Blackfen Medical Centre - Sidcup

Introduction

Nestled in the heart of Sidcup, South East London, Blackfen Medical Centre, situated at 161 Blackfen Road, is a prominent healthcare facility dedicated to providing comprehensive medical services to the local community. This comprehensive guide will delve into the main services offered, the center's location and accessibility, its unique features, practical information, and positive aspects highlighted in patient reviews.

Main Services

Blackfen Medical Centre, operating under the umbrella of the New Eltham Medical Centre, offers a wide array of services, ensuring comprehensive healthcare for patients of all ages. Here's a list of their primary services:

• General Practice Services: Routine check-ups, health assessments, vaccinations, and management of chronic conditions such as diabetes, asthma, and heart disease.
• Child Health Services: Baby check-ups, immunizations, and health advice for children and young people.
• Mental Health Services: Support and treatment for mental health conditions, including depression, anxiety, and stress-related issues.
• Sexual Health Services: Contraception advice, sexually transmitted infection (STI) testing and treatment, and support for sexual health concerns.
• Minor Surgery and Wound Care: Treatment for minor injuries, wound care, and minor surgical procedures.
• Dental Services: Routine dental check-ups, fillings, extractions, and other dental treatments (at an associated practice).

Location and Access

Blackfen Medical Centre is conveniently located in the Blackfen neighborhood of Sidcup, just off the A2018 and close to the A2 and M25 motorways. Its proximity to these major roads ensures easy access by car. The center is also well-served by public transport:

• Bus: Several bus routes stop nearby, including the 229, 273, and B16.
• Train: The nearest train stations are Sidcup (0.6 miles away) and Blackfen (0.8 miles away), both served by Southeastern services.

The center has a dedicated, wheelchair-accessible car park, ensuring easy access for patients with mobility impairments. Additionally, the entrance and all internal facilities, including the toilet, are wheelchair-accessible, further enhancing the center's commitment to accessibility.

Featured Characteristics

Blackfen Medical Centre prides itself on several unique features that set it apart:

• Patient-Centered Approach: The center places a strong emphasis on patient-centric care, ensuring that every patient feels valued and heard.
• Experienced Medical Team: The medical team comprises highly skilled and experienced professionals, dedicated to delivering the highest standards of care.
• Modern Facilities: The center boasts modern, well-equipped facilities, designed to provide a comfortable and efficient healthcare environment.
• Online Services: Patients can now access a range of online services, including appointment booking, prescription ordering, and patient registrations, through the center's website.

Practical Information

Here's some practical information to help you make the most of your visit to Blackfen Medical Centre:

• Opening Hours: The center is open Monday to Friday, from 8:00 AM to 6:30 PM. Please note that opening hours may vary on weekends and public holidays.
• Appointments: Appointments are recommended, and you can book online or by phone. Walk-in patients may be seen, but appointments take priority.
• Contact Information: You can reach the center via phone at 020 8859 5881 or through their website at newelthammedicalcentre.co.uk.

Positive Aspects from Reviews

On Google My Business, Blackfen Medical Centre has amassed a total of 30 reviews, with an average rating of 2.7/5. Here are some positive aspects highlighted by patients:

• Professional and Caring Staff: Many patients commend the staff for their professionalism, kindness, and willingness to go above and beyond to help.
• Easy Accessibility: The center's wheelchair-accessible features and convenient location have been praised by several patients.
• Efficient Services: Some patients have highlighted the center's efficient appointment system and quick turnaround times.

👍 Reviews of Blackfen Medical Centre

Nelson M.

1/5

This is an absolute joke with the people!
Yesterday I call to book an appointment, and the receptionist tells me that I have to call at 14:30! Why is this !? Can’t they do their job and let the doctor know about it before ? Anyway I ring back at the time and after a long waiting period manage to book the appointment and information that the doctor will call me back. I didn’t receive any call so today I ring again and they told me that the doctor tried to ring me at 16:00but didn’t go through. So now I have to call back at 14:30 to book a new appointment. This is absolutely ridiculous!

Susan L.

1/5

Ginger lady with round glasses is very very rude, cruel and cold. My partner tried to hand in a stool sample only to be made to feel disgusting as she didnt want it in her fridge 'festering' and in front of waiting patient's. Might have cancer but all gone in bin now. So unprofessional. She done same to me as she told me in front of a packed waiting room that she werent having that next to her milk!! It doesn't state in letter times to take in if you dont no then you dont no. Just explain dont be cruel

Peta P.

5/5

Since COVID I have found the new system of a call back so much better. I always get a call back the same day and get medication prescribed over the phone and sent to the local chemist or seen the same day. Much prefer this system as before it could take a while to get seen.
The receptionists now are always very friendly and happy I know before I had a few issues but that lady I believe has since left.
The doctors have been great and the nurse is extremely good with any issue and is fabulous with my children. I’m happy as a patient here.

Lorraine

2/5

I think the call back policy should be changed to call back twice.

I am sick in bed and due to my health issue, by the time I had turned to reach for my phone my call, I missed the call.
I called the surgery who politely put a note on my file but couldn’t assure a recall.
The process that you go through to get a telephone appointment is stressful enough, but when you are ill and needing urgent help, it seems ridiculous to ring once!
I also work in the public sector and just out of common courtesy, If my call is missed, I try again!
I can appreciate that people do not have the phones attached to them or that maybe the very reason they have called for an emergency call back has made their reactions slower.
This is such a stressful process to go through while already sick.

Caron J.

5/5

I love this practice. They put patients
first and I have found all the staff very pleasant and helpful. The GP's think for themselves, and listen to their patients which is refreshing.

S ?.

1/5

Rude receptionist, sound like Robots same answer for each problem or patient. Surely people need treated as an individual! First point contact should be helpful and respectful. Not made feel you’re wasting doctors time! And your problem is not important !

Maite P.

1/5

It's impressive how the receptionist sees you in pain and tells you to come back at 2:30 p.m., or call at 2:00 p.m., take paracetamol, it's always a lousy service, they don't help you at all. They should improve on absolutely all aspects of the center, since it is a medical center.

Eoin K.

4/5

Certain practitioners here are better than others. I don’t rely on medical professionals if I don’t have to.
Dr A has always been the most serious about my conditions. He has gone above and beyond for me. Kudos.