B&M Store - Durham

Introduction to B&M Store

For customers seeking a comprehensive retail experience, B&M Store stands as a prominent destination. This established retailer operates a diverse range of stores, offering a vast selection of products at competitive prices. The Hartlepool location, situated within the Middleton Grange Shopping Centre, provides residents with convenient access to a wide array of goods and services. B&M Store’s commitment to value and variety has solidified its position as a popular choice for shoppers across the United Kingdom.

Location and Contact Information

The B&M Store in Hartlepool is strategically located at Middleton Grange Shopping Centre, Park Rd, County, Hartlepool, Durham TS24 7RZ, United Kingdom. Interested parties can readily contact the store via telephone at 3308389592. Furthermore, the store’s official website, bmstores.co.uk, provides detailed information about the store’s offerings, opening hours, and promotions. This website also offers a convenient online shopping experience.

Specialties and Product Range

B&M Store Hartlepool specializes in a unique combination of retail sectors. Primarily, it operates as a large warehouse store, allowing the store to maintain competitive pricing on a vast inventory. It also functions as a dedicated liquor store, offering a selection of alcoholic beverages. Adding to its diverse offerings, B&M operates a comprehensive wallpaper store, providing customers with a wide range of wall coverings and decorating supplies. Here's a breakdown of their key specialties:

• Warehouse Store: Encompassing a broad range of household goods, including kitchenware, bedding, furniture, and cleaning supplies.
• Liquor Store: Featuring a selection of wines, spirits, and beers at attractive prices.
• Wallpaper Store: Providing a diverse collection of wallpaper designs, vinyl coverings, and related accessories.

Other Points of Interest and Amenities

The B&M Store in Hartlepool provides a comfortable and convenient shopping environment. Customers can expect an in-store shopping experience focused on value and selection. The store offers various on-site services to enhance customer satisfaction. Delivery options are available, allowing customers to have their purchases brought directly to their homes. For those requiring immediate gratification, same-day delivery services are also provided. Accessibility is a priority; the store boasts a wheelchair-accessible car park and an wheelchair-accessible entrance, ensuring that all customers can enjoy a seamless shopping experience. Furthermore, B&M Store is committed to inclusivity and promotes a LGBTQ+ friendly and transgender safe space, fostering a welcoming atmosphere for all visitors.

Customer Feedback and Reviews

B&M Store Hartlepool has garnered significant attention from its clientele, evidenced by the substantial number of customer reviews. Currently, the store has 807 reviews on Google My Business. The average opinion is a commendable 4.3 out of 5 stars, reflecting the positive experiences shared by many shoppers.

These reviews highlight the store’s affordability, wide product selection, and generally pleasant shopping environment. Common themes within the reviews include praise for the staff's helpfulness and the store’s cleanliness. However, some reviewers have mentioned occasional overcrowding during peak hours.

Payment Options and Facilities

To cater to a diverse customer base, B&M Store Hartlepool accepts a variety of payment methods. Customers can utilize credit cards, debit cards, and convenient NFC mobile payments. The store's facilities are designed for quick and efficient transactions, allowing shoppers to complete their purchases quickly and easily. The store’s rapid visit concept is designed to provide a streamlined shopping experience for customers with limited time.

👍 Reviews of B&M Store

Claire

1/5

Called in yesterday, and it wasn't busy.
The store was tidy, but other than that cannot think of anything positive to say.
When I was queuing (for quite some time) an additional till was opened and the lady behind me dashed to it as seen by the till operator; she did nothing about it (and should have).

Then, when she served me, she didn't even look at me nor care for the fact I was a paying customer. The receipt was slammed into my hand, and no words were exchanged. Will never go back because having rude staff makes the store a very poor store, in my opinion.

Sylvia H.

5/5

There are lots of choice in the store for foods,DIY,textile,toys,stationary etc..some prices are reasonable..

Danielle M.

5/5

I love b and m so much! It always has cute room decor and great bargains. Love the artificial plants, there is even candles for 50p I decided to buy one and tried it out. Amazing scent so I bought another I put some pictures of some room decor I bought!

Gurjit B.

1/5

Sent my husband back with 1 item which was to big for my grandson. As my husband had a language barrier, he was spoken to very rudely by the manager Steven, accused him saying you could have walked in and picked the item up and asking for a refund without the receipt, how disappointing and embarrassing. He rang me and passed it to a lovely young lady, which we explained again, we don't have a receipt, which we already explained saying was asked if we want a receipt as we thought we wouldn't need one, which later we needed as item was to big and got told we could have walked in and pinched it by the manager himself. When I was on the phone he wouldn't speak to me to solve the issue, also to apologise for being rude to my husband, manager of the store should be there to resolve customer complaints and help, not be rude and not do his job properly.
All we wanted was a smaller size an exchange not a refund but get accused of stealing disgusting service from store manager.

kevin M.

4/5

You get quite a few items at a better price than elsewhere

Michael T.

4/5

Reasonable layout with good access for disabled with wheelchairs and also buggies.
Has elevator access both ways to upper level and also a lift for customer use.
Sometimes not enough staff on upper level to deal with queries unfortunately, but prices do seem to be reasonable.
Ideally situated off the centre square of the shopping centre.

Lisa W.

5/5

Fantastic everything under one roof. Good price.. clean and friendly staff

Keily M.

4/5

Canny selection but due to exisiting shop lay out have to go to home section at begining of the shop. Staff friendly and helpful.