Broadmead Medical Centre - Bristol

Amy Wilson

I've had a great experience with all staff and have been with this practice now for over 4 years. The reception staff are lovely, doctors and nurses great too. I've always been able to get an appointment when I've needed one, which is a real surprise. I feel very lucky to have this as my registered GP surgery.

Alena Vakulich

After not the best experience with this practice years ago, I have been very pleasantly surprised how the have handled my situation this time. I have experienced serious throat pain, not being able to drink, eat, speak or even open my mouth properly. So the team has taken all the details, then provided me with a link and a useful guide to take a picture of my throat for triage. I got a call minutes after submitting the picture and offered an appointment a couple of hours later. A doctor saw me without much delay to my appointment time, has need very gentle, compassionate but still professional. He then referred me to the emergency ENT at Bristol Royal Infirmary Hospital, where I got treatment and got discharged same day feeling much better. I want to thank the Broadmead Medical Centre’s team for taking good care of me and making a quick referral that helped to improve my situation drastically!

Camerón The First

Had great service every time I've been here! Never had to wait too long and booking on website or over phone is quick and easy. Nurses and doctors very helpful and can help over the phone instead of in person if needed

Greg D

I have been a patient here for over 10 years and rarely use these resources. But have been with the nhs for 50 years now. I am certainly not a burden on the NHS at all. However I walked into the centre two days ago to book an appointment for my arm which has been giving me grief for over 8 months. I finally went to see a Doctor as tried everything I could do to help it. This included tens machines, pain killers, resting my arm from training, heat and other times cold compress. Nothing has worked so far and the receptionist told me to go home and book an appointment to get a Doctor to look at it. I subsequently returned home and filled out a form to which I was told would be reviewed. It also stated that I may not require an appointment but they would let me know in 24 hours. I have not received anything since then. A bit of a shambles but hey! Latest news is no one phoned me back when they said they would so I rang them to chase what I asked for. Now I finally have a text for an appointment. I think a few things may need tweaking here.

Hallam Kite

Had an asthma review with Jane and it was an excellent experience. She listened with interest to my symptoms and how I manage my condition and then made some relevant suggestions and gave me informed guidance. Jane's communication skills and sincere compassion were exemplary.

Chenyue

Receptionists are so rude, such a horrible first impression of Bristol. So condescending, acted like I was inconveniencing them by asking basic questions regarding my medical care. It’s your job ? Nurses and doctors are professional and competent but both receptionists I have had experiences with have been terrible. I don’t normally leave reviews but I was shocked by how terrible the receptionists treated me and from other reviews I am not the only one. Don’t recommend at all if you want to be treated with even the slightest bit of respect.

Tess Bowman

Had a good experience with only 1 of the 4 doctors I saw over the past month. I was given extremely bad advice which saw me end up in a&e and unable to open my eyes for 3 days. Another prescribed me a cream that contained ingredients I was allergic to. After suffering an allergic reaction that they caused, I was told I wouldn't be able to see someone until 2 weeks later.

Andrea Miranda

I'd give 0 starts if possible. I sent this complaint to the clinic first to see if they could support me, but the manager has ignored me for a month and a half now.

I've been registered with Broadmead Medical Centre since October 2021. I've had some major issues, such as:

1. One sample got lost in reception in early 2022, and it required me to go back to the clinic two more times to do a second sample procedure. The whole treatment had a delay of at least one week due to this problem, all while I was in severe discomfort and pain due to an infection.

2. A second sample got lost in February 2023 because the doctor who ordered it didn't register the request properly and therefore nobody knew where to send the sample. Nobody followed through this issue, and it was me who had to call and ask why I hadn't received any results. Now I've been requested to repeat the sample, but they haven't explained how they'd avoid the same problem again (they still don't know which of their doctors asked for my sample!).

3. On Friday 24th of February, I had a face-to-face appointment for shin injuries. One medication was prescribed, but it didn't go through and the pharmacy never received it. Therefore, I was left without treatment and relied only on paracetamol, even though the doctor suggested I needed extra medication.

4. Nobody has followed up my stomach issues, suspected to be IBD. I did several samples and exams, including an extremely uncomfortable and painful colonoscopy. They requested an extra sample which is the one that got forever lost (point 2 of this list). Hence, I've been left on my own, with persistent stomach issues and no answers despite over a year of pain and procedures. It's not only a waste of my time, but of valuable NHS resources.

I understand the clinic is really busy and issues will occur from time to time. However, for four major problems to happen to the same patient in less than a year, it really is worrisome and extremely frustrating as a patient.