recovery. Rather than feeling like a place of healing, it felt more like a controlling environment where residents' voices were often dismissed. Communication from staff was often cold or confrontational, and there was a lack of genuine care or compassion in many interactions, especially around residents and the interactions between them.
Recovery requires not just treatment, but a safe, respectful, and understanding environment. Unfortunately, the management failed to provide that. I hope that management takes these concerns seriously and works to make meaningful changes for future residents.

C W.

I was a client of Broadway from May - September 2024. I arrived having lost everything in my life to addiction and pretty much the only baggage I had when I arrived was the emotional and mental baggage that addiction had caused me. I could not see how a stay in rehab would stop me using substances let alone allow me to begin living a healthy and enjoyable life given the carnage behind me.

From the moment I arrived, the staff were incredible. I was eased into the programme. You start your stay in a separate accommodation to the main house with others who have just arrived so have the camaraderie and support of others to help you through those first few daunting days. Adele, Jo, Beth and all the nursing and care team show no judgement whatsoever and you can see clearly even in those first few days that they genuinely just want to help rebuild you.

The counselling team are all fantastic, a particular mention of my counsellor Tash who took my confused, traumatised and reluctant mind to a space where I want to live again.

Another fantastic thing about Broadway is that there is no informal hierarchy among staff; if I found myself having a particularly tough moment, I could speak to anyone from the great housekeeping team to the CEO.

It is a twelve step treatment programme and I can only suggest if you are hesitant due to this, to have an open mind. I was very closed minded about this and all that did for the first week or so is hinder my own recovery pace. You are not preached to nor pressured, you are taught to understand and engage the best way for you as an individual.

I am now eight months sober. I am thriving. There are tough periods but Broadway has taught me countless ways to get through them. Nine months ago I was homeless and at a point where even surviving another eight months was unlikely and it really is down to Broadway Lodge that I am where I am today and am excited for the future.

Thank You
Chris W

Hayley P. D. L.

Oh my goodness, reading these reviews, I've literally got goosebumps. I'm a heroin addict of11 years and have given everything I ever had to it, lost everything and truly hit rock bottom... I've never been to detox or rehab, tried cold-turkey, lasted a day and a half, that's the closest I've ever been to being clean. But the good news is; IM OFF TO BROARDWAY, A WEEK TODAY (24TH) and absolutely can't wait. It sounds amazing. I know it's not gonna he a walk in the park, it's gonna be the hardest thing I've ever done, but I genuinely can't wait. See you in 7 days, miracle mansion 😝

Waseem I.

Hi my name is Waseem I came to Broadway lodge AKA miracle mansion on the 20/11/24 I came in a reck my family not wanting anything to do with me due to my addiction to heroin,crack and methadone also my behaviours from the moment I got to miracle mansion the detox staff made me feel SOOOOO welcome I was hugged for the 1st time in years even tho I was stinking I wasn't judged I felt loved by strangers (the nurses) my detox was amazing the nurses looked after me very well in the detox unit I met wonderful peers too the groups we done to work on ourselves were great and my withdrawals were not bad as I thought as I really wanted to stop using drugs I soon went to the main house the detox unit was full of love from the staff and my peers I was anxious going to the main house I was helped with a buddy called Phil the big house was filled with love from the staff and my peers I was the only Asian person there and got treated soooo good no racism at all I was shown even more love from my peers and all staff members I was loved back to life I had my moments however I was just scared of not being on drugs and all my feelings coming back the staff are amazing and helped me realise a lot about myself also my peers going to Broadway lodge was the best choice I've ever made Broadway got me total abstinent and also gave me choices today I'm almost 6 months clean the 5/6/25 I will be 6 months total abstinent the 1st time ever I relocated and have a life and now my family call me regularly and my son dose too where as before they dreaded me going round or calling for money however we have a laugh on the phone today my family have their son,brother,dad and uncle back now all thanks to Broadway lodge AKA miracle mansion the staff saved my life they really have and I'm soooo greatful to all my peers and every member of staff there as I'm putting on weight and going to meetings and working the 12 step programme today I can laugh I remember my 1st belly laugh 😂 my face was hurting and my belly was hurting in a good way from laughing I had a really great time in Broadway I really did if anyone is reading this and want to get clean Broadway lodge AKA miracle mansion is most definitely the place to go too you will be loved back to life until you learn to love you're self as staff and peers did to me I am now in a dry house living and loving life better than my wildest dreams I am actually living the dream IV wanted for years no longer going to the chemist every day and smoking drugs I'm now waking up having a shower and meeting up with new good total abstinent pals THANK YOU SOOOOO MUCH BROADWAY LODGE AKA MIRACLE MANSION AND ALL STAFF MEMBERS AND MY PEERS AS YOU ALL SAVED MY LIFE , I HAVE A WONDERFUL LIFE TODAY I was an active addict since 1991/92 and all staff I see as family now I really do God bless every staff member and my peers 1♥️😎🙌🙌

Willemijn P.

Went to Broadway Lodge for 4 weeks for my codependency issues. Straight from the start when I made phone calls and did the intake, staff were super friendly and knowledgeable and I never felt ''less than''. Living and working amongst peers gave me confidence and community. Counselors are great, after many years of therapies I can say they are among the best you can get. Wish I could have stayed longer. If you get a chance to be here: go for it. It will give you a beautiful starting point to grow from. Thank you Broadway!

Tracie T.

I came to Broadway Lodge five months ago wondering where my life was going and since I've walked through the doors, my life has completely changed. My Counsellor, Jane and I have worked closely together to work through my past and my addiction to discover how I change my thinking and my behaviours. It has been a slow process but gradually I began to see, with her support, a new way of living. I have worked with all the counsellors within Broadway Lodge and my experience with them has been challenging, enlightening and powerful. The medical team have always been supportive, kind and caring to my needs. The administration team have also been very helpful. The chef, Matt has provided some amazing food, together with his team and is very accommodating in regards to any dietary needs. The domestic staff also are very kind and considerate. They keep Broadway Lodge immaculate. As a whole, my journey at this "Magical Mansion" is one that I will eternally be grateful for. I feel I have been able to learn so much about myself and my addiction. If you are open, willing and honest to this programme and follow suggestions from the Counsellors, everyone has the opportunity to change their lives through the support of Broadway Lodge.

Michael T.

Broadway Lodge is like a Giant Helping Hand, lifting you up from the floor, then giving you a Giant Hug, and Holding Your Hand up the Steps (12 of them) to Freedom.
The staff are like family, keeping you safe, clean, fed.. and watered to grow.
I have never felt so safe and comfortable amongst other people, a time I will cherish for life.

Libby F.

‘How am I feeling today’ blessed for having found serenity, acceptance, love & peace within myself. I am truly grateful having spent 6 months in treatment at Broadway Lodge in 2019. I can’t thank all the staff enough for all they do and did for me.
So many staff names to mention....Just everyone!
Broadway Lodge is a place with holistic treatments such as Tai Chi, acupuncture, yoga, massage etc It’s a 12 Step principles programme, first class one to one counsellors who can tie you up in nots! lol (Which is what I needed) Group therapy sessions, dedicated staff in the medical department, administrative team who showed kindness and compassion. Someone was always there to help and listen.
They want you to succeed and recover. That is their soul purpose!
Ultimately, what you put in, you get out!
The grounds around the house are a beautiful place (The Gardners are great chaps, polite and helpful too) to find some space and peace. The house is clean and all ladies who do this are wonderful. The chefs were great and really looked after me. I had special dietary requirements and they always supplied what I needed.
The program is structured, which was vital for my recovery. I completed the 12 steps and worked through assignments about myself. This wasn’t compulsory, but I can only recommend to do this if you’re fortunate to stay a lengthy period.
It’s called ‘Miracle Mansion’ for a reason!The hardest part was looking at myself and having accepted Step 1 (which was vital for my recovery) We admitted we were powerless over Alcohol/Drugs that our lives had become unmanageable. It’s the foundation of my recovery. Broadway Lodge staff gave me the tools to apply in my everyday life. This is the integral part of my living today followed by my Higher Power.

Can I say anything that’s negative? Treatment was hard but if you want recovery, to live a life full of hope, peace, happiness, freedom and change, then this is the place to find it.....I did!
I am 17 months clean today....now that’s a
Miracle! It works, if you work it.
This is a Famous quote outta the Mansion ‘WHEN ALL IS SAID AND DONE, IT’S ALL ABOUT THE LOVE x
Peace out ✌🏻xx