Berkeley Place Surgery - Cheltenham

Jibson

Seems to be a few negative reviews but that's not my current position. Been with the surgery a few months now and they have been great. Mostly to do with my disabled son but have always managed to get a quick appointment. Have had good chats about meds. They contact me back when they say they will and the call back service is great. Doctors at times can be busier than we see. Most patients only see the doctor in surgery but behind the scenes I am sure there is a lot going on. I don't expect doctors just do the actual patients apointments so got to give some leniency there. So far I've not had an issue.

Roddy Pittman

It's a joke, I wanted needed a blood test. You used to just get a slip from GP go the hospital & wait your turn. Now you have to phone up, get GP to call back then try & arrange appointment, which could be weeks later!
After a recent seizure I needed an appointment, managed to get one couple of days later. The GP was 5-10 mins late (this was first thing in morning) completely uninterested, couldn't give me eye contact & after 15 mins just said my next patients due!

Victoria Phillips

Absolutely shocking surgery, had appointment last Friday told by Dr to collect prescription in afternoon when I went to collect it, they said they sent it over to my registered pharmacy had to ring them they didn’t have it the receptionist was rude, I rang this morning to query my daughters prescription got told they’d ring me back regarding it, I had to ring as I hadn’t heard anything, ask receptionist as to why no one has rang me back with the updated response from the doctor to be told the lady I spoke to finished at 12 and they don’t pass messages on to each other.

Catherine Frowd

I have been with Berkeley Place Surgery for about 4 years now and every single time I call up I am given the most amazing care. Starting with an incredibly sympathetic and hard working reception, to doctors and nurses who take the time to listen to me and my family and diagnose correctly. Everyone seems to have the mentality of going above and beyond.
It is honestly the best surgery I have ever been at and appreciate all their hard work.

Eli4s

Been with Berkley for as long as I can remember and ever since they've moved locations the wait times are abysmal. It's always at least a 30 minute wait after my appointment was originally scheduled and it's not just me. Woman next to me had an appointment at half five and only got seen at quarter past six and was asking me if I'd been seen. Currently waiting for my six o clock appointment and it's almost 30 minutes later; almost it's closing time. It's ridiculous as the old location never had this bad if issues.

Jana

What an amazing surgery; from a caring compassionate receptionist to a wonderful female GPs. In comparison, to my past experience with other surgeries, Berkeley place surgery has been outstanding. I found them very helpful and approachable. Thank you for your outstanding services.

dan gooch

Can’t recommend this doctors. There’s always something wrong. Almost always late being called into appointments.

Today I got here for 3:30 for our 4pm appointment. Still not seen at 4:40. I’ve called reception who told me the doctor skipped us and went onto the next patient without explanation.

I’m here to get my 3 month olds breathing checked as she’s very poorly, we weren’t called in as I’ve been sat in the correct waiting room for over an hour!

This seems to be a running thing here. Earlier his month came in for babies jabs , was the first appointment of the day and was called in 50 minutes late….

Updating this review as I’m DISGUSTED. Imagine having a very poorly 1 year old, having regular seizures. A&e said this doctor must make an urgent referral to be seen by a specialist and she must be seen BEFORE Christmas. It’s now the 28th December and the referral still hasn’t been sent after a few weeks and I’ve only found out today after 2 days of chasing and finally calling the hospital itself to find out what’s going on. Please if you have children don’t sign up to this surgery. I’m now looking for a trustworthy doctors that don’t come up with excuses constantly.

Angela Burlow

Broke my back in two places last year. I had to wait two weeks for a telephone appointment in the end I paid to have a private MRI to see what damage I had done to my back. Doctors only contacted me when they got my MRI results. Then the doctor put his hands up in the air and asked me what I wanted done I thought I was going to see a doctor to get help next time maybe see a vet as my dog gets better treatment. Please come back Dr Trueman.