Ampthill & Flitwick Therapy Clinic - Bedford

Rob

I had severe knee pain and as I walk for a living it got to a point where the pain was constant even at night. I booked an appointment and saw Catherine just amazing she asked loads of questions did physio on the knee and 24 hours later I could feel the difference after a second visit the knee is back to normal no pain whatsoever thank you Catherine your a miracle worker.

Helen M.

I would highly recommend this clinic and its staff to anyone needing or considering physiotherapy.
I had excellent treatment for cording in my arm following mastectomy/lymph node surgery which completely resolved the problem.
Previously I was treated very successfully for shoulder muscles in spasm.
Both physiotherapists were extremely kind and considerate as well as being very effective practitioners.

Jabe B.

Sally is great! Really easy to talk to and very helpful with tips on exercises and stuff you can do at home. I work in an office and have struggled with back pain for a long time. 2 sessions in and I’m already seeing huge improvements.

The new building is also much nicer.

Would highly recommend.

andybud1983

Had to wait 10 days for my first appointment, so I asked for some exercises or recommendations while I waited as I have a grade 2/3 injury to my calf. The receptionist just said "that's all booked in" and hung up. Then I received an email confirming for an appointment in 20 days, not 10 days. I called somewhere else and got an appointment at another phsyio in Hitchin the next day and cancelled this Flitwick one. Disappointing.

Arron B.

Very good service, excellent lnowledge and ongoing treatment. Had a session for my shoulder and got excellent service. Very careful entry process at the moment checking temperature and questionnaire before starting owing to covI'd. Had to wear a mask as well. Very reassuring though and felt safe.

Clouded D.

The therapist was so rude to me and the reception responds only to 1 out of 10 calls then calls back only when they want to. I come to see her about chronic pain, she tells me she would have done something about it much earlier if she were me but it's my life afterall, as if I had not tried. She uses a treatment which is supposed to cause inflammation for a couple of days then make it better except a week after I can barely walk without excruciating pain. I call them to ask for help, I get a VM back to tell me to call back at a certain time. I do, don't reach anyone again, hang up the phone. Time comes to my next appointment I'm really not up for this treatment and attitude again and last minute decide to call because it may be best to cancel rather than have the same treatment again and make it worse. I call to ask about this - VM again so I just cancel. Why is this acceptable to this clinic? I get a message back that because in my history of dealing with them it's the second time I've needed to cancel late (unfortunately) I will not be able to receive further "help". I call back reach them to try to clear the situation and get told that there is no way to go to the appointment to discuss this, that I will not get more appointments.

Two things:
1. Yes I am at fault for the late cancellation the first time, however today if you had picked up the phone and spoken to me you would have understood why I was cancelling when again I cannot reach you and maybe if you were any good you could have actually offered to help.
2. In the end, it is just as well since all you did was hurt me more. I still have not recovered from the previous "treatment" and I genuinely think others should know about this.

Chloe S.

This was my first visit and I can only say GREAT things. Firstly, the reception staff were extremely welcoming, especially Debbie Conquest, who also helped me schedule appointments around me busy schedule. The physio was great and I'm feeling more active already. Would recommend to my nearest and dearest. Thank you!

Glenda A.

Wonderful. Claire Reeder a physio at this practice is amazing. She has provided rehab for me after a hip replacement and her support and knowledge has been invaluable. I thoroughly recommend her and this practice. Thank you so much Claire.